About the role
Title
Security Supervisor
Reports To
Security Manager
Summary
The Security Supervisor responsible for the safety of customers, employees and property. The Security Supervisor understands the role as an ambassador and provides positive experiences to all customers. This position requires developed social skills, supervisory, diplomacy and negotiating skills
Core Competencies
-
Customer Service
-
Safety Orientation
-
Mediating and Negotiating
-
Communication
-
Team Work
Job Duties
- Responsible for the overall security of the casino facility, casino employees, and volunteer workers
- Execute assigned duties in a positive and professional manner in accordance to AGLC regulations
- Ensuring that all monies and chips are safeguarded in accordance to AGLC
- Arming and disarming alarm systems as required
- Assuring guards remain at their assigned post until relieved or otherwise directed by the Security Supervisor
- Provide prompt, courteous, and friendly service to patrons and to fellow employees
- Compiling written reports on all incidents or reviewing those completed by guards and signing off on them
- Liaison with and provide assistance to local police service
- Conduct preventative patrols and enforcing casino policy
- Work with games managers to provide staff and patron safety
- Ensure ATMs and NRTs are locked up at close
- Knowledge of property fire regulations, fire doors, and power outage duties
- Relieve Monitor Room when required
Requirements
- 1-2 years security guard experience
- Must be 18 years of age
- Previous supervisory experience is an asset
- Strong employee relation skills and abilities
- Proficiency in both Outlook and Word is an asset
- Able to meet tight deadlines while maintaining organization and detail
- Highly motivated and team orientated
- Possess a highly developed attention to detail
- Proficient in English verbal and written communication
- AGLC ProTect
- AGLC Deal Us In Phase 1 (Phase 2 an asset)
- Gaming Worker Registration an asset
- Security Services and Investigators License an asset
- Lift and carry over 50lbs
- Requires open availability
Casino Security functions seven (7) days a week, twenty four (24) hours a day. All leaders and associates must realize this fact and be aware that at times it may be necessary to move from an accustomed shift as business demands. In addition, it is understood that business determines the number of hours worked, and that some weeks as leaders we may be schedule to work fewer than forty four (44) hours, and on other weeks we may be scheduled to work more than forty four (44) hours per week.
Work Conditions
- Prolonged periods of standing
- Stand, sit, or walk for an extended period.
- Move, lift, carry, push, pull, lifting to over 50 pounds without assistance.
- Must be available to work all shifts including evenings, weekends and holidays
- Must be able to work in a fast-paced working environment
About PURE Canadian Gaming
PURE SERVICE. PURE REWARDS. PURE ENTERTAINMENT.
Our history is strong and our future is bright. We’re PURE Canadian Gaming and we’re proud to be bringing our unique brand of gaming to Albertans. We may have officially started our business in 2013 but our history goes back well over 25 years with the inception of Casino ABS. Heinz Oldach built Casino ABS into one of Alberta’s best gaming companies and we’re pleased to carry his legacy into a new era. And what an era it promises to be. PURE Canadian Gaming offers Albertan’s greater customer service, a higher level of entertainment, Alberta’s best Players Club Rewards program and a strong commitment to the communities in which we live and work. Above all, PURE offers you more fun than you can imagine. We look forward to serving you and to ushering in a new spirit of customer service—one in which we believe is the best in Alberta.
PURE Canadian Gaming operates four high-energy, action-packed Canadian casinos, Casino Calgary, Casino Lethbridge, Casino Yellowhead and Casino Edmonton. These Alberta casinos offer gamblers state-of-the-art slot machines, video lottery terminals, off-track betting, live action tables and limit and no-limit poker. Away from the action the hospitality includes restaurants with an executive chef, delis with fresh and delicious food, a mix of bar venues and live weekend entertainment!
About the role
Title
Security Supervisor
Reports To
Security Manager
Summary
The Security Supervisor responsible for the safety of customers, employees and property. The Security Supervisor understands the role as an ambassador and provides positive experiences to all customers. This position requires developed social skills, supervisory, diplomacy and negotiating skills
Core Competencies
-
Customer Service
-
Safety Orientation
-
Mediating and Negotiating
-
Communication
-
Team Work
Job Duties
- Responsible for the overall security of the casino facility, casino employees, and volunteer workers
- Execute assigned duties in a positive and professional manner in accordance to AGLC regulations
- Ensuring that all monies and chips are safeguarded in accordance to AGLC
- Arming and disarming alarm systems as required
- Assuring guards remain at their assigned post until relieved or otherwise directed by the Security Supervisor
- Provide prompt, courteous, and friendly service to patrons and to fellow employees
- Compiling written reports on all incidents or reviewing those completed by guards and signing off on them
- Liaison with and provide assistance to local police service
- Conduct preventative patrols and enforcing casino policy
- Work with games managers to provide staff and patron safety
- Ensure ATMs and NRTs are locked up at close
- Knowledge of property fire regulations, fire doors, and power outage duties
- Relieve Monitor Room when required
Requirements
- 1-2 years security guard experience
- Must be 18 years of age
- Previous supervisory experience is an asset
- Strong employee relation skills and abilities
- Proficiency in both Outlook and Word is an asset
- Able to meet tight deadlines while maintaining organization and detail
- Highly motivated and team orientated
- Possess a highly developed attention to detail
- Proficient in English verbal and written communication
- AGLC ProTect
- AGLC Deal Us In Phase 1 (Phase 2 an asset)
- Gaming Worker Registration an asset
- Security Services and Investigators License an asset
- Lift and carry over 50lbs
- Requires open availability
Casino Security functions seven (7) days a week, twenty four (24) hours a day. All leaders and associates must realize this fact and be aware that at times it may be necessary to move from an accustomed shift as business demands. In addition, it is understood that business determines the number of hours worked, and that some weeks as leaders we may be schedule to work fewer than forty four (44) hours, and on other weeks we may be scheduled to work more than forty four (44) hours per week.
Work Conditions
- Prolonged periods of standing
- Stand, sit, or walk for an extended period.
- Move, lