Permanent Full Time

Investment Planning Counsel (IPC) is one of Canada's leading independent wealth management firms. We are a diverse group of people all driven towards one goal: helping our advisors build a better business through a remarkable client experience.

In November 2023, Canada Life acquired IPC. Canada Life is a member of the Power Financial Corporation group of companies and serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States.

With the acquisition, IPC and Canada Life’s existing wealth platforms create one of Canada’s leading wealth providers.

Our Operations team is currently growing! We’re seeking an Advisor Services Associate – someone who can provide exceptional client service and support to existing advisors and sales assistants to ensure a high level of accuracy and timely transactional processing.

What you will do

Onboarding Clients/Accounts:

• Demonstrate seasoned expertise in reviewing NCAF and ensure all document requirements are provided and completed correctly.
• Take charge of the entire client onboarding process, including know-your-customer (KYC) account set-up compliance, banking validation, and initiation of transfers, ensuring a smooth and efficient client transition into our services.
• Demonstrate seasoned expertise in managing both ATON and non-ATON transfer requests.
• Coordinate diligently with partner firms and mutual fund companies to minimize delays and define new efficiencies.
• Provide regular, scheduled updates to advisor offices, ensuring top-tier support and exceptional customer service throughout the transfer process.
• Experience with ISM, Fundserv is an asset.

Quality Control and Document Verification:

• Rigorously quality check all documents involved in the onboarding process to ensure compliance with both internal standards and external regulatory requirements.

SLA Commitment and Comprehensive Management:

• Emphasize the critical importance of service level agreements by anchoring the right behaviors to not only meet but exceed these standards.
• Own the full value of each request from branch partners, ensuring every problem is acknowledged, owned, and responded to in a manner that is both fully functional and holistically comprehensive.
• Continuously safeguard these metrics to maintain the highest level of service integrity and client satisfaction.

Training and Collaboration:

• Provide guidance on best quality control practices to branch partners to streamline and expedite the account opening process.
• This includes delivery within internal teams to share best practices to optimize the team

Continuous Improvement:

• Regularly review and enhance transfer and onboarding procedures based on feedback and evolving industry standards to ensure an exceptional client experience and compliance integrity.

Custodian Partnership Development:

• Build and maintain strong relationships with custodian partners to enhance service delivery. Work closely with these partners to identify and implement improvements in the onboarding process that benefit all parties involved.

Internal Collaboration for Enhanced Service:

• Forge robust relationships with branch partners, fostering a collaborative environment that focuses on achieving and surpassing service level agreements (SLAs). Act as a liaison to ensure that branches receive the support and training necessary to operate transfers efficiently and effectively.

What you will bring

• At least 3 years of experience processing onboarding, opening new accounts and transfers, preferably within a dealership
• Knowledge of regulatory requirements as set for by CIRO
• Strong verbal and written communication skills
• Post-secondary education or industry equivalency
• Undergraduate degree in Business preferred.
• Completion of CSC is an asset
• Experience working on the securities operations/client service environment with a good working knowledge of ISM platform and other back-office software solutions preferred.
• Must be proficient at using the Microsoft Office suite of products
• Relationship-building skills with a commitment to establishing long-term relationships
• Leverage technology to enhance the client’s experiences
• Maintain an effective follow up system to ensure regular and timely tracking of outstanding items
• Maintain professionalism while working collaboratively with internal and external teams and partner firms

The base salary for this position is between $44,700 - $ 67,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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