Road Logistics Customer Care Specialist
Top Benefits
About the role
It's more than a job When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
This is an empowered position within a customer focused organization. Your commitment to developing long-term partnerships is combined with the keen ability to listen, understand and build solutions designed with your customer at top of mind. Your ability to help customers navigate their way through this global organization means taking a holistic approach to your customers and efficiently transitioning that information and insight to your counterparts for flawless execution.
How you create impact
- Learn about what drives your customers' business and how to support their current and future business goals by creating clear, open communication channels
- Promote pro-active and consistent engagement with the Operational Care Centre (OCC) to transition customer information for flawless operations execution
- Ensure quality of information transition to the OCC to reflect the level of quality each new customer expects from a premier organization
- Ensure that the experience during implementation is designed around the customers' business and day-to-day realities
- Understand standard specific shipping requirements and consistently offer best solutions but be quick to adapt to changes that may arise and affect "normal" shipping patterns
- Efficiently facilitate your customers ability to obtain quotes for any business mode that is the best fit for that particular shipment
- Understand what shipping milestones drive your customers' business, what exceptions matter most and gear visibility towards those ends
- Document clear rules of engagement with counterparts with the end goal of producing an overall high level of quality to support specific business requirements customer by customer
- Document communication rules of engagement that are led by the customer; let the customer define the relationship but always ensure that we hold up our part of the partnership
- Facilitate solutions with appropriate counterparts, follow up consistently (internally and externally), document issues to create a 360 degree view of the customer with the ultimate goal to turn a negative experience into a positive experience for the customer.
- You will be the resource of timely and relevant information that may impact your customers' business to adjust planning, budgets, etc., to mitigate their risk
- Guide customers through Kuehne+Nagel on-line tools that support their goals (ie. efficiency, planning, visibility)
- Pinpoint areas of improvement collaboratively with customers and facilitate improvement initiatives that are impactful
- Develop a level of understanding for your customers' business to offer solutions with a holistic view of the customer
If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
What we would like you to bring
- HS Diploma/Bachelor’s degree in supply chain management or similar field
- 2+ years of experience in a similar role from Freight Forwarding Industry is preferred
- 2+ years of experience in Manufacturing/Retail distribution center environment is preferred
- Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel)
- Strong attention to detail and organizational skills
What's in it for you At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility.The target salary range for this position is between $56000.00 and $65000.00 per anum. Base salary are part of a competitive total rewards package that includes health and dental benefits, a retirement savings plan, and tuition reimbursement. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
About Kuehne+Nagel
With over 80,000 employees at almost 1,300 sites in close to 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics providers. Headquartered in Switzerland, Kuehne+Nagel is listed in the Swiss blue-chip stock market index, the SMI. The Group is the global number 1 in air and sea logistics and has strong market positions in road and contract logistics.
Kuehne+Nagel is the logistics partner of choice for 400,000 customers worldwide. Using its global network, logistics expertise and data-based insights, the Group provides end-to-end supply chain solutions for global companies and industries. As a member of the Science Based Target Initiative (SBTi), Kuehne+Nagel is committed to sustainable logistics by reducing its own environmental footprint and by supporting its customers with low-carbon logistics solutions.
Road Logistics Customer Care Specialist
Top Benefits
About the role
It's more than a job When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
This is an empowered position within a customer focused organization. Your commitment to developing long-term partnerships is combined with the keen ability to listen, understand and build solutions designed with your customer at top of mind. Your ability to help customers navigate their way through this global organization means taking a holistic approach to your customers and efficiently transitioning that information and insight to your counterparts for flawless execution.
How you create impact
- Learn about what drives your customers' business and how to support their current and future business goals by creating clear, open communication channels
- Promote pro-active and consistent engagement with the Operational Care Centre (OCC) to transition customer information for flawless operations execution
- Ensure quality of information transition to the OCC to reflect the level of quality each new customer expects from a premier organization
- Ensure that the experience during implementation is designed around the customers' business and day-to-day realities
- Understand standard specific shipping requirements and consistently offer best solutions but be quick to adapt to changes that may arise and affect "normal" shipping patterns
- Efficiently facilitate your customers ability to obtain quotes for any business mode that is the best fit for that particular shipment
- Understand what shipping milestones drive your customers' business, what exceptions matter most and gear visibility towards those ends
- Document clear rules of engagement with counterparts with the end goal of producing an overall high level of quality to support specific business requirements customer by customer
- Document communication rules of engagement that are led by the customer; let the customer define the relationship but always ensure that we hold up our part of the partnership
- Facilitate solutions with appropriate counterparts, follow up consistently (internally and externally), document issues to create a 360 degree view of the customer with the ultimate goal to turn a negative experience into a positive experience for the customer.
- You will be the resource of timely and relevant information that may impact your customers' business to adjust planning, budgets, etc., to mitigate their risk
- Guide customers through Kuehne+Nagel on-line tools that support their goals (ie. efficiency, planning, visibility)
- Pinpoint areas of improvement collaboratively with customers and facilitate improvement initiatives that are impactful
- Develop a level of understanding for your customers' business to offer solutions with a holistic view of the customer
If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
What we would like you to bring
- HS Diploma/Bachelor’s degree in supply chain management or similar field
- 2+ years of experience in a similar role from Freight Forwarding Industry is preferred
- 2+ years of experience in Manufacturing/Retail distribution center environment is preferred
- Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel)
- Strong attention to detail and organizational skills
What's in it for you At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility.The target salary range for this position is between $56000.00 and $65000.00 per anum. Base salary are part of a competitive total rewards package that includes health and dental benefits, a retirement savings plan, and tuition reimbursement. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
About Kuehne+Nagel
With over 80,000 employees at almost 1,300 sites in close to 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics providers. Headquartered in Switzerland, Kuehne+Nagel is listed in the Swiss blue-chip stock market index, the SMI. The Group is the global number 1 in air and sea logistics and has strong market positions in road and contract logistics.
Kuehne+Nagel is the logistics partner of choice for 400,000 customers worldwide. Using its global network, logistics expertise and data-based insights, the Group provides end-to-end supply chain solutions for global companies and industries. As a member of the Science Based Target Initiative (SBTi), Kuehne+Nagel is committed to sustainable logistics by reducing its own environmental footprint and by supporting its customers with low-carbon logistics solutions.