Position Title: Collections Representative - Insolvency

Duration: 6 months

Working Location: Mississauga, ON (1 day a month)

Pay Rate: $24.13/hr

Role Mandate:

• This group focuses on bankruptcies, consumer proposals and credit counseling.
• The role will require analyzing financial statements, determining business liability and applying relevant legislation to maximize recovery of assets and other insolvency proceedings.
• The team collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities.
• Support areas may include, but are not limited to, coaching and training, quality audits, works closely with the vendors and credit collection disputes.

Role Responsibilities:

• Assess the financial situation of individuals or businesses to determine the appropriate course of action
• Prepare and submit necessary documentation relating to insolvency procedures
• Keep up to date with changes in insolvency law and practice
• Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
• Analyzes data and information to provide insights and recommendations.
• Escalates complex or unresolved customer situations to managers as required.
• Completes required documentation to ensure customer’s requests are accurately processed.
• Organizes work information to ensure accuracy and completeness.
• Delivers exceptional customer service that builds trust through expertise, responsive service and support.
• Follows documented policies and procedures to execute transactions, activities and processes.
• Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
• Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
• Maintains the confidentiality of customer and Bank information.
• Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
• Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

Must Have Skills:

• At least 2 years of relevant financial industry experience, can be combined with post-secondary degree in related field of study.
• At least 2 years of insolvency/bankruptcy.
• Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area.
• Knowledge of competitive marketplace and trends in product offerings.

Nice to Have Skills:

• Knowledge of trustee/vendor platforms.
• Previous analyst/problem solving skills.
• Bilingual English/French.