Head Business Process Owner*** Chef, Responsable des processus organizationnels
Top Benefits
About the role
IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.
We currently have an exciting opportunity for Head, Business Process Owner. This is a hybrid role based out of our Oakville office.
Do not miss the opportunity to join a diverse group of people-centric professionals, thought leaders and rapid thinkers, entrepreneurs in spirit and status quo-fighters!
Job Summary The Head, Business Process Owner/BPO Operational Lead, is responsible for overseeing the management, optimization, and integration of business processes within our network as well as all related items to operational data. This role serves as the key liaison between data management teams, IT, business stakeholders, and leadership to ensure data accuracy, consistency, across the organization.
Principal Responsibilities Business Process Management:
- Oversee and improve data-related overall business processes to enhance efficiency and quality.
- Responsible for process blockers and ensuring the team makes adjustment of corresponding data
- Oversee team responsible for data workflows and troubleshooting process-related issues to support ongoing business objectives
Data Governance And Quality
- Work with Data Governance to establish practices to ensure data integrity and compliance with relevant standards and regulations.
- Define, develop, and document operational data processes, standards, and best practices to ensure business alignment
- Oversee management of remediation of data audits and validations.
Stakeholder Collaboration
- Act as the primary point of contact for BPO streams to ensure strategy alignment cross functionally.
- Collaborate with Data Governance, IT BPEs, data analysts, and business units to align data initiatives with organizational goals.
- Ensure business processes are reviewed cross functionally to drive process improvements and troubleshoot blockers
- Align senior leadership on all organizational changes, processes and status updates
Education Qualifications & Experience
- Bachelor’s degree in Business Administration, Data Management, Information Systems, or a related field.
- Lean six sigma certifications would be considered a strong asset.
Experience
- Minimum of 7-10 years of leadership experience in business transformation, process improvement, data management
- Experience in operational data environments and business process ownership.
- Proven track record of driving process improvements and data quality initiatives.
- Hands-on experience with SAP ERP systems
- Experience in business processes within a manufacturing driven enterprise
Skills
- Proficiency with data management tools (e.g., SQL, ERP systems, data visualization software).
- Excellent problem-solving and analytical skills.
- Project management experience is highly desirable.
- Strong communication and stakeholder management abilities.
Competencies
- Detail-oriented with a focus on data accuracy and consistency.
- Strong leadership and team collaboration skills.
- Ability to work in a fast-paced, dynamic environment.
- Strategic thinking with a proactive approach to process optimization.
#IPEXCA
IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at askhr@ipexna.com
About IPEX Group of Companies
Honesty, fairness, integrity, the golden rule: a customer-first culture. Customers want it- even demand it. And it's so easy to promise.
This is ‘distance race' thinking, and building a business on it is harder than you might think. It requires you to sacrifice many short-term opportunities for gain. It means spending whatever time it takes to help a client solve a problem on deadline. It means resisting the urge to cut corners on materials that, once in place, no one will ever see.
It means innovation: going beyond what your customers want or expect, and working restlessly to create new products and ideas to fill unmet needs. It means keeping your word, even when it's inconvenient, and honouring relationships over transactions, even when it costs. And it means building a team with people who believe it, live it, and stand by it.
At IPEX we've long-since made a decision to embrace this long-term thinking, not just when it's easy, but every day, in everything we do, for every customer and every employee. We don't do it because we're nice people, though we like to think we are. We do it because it's good business, and that the reputation we've built over time, job by job, one customer at a time, pays the best dividends.
Alex Mestres Chairman & Chief Executive Officer
Head Business Process Owner*** Chef, Responsable des processus organizationnels
Top Benefits
About the role
IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.
We currently have an exciting opportunity for Head, Business Process Owner. This is a hybrid role based out of our Oakville office.
Do not miss the opportunity to join a diverse group of people-centric professionals, thought leaders and rapid thinkers, entrepreneurs in spirit and status quo-fighters!
Job Summary The Head, Business Process Owner/BPO Operational Lead, is responsible for overseeing the management, optimization, and integration of business processes within our network as well as all related items to operational data. This role serves as the key liaison between data management teams, IT, business stakeholders, and leadership to ensure data accuracy, consistency, across the organization.
Principal Responsibilities Business Process Management:
- Oversee and improve data-related overall business processes to enhance efficiency and quality.
- Responsible for process blockers and ensuring the team makes adjustment of corresponding data
- Oversee team responsible for data workflows and troubleshooting process-related issues to support ongoing business objectives
Data Governance And Quality
- Work with Data Governance to establish practices to ensure data integrity and compliance with relevant standards and regulations.
- Define, develop, and document operational data processes, standards, and best practices to ensure business alignment
- Oversee management of remediation of data audits and validations.
Stakeholder Collaboration
- Act as the primary point of contact for BPO streams to ensure strategy alignment cross functionally.
- Collaborate with Data Governance, IT BPEs, data analysts, and business units to align data initiatives with organizational goals.
- Ensure business processes are reviewed cross functionally to drive process improvements and troubleshoot blockers
- Align senior leadership on all organizational changes, processes and status updates
Education Qualifications & Experience
- Bachelor’s degree in Business Administration, Data Management, Information Systems, or a related field.
- Lean six sigma certifications would be considered a strong asset.
Experience
- Minimum of 7-10 years of leadership experience in business transformation, process improvement, data management
- Experience in operational data environments and business process ownership.
- Proven track record of driving process improvements and data quality initiatives.
- Hands-on experience with SAP ERP systems
- Experience in business processes within a manufacturing driven enterprise
Skills
- Proficiency with data management tools (e.g., SQL, ERP systems, data visualization software).
- Excellent problem-solving and analytical skills.
- Project management experience is highly desirable.
- Strong communication and stakeholder management abilities.
Competencies
- Detail-oriented with a focus on data accuracy and consistency.
- Strong leadership and team collaboration skills.
- Ability to work in a fast-paced, dynamic environment.
- Strategic thinking with a proactive approach to process optimization.
#IPEXCA
IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at askhr@ipexna.com
About IPEX Group of Companies
Honesty, fairness, integrity, the golden rule: a customer-first culture. Customers want it- even demand it. And it's so easy to promise.
This is ‘distance race' thinking, and building a business on it is harder than you might think. It requires you to sacrifice many short-term opportunities for gain. It means spending whatever time it takes to help a client solve a problem on deadline. It means resisting the urge to cut corners on materials that, once in place, no one will ever see.
It means innovation: going beyond what your customers want or expect, and working restlessly to create new products and ideas to fill unmet needs. It means keeping your word, even when it's inconvenient, and honouring relationships over transactions, even when it costs. And it means building a team with people who believe it, live it, and stand by it.
At IPEX we've long-since made a decision to embrace this long-term thinking, not just when it's easy, but every day, in everything we do, for every customer and every employee. We don't do it because we're nice people, though we like to think we are. We do it because it's good business, and that the reputation we've built over time, job by job, one customer at a time, pays the best dividends.
Alex Mestres Chairman & Chief Executive Officer