Manager, Hotel Information Systems - Implementation and upgrades
Top Benefits
About the role
About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.
Responsibilities The Manager of Point of Sale and Integrations is an individual who possess deep knowledge in POS and its integrations. Working with the business, this role focuses on standardization of the POS and produces deployment documentation for new implementations and system upgrades. Additionally, this position is responsible for managing vendor relationships including issues escalations, contract negotiations and application functionality enhancements. This role is also highly involved as a subject matter expert for corporate initiatives to respective systems. The right candidate:
- Works closely with the Hotel Information Systems team to develop project deployment processes.
- Works with Area Directors of Technology Innovation & Data to determine regional requirements and potential pilot hotels for new installations and upgrades.
- Creates standardized documentation for global deployments.
- Has a strong aptitude to explain complex IT deployment strategies to the business, consultants and vendors
- Communicates project status to stakeholders effectively.
- Leads vendors, contractors and hotel teams during project implementation phases and effectively escalate issues as appropriate
- Documents and ensures new application standards are added into hotel systems standards for new openings and are used to train support teams
This role is a 12-Month Contract position based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Director, Hotel Information Systems. This role involves interactions with primarily internal stakeholders at various levels.
What You’ll Be Doing Project Management / Application Implementation:
- Collaborate with internal and external stakeholders to develop and document global deployment plans for major hotel system implementations, upgrades and migrations.
- Create and organize global project deployment schedules while managing other project implementation conflicts.
- Establish priorities and urgency within project time frames
- Clearly explain complex hotel systems project deployment strategies to consultants, vendors and hotel teams.
- Work with the project team to ensure qualified vendor resources and hotel teams are engaged throughout.
- Lead vendors, contractors and hotel teams during project implementation phases and effectively escalate issues as appropriate.
- Overall responsibility for smooth implementations of new applications, upgrades and/or migrations.
Stakeholder Relations
- Drive IT requirements from initiation to closing of project with vendors and hotel IT teams.
- Aligns hotel teams with understanding of the project IT requirements.
- Sets expectations with hotel operation teams on project participation and impact.
- Provide regular project updates/status to all stakeholders including Hotel Systems Team, Area Directors of Technology Innovation & Data, Hotel Technology Innovation & Data Teams, Hotel Operation Teams and vendors.
- Maintain a close relationship with the Hotel Information Systems Manager to ensure new application standards derived from project outcomes are documented and added into hotel systems standards and shell for new openings and support teams.
Technology Budgeting
- Work with vendors to determine project costs for IT components.
- Assist hotels with vendor quotations review.
- Provide understanding of project cost determinations, and any budget instructions.
System Standards
- Create standard deployment guides for hotel systems projects.
- Update Hotel Systems Standards
Who You Are PLANNING AND ORGANIZING
- Prioritizes tasks to be achieved and determines necessary resources to achieve short term activities for self and others
- Generates action lists to break down tasks and activities, creating clarity for team members and setting expectations
- Adjusts work-schedules to accommodate new or changing requirements within established deadlines
- Manages own and others time efficiently, effectively communicates and delegates tasks
- Makes a realistic assessment of what can be achieved on a week by week basis and develops and implements plans to achieve it
- Recognizes when sticking to the plan is necessary and when it needs to be adapted to accommodate changing situations
DELIVERING RESULTS
- Sets ambitious goals and tracks progress towards achieving them, takes the necessary action to ensure successful delivery of results
- Tackles unforeseen problems and challenges with energy and persistence
- Actively seeks knowledge and skills to improve performance and continuously reviews own progress against goals and objectives
COMMUNICATION
- Effectively translates/explains technical requirements to business stakeholders
- Modifies communication style and approach to meet the needs of the situation and audience
- Delivers complex messages clearly and with sensitivity to others needs, cultures, background and knowledge
- Creates clear and concise written information using appropriate content, format and structure
INFLUENCING
- Develops specific approaches to influencing and shaping the opinions of key stakeholders, develops a strategy for persuading others in advance
- Takes into account the style and preferences of the other party, adapts own style appropriately and is able to use a range of different influencing styles and tactics to achieve required outcomes
- Uses positive language, builds rapport to establish credibility and emphasizes benefits which will appeal to the individual/audience
What You Bring
- 3-5 years of experience with Hotel Systems and Applications (PMS, POS, SPA application, etc)
- PMP designation is considered an asset
- Knowledge of Payment Gateways
- Experience in, or knowledge of, Hotel Operations
- Intermediate experience and knowledge of Microsoft Excel, word and MS project
- Bachelor’s Degree preferred
This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario
Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
Manager, Hotel Information Systems - Implementation and upgrades
Top Benefits
About the role
About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.
