L1 Desktop Support (French-English) (1093189)
About the role
Location: Montreal, QC
Salary: $60,000.00 CAD Annually - $65,000.00 CAD Annually
Description: Our client is currently seeking a L1 Desktop Support (French-English)
Minimum Qualifications Fluency in French and English (spoken and written).
Technical certification or equivalent experience (2–4 years in desktop support or related field).
Basic understanding of ITIL methodologies.
Familiarity with software and hardware systems (PCs, laptops, tablets, printers).
Preferred Qualifications A+ Certification or equivalent technical credentials.
OEM certifications as required by management.
Additional customer-specific certifications or training (as needed).
Responsibilities Provide desk-side support for end-user devices including PCs, laptops, tablets, and printers.
Perform Install/Move/Add/Change (IMAC) activities and respond to change management requests.
Deliver support to VIP users with professionalism and urgency.
Troubleshoot and resolve moderately complex technical issues.
Maintain high levels of customer satisfaction and meet service-level metrics.
Communicate proactively with users and service desk teams regarding status updates and repair timelines.
Follow documented service operations policies and procedures.
Display consistent excellence in technical and professional service delivery.
Perform other duties or obtain certifications as required to meet evolving business needs.
Skills & Competencies Strong communication and interpersonal skills.
Ability to work independently and follow established processes.
Customer-focused mindset with a commitment to service excellence.
Detail-oriented with strong problem-solving capabilities.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact: shabeeb@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
About The Judge Group
The Judge Group is an international leader in business technology consulting, talent solutions, and learning and development.
With over 30 locations across the U.S., Canada & India, Judge is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government, aerospace & defense, manufacturing, and technology & telecommunications.
Judge has always been committed to doing what’s right – for our colleagues, our client partners, and our communities. At Judge, we cultivate an inclusive environment that empowers our employees to produce their best work. As a family-owned business, we’re not just a high-performing team, but a high-performing family. Through building relationships and our cultural commitment to caring, we support one another.
Our People-powered Business Solutions
Talent & Executive Search
From temporary consultants to C-level executives, The Judge Group works across all industries and domains to find exceptional talent.
IT Consulting
We take an end-to-end approach to technology, working alongside your teams to design, build, implement, and manage all of your organization’s IT resources. Our enterprise IT consulting services and solutions encompass the full technology spectrum, from IT and business transformation, and cloud migration to digital strategies and execution, strategic roadmaps and delivery, process and governance optimization, and IT infrastructure and wireless solutions.
Learning Solutions
As a leading provider of corporate learning services for companies of all sizes and industries, Judge employs a strategic approach to learning that meets organizational training goals while strengthening business outcomes. Regardless of when, where, or how you want to train your team, our solutions are engineered to engage and support employees throughout their learning journey.
L1 Desktop Support (French-English) (1093189)
About the role
Location: Montreal, QC
Salary: $60,000.00 CAD Annually - $65,000.00 CAD Annually
Description: Our client is currently seeking a L1 Desktop Support (French-English)
Minimum Qualifications Fluency in French and English (spoken and written).
Technical certification or equivalent experience (2–4 years in desktop support or related field).
Basic understanding of ITIL methodologies.
Familiarity with software and hardware systems (PCs, laptops, tablets, printers).
Preferred Qualifications A+ Certification or equivalent technical credentials.
OEM certifications as required by management.
Additional customer-specific certifications or training (as needed).
Responsibilities Provide desk-side support for end-user devices including PCs, laptops, tablets, and printers.
Perform Install/Move/Add/Change (IMAC) activities and respond to change management requests.
Deliver support to VIP users with professionalism and urgency.
Troubleshoot and resolve moderately complex technical issues.
Maintain high levels of customer satisfaction and meet service-level metrics.
Communicate proactively with users and service desk teams regarding status updates and repair timelines.
Follow documented service operations policies and procedures.
Display consistent excellence in technical and professional service delivery.
Perform other duties or obtain certifications as required to meet evolving business needs.
Skills & Competencies Strong communication and interpersonal skills.
Ability to work independently and follow established processes.
Customer-focused mindset with a commitment to service excellence.
Detail-oriented with strong problem-solving capabilities.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact: shabeeb@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
About The Judge Group
The Judge Group is an international leader in business technology consulting, talent solutions, and learning and development.
With over 30 locations across the U.S., Canada & India, Judge is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government, aerospace & defense, manufacturing, and technology & telecommunications.
Judge has always been committed to doing what’s right – for our colleagues, our client partners, and our communities. At Judge, we cultivate an inclusive environment that empowers our employees to produce their best work. As a family-owned business, we’re not just a high-performing team, but a high-performing family. Through building relationships and our cultural commitment to caring, we support one another.
Our People-powered Business Solutions
Talent & Executive Search
From temporary consultants to C-level executives, The Judge Group works across all industries and domains to find exceptional talent.
IT Consulting
We take an end-to-end approach to technology, working alongside your teams to design, build, implement, and manage all of your organization’s IT resources. Our enterprise IT consulting services and solutions encompass the full technology spectrum, from IT and business transformation, and cloud migration to digital strategies and execution, strategic roadmaps and delivery, process and governance optimization, and IT infrastructure and wireless solutions.
Learning Solutions
As a leading provider of corporate learning services for companies of all sizes and industries, Judge employs a strategic approach to learning that meets organizational training goals while strengthening business outcomes. Regardless of when, where, or how you want to train your team, our solutions are engineered to engage and support employees throughout their learning journey.