Job Description

Aramark Sports + Entertainment is looking to hire a Senior Human Resources Manager in Ottawa, ON.

This position is based at the Canadian Tire Centre and provides day to day HR support for that venue with functions related to hourly employee recruitment, staffing, employee records/retention, employee onboarding, event day employee check in and employee engagement.

The Senior Human Resources Manager also provides a vital support to the Canada District, supporting General Managers, Department Heads, and the District Manager across their prescribed venues. They are responsible for providing HR support regarding HR policies and practices, recruitment, staffing, onboarding, researching and/or investigating concerns, and making recommendations that promote positive employee relations. This position supports food and beverage and operations managers and front-line associates in major sports and entertainment venues in Canada.

Come be a part of some of the most incredible events!

Job Responsibilities

• Support the Human Resources Manager with functions related to hourly employee recruitment, staffing, employee records/retention, employee onboarding, event day employee check in, employee engagement.
• Provide consultation to managers on policies and compliance regarding employment-related matters.
• Interact with internal (COs, Field HR) and external resources (vendors) to acquire needed information to leadwork to completion.
• Support the Human Resources Manager with functions related to hourly employee recruitment, staffing, employee records/retention, employee onboarding, event day employee check in, employee engagement.
• Review dashboard metrics daily to optimize efficiency and ensure work is completed in accordance with service level agreements (SLAs)
• Assist the Human Resources Manager and operational managers with the full cycle recruiting process
• Partners with operations to develop and execute a proactive staffing plan. This includes partnering with corporate TA and others to ensure accurate job postings, consistent hiring events and partnerships with contingent staffing vendors.
• Manages year round and high volume applicant tracking from interview to hire
• Leads positive employee relations efforts.
• Conducts annual review of compensation plans for all hourly employees.
• Executes staffing and on-boarding processes for hourly and salary (managers, professionals and technicians) positions.
• Ensures compliance with corporate/district level policies and federal/state governmental agencies.
• Communicates benefits, policy and other HR related changes.
• Trains and coaches management/supervisory staff in interviewing, hiring, performance reviews, counseling, diversity, disciplinary and regulatory compliance.
• Participates with HR Team and others on corporate level projects.
• Manages and reports required HR business metrics (diversity, area labor market info, etc.).
• Maintains accurate information in electronic and paper employee records.
• Leads resolution of employee relations' issues and conducts investigations as necessary.
• Initiate and process progressive disciplinary actions for all departments.
• Conduct/facilitate and assist with training of hourly employees: New Hire Orientation, TEAM, HACCP, ServSafe, FOCUS, and On the Job Training.
• Attend building safety meetings and Aramark safety meetings;
• Track training and hourly paperwork; maintain current employee files for audit purposes.
• Ensure proper handling of Union grievance process.
• Other duties as assigned.

Qualifications

• 5-7 years’ experience in a Human Resource Generalist role.
• Previous multi-site HR operation experience preferred
• Operational management experience preferable
• Team building skills to plan, lead and empower all staff. Ability to collaborate closely with management.
• Previous experience of a HRIS system
• Bachelor's Degree preferred, preferably in Business Administration, Human Resources or equivalent
• Human Resource experience must include recruiting experience.
• Proficiency in all Microsoft Office applications is desired.
• Must be willing to work event-based hours that include nights, weekends and holidays as necessary.
• Good written and verbal communication skills, able to communicate and co-ordinate effectively at all levels in the organization. Is eloquent and a completer finisher.
• Motivation - to work alone with no supervision - handling unstructured and diverse workload.
• Action based and a natural Problem solver, results focused
• Influencing skills and flexible and adaptable
• Employee and consumer focus
• Sound understanding of IT tools vital to own the documentation function
• Strong organization skills
• Must be prepared to work away from home as and when required.