Responsibilities The Manager of Point of Sale and Integrations is an individual who possess deep knowledge in POS and its integrations. Working with the business, this role focuses on standardization of the POS and produces deployment documentation for new implementations and system upgrades. Additionally, this position is responsible for managing vendor relationships including issues escalations, contract negotiations and application functionality enhancements. This role is also highly involved as a subject matter expert for corporate initiatives to respective systems. The right candidate:
- Works closely with the Hotel Information Systems team to develop project deployment processes.
- Works with Area Directors of Technology Innovation & Data to determine regional requirements and potential pilot hotels for new installations and upgrades.
- Creates standardized documentation for global deployments.
- Has a strong aptitude to explain complex IT deployment strategies to the business, consultants and vendors
- Communicates project status to stakeholders effectively.
- Leads vendors, contractors and hotel teams during project implementation phases and effectively escalate issues as appropriate
- Documents and ensures new application standards are added into hotel systems standards for new openings and are used to train support teams
This role is a 12-Month Contract position based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Director, Hotel Information Systems. This role involves interactions with primarily internal stakeholders at various levels.
What You’ll Be Doing Project Management / Application Implementation:
- Collaborate with internal and external stakeholders to develop and document global deployment plans for major hotel system implementations, upgrades and migrations.
- Create and organize global project deployment schedules while managing other project implementation conflicts.
- Establish priorities and urgency within project time frames
- Clearly explain complex hotel systems project deployment strategies to consultants, vendors and hotel teams.
- Work with the project team to ensure qualified vendor resources and hotel teams are engaged throughout.
- Lead vendors, contractors and hotel teams during project implementation phases and effectively escalate issues as appropriate.
- Overall responsibility for smooth implementations of new applications, upgrades and/or migrations.
Stakeholder Relations
- Drive IT requirements from initiation to closing of project with vendors and hotel IT teams.
- Aligns hotel teams with understanding of the project IT requirements.
- Sets expectations with hotel operation teams on project participation and impact.
- Provide regular project updates/status to all stakeholders including Hotel Systems Team, Area Directors of Technology Innovation & Data, Hotel Technology Innovation & Data Teams, Hotel Operation Teams and vendors.
- Maintain a close relationship with the Hotel Information Systems Manager to ensure new application standards derived from project outcomes are documented and added into hotel systems standards and shell for new openings and support teams.
Technology Budgeting
- Work with vendors to determine project costs for IT components.
- Assist hotels with vendor quotations review.
- Provide understanding of project cost determinations, and any budget instructions.
System Standards
- Create standard deployment guides for hotel systems projects.
- Update Hotel Systems Standards
Who You Are PLANNING AND ORGANIZING
- Prioritizes tasks to be achieved and determines necessary resources to achieve short term activities for self and others
- Generates action lists to break down tasks and activities, creating clarity for team members and setting expectations
- Adjusts work-schedules to accommodate new or changing requirements within established deadlines
- Manages own and others time efficiently, effectively communicates and delegates tasks
- Makes a realistic assessment of what can be achieved on a week by week basis and develops and implements plans to achieve it
- Recognizes when sticking to the plan is necessary and when it needs to be adapted to accommodate changing situations
DELIVERING RESULTS
- Sets ambitious goals and tracks progress towards achieving them, takes the necessary action to ensure successful delivery of results
- Tackles unforeseen problems and challenges with energy and persistence
- Actively seeks knowledge and skills to improve performance and continuously reviews own progress against goals and objectives
COMMUNICATION
- Effectively translates/explains technical requirements to business stakeholders
- Modifies communication style and approach to meet the needs of the situation and audience
- Delivers complex messages clearly and with sensitivity to others needs, cultures, background and knowledge
- Creates clear and concise written information using appropriate content, format and structure
INFLUENCING
- Develops specific approaches to influencing and shaping the opinions of key stakeholders, develops a strategy for persuading others in advance
- Takes into account the style and preferences of the other party, adapts own style appropriately and is able to use a range of different influencing styles and tactics to achieve required outcomes
- Uses positive language, builds rapport to establish credibility and emphasizes benefits which will appeal to the individual/audience
What You Bring
- 3-5 years of experience with Hotel Systems and Applications (PMS, POS, SPA application, etc)
- PMP designation is considered an asset
- Knowledge of Payment Gateways
- Experience in, or knowledge of, Hotel Operations
- Intermediate experience and knowledge of Microsoft Excel, word and MS project
- Bachelor’s Degree preferred
This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario
Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.