About the role
VetStrategy is the leading veterinary network in Canada, with veterinary practices, 24-hour emergency care, and specialty hospitals coast-to-coast. We have developed and refined a model for supporting our practices across the country. Being part of VetStrategy is about being part of something bigger—an ever-growing community where we connect person-to-person and skill-to-need, united by a common purpose of healthy animals, happy owners.
Job Summary We are seeking a dynamic and experienced Practice Manager to lead our team and ensure smooth operations. This role is crucial for delivering top-notch care to our patients and fostering a supportive environment for our employees.
Key Responsibilities Leadership and Team Management
- Lead and mentor a team, fostering a positive work environment.
- Set clear expectations, provide feedback, and conduct performance evaluations.
- Manage staffing and recruitment activities.
- Ensure timely processing of job changes in Dayforce.
Operations Management
- Oversee daily operations, ensuring efficiency and high-quality care.
- Implement and maintain standard operating procedures (SOPs).
- Manage scheduling, inventory, and facility maintenance.
- Communicate corporate policies and manage team activities.
Financial Management
- Develop and manage the practice budget.
- Analyze financial reports and implement cost-saving measures.
- Ensure compliance with financial regulations.
Client Relations
- Foster strong client relationships and handle concerns promptly.
- Enhance client retention and satisfaction through feedback and improvements.
- Coordinate communication between clients and veterinarians.
Compliance and Safety
- Ensure compliance with regulations and health and safety protocols.
- Maintain accurate records and oversee safety protocols.
- Prepare for inspections and regulatory audits.
Marketing & Community Outreach
- Implement local marketing initiatives and engage with the community.
- Promote the practice through events and outreach programs.
Strategic Initiatives
- Develop business plans and implement strategic initiatives.
- Monitor and improve the effectiveness of initiatives.
Skills & Qualifications
- Minimum 3 years of management experience.
- Healthcare experience an asset.
- Strong organizational, communication, and conflict resolution skills.
- Client-focused with critical thinking and financial acumen.
- Proficient in IT and practice management systems.
- Bachelor's degree/college diploma in business administration preferred.
Leadership Behaviours
- We Care: Motivating, resilient.
- We Dare: Results-driven, lead for the future.
- We Share: Humble, act with integrity.
About VetStrategy
Being part of VetStrategy is about being part of something bigger – an ever-growing community, where we connect person-to-person and skill-to-need, united by a common purpose of healthy animals, happy owners. From our humble beginning in 2006 to the present day, we continue to make a difference in the lives of people who have dedicated themselves to this industry.
When VetStrategy co-founders Orin Litman and his wife, Dr. Michelle Cutler, decided to acquire McLean Animal Hospital in 2006, they focused on three promises – our Customer Promise of world-class veterinary care, delivered locally; our People Promise, to be a great place to work; and our Sustainability Promise to be a force for good for patients, people and our plant.
Keeping our three promises led VetStrategy to become the leading veterinary network in Canada, with veterinary practices, 24-hour emergency care, and specialty hospitals coast-to-coast. We have developed and refined a model for supporting our practices across the country.
What we do:
We care for those dedicated to caring for animals by creating a workplace where we focus on innovation, engagement, and teamwork.
We know the blood, sweat and tears that have gone into building each practice, and we don’t want to touch that – we truly embrace the uniqueness of each clinic. Our heritage first approach means we won’t change a clinic’s name, culture or heritage.
We understand the challenges our veterinary teams face and are committed to doing what’s right – for them, their clients, and their patients.
We care about the future of veterinary medicine. Everything we do comes back to ensuring that veterinarians have the time, support, and infrastructure to focus on responsible medicine and quality care.
We believe in empowering our support office and clinic staff and providing them opportunities to develop their skills and grow in their careers.
About the role
VetStrategy is the leading veterinary network in Canada, with veterinary practices, 24-hour emergency care, and specialty hospitals coast-to-coast. We have developed and refined a model for supporting our practices across the country. Being part of VetStrategy is about being part of something bigger—an ever-growing community where we connect person-to-person and skill-to-need, united by a common purpose of healthy animals, happy owners.
Job Summary We are seeking a dynamic and experienced Practice Manager to lead our team and ensure smooth operations. This role is crucial for delivering top-notch care to our patients and fostering a supportive environment for our employees.
Key Responsibilities Leadership and Team Management
- Lead and mentor a team, fostering a positive work environment.
- Set clear expectations, provide feedback, and conduct performance evaluations.
- Manage staffing and recruitment activities.
- Ensure timely processing of job changes in Dayforce.
Operations Management
- Oversee daily operations, ensuring efficiency and high-quality care.
- Implement and maintain standard operating procedures (SOPs).
- Manage scheduling, inventory, and facility maintenance.
- Communicate corporate policies and manage team activities.
Financial Management
- Develop and manage the practice budget.
- Analyze financial reports and implement cost-saving measures.
- Ensure compliance with financial regulations.
Client Relations
- Foster strong client relationships and handle concerns promptly.
- Enhance client retention and satisfaction through feedback and improvements.
- Coordinate communication between clients and veterinarians.
Compliance and Safety
- Ensure compliance with regulations and health and safety protocols.
- Maintain accurate records and oversee safety protocols.
- Prepare for inspections and regulatory audits.
Marketing & Community Outreach
- Implement local marketing initiatives and engage with the community.
- Promote the practice through events and outreach programs.
Strategic Initiatives
- Develop business plans and implement strategic initiatives.
- Monitor and improve the effectiveness of initiatives.
Skills & Qualifications
- Minimum 3 years of management experience.
- Healthcare experience an asset.
- Strong organizational, communication, and conflict resolution skills.
- Client-focused with critical thinking and financial acumen.
- Proficient in IT and practice management systems.
- Bachelor's degree/college diploma in business administration preferred.
Leadership Behaviours
- We Care: Motivating, resilient.
- We Dare: Results-driven, lead for the future.
- We Share: Humble, act with integrity.
About VetStrategy
Being part of VetStrategy is about being part of something bigger – an ever-growing community, where we connect person-to-person and skill-to-need, united by a common purpose of healthy animals, happy owners. From our humble beginning in 2006 to the present day, we continue to make a difference in the lives of people who have dedicated themselves to this industry.
When VetStrategy co-founders Orin Litman and his wife, Dr. Michelle Cutler, decided to acquire McLean Animal Hospital in 2006, they focused on three promises – our Customer Promise of world-class veterinary care, delivered locally; our People Promise, to be a great place to work; and our Sustainability Promise to be a force for good for patients, people and our plant.
Keeping our three promises led VetStrategy to become the leading veterinary network in Canada, with veterinary practices, 24-hour emergency care, and specialty hospitals coast-to-coast. We have developed and refined a model for supporting our practices across the country.
What we do:
We care for those dedicated to caring for animals by creating a workplace where we focus on innovation, engagement, and teamwork.
We know the blood, sweat and tears that have gone into building each practice, and we don’t want to touch that – we truly embrace the uniqueness of each clinic. Our heritage first approach means we won’t change a clinic’s name, culture or heritage.
We understand the challenges our veterinary teams face and are committed to doing what’s right – for them, their clients, and their patients.
We care about the future of veterinary medicine. Everything we do comes back to ensuring that veterinarians have the time, support, and infrastructure to focus on responsible medicine and quality care.
We believe in empowering our support office and clinic staff and providing them opportunities to develop their skills and grow in their careers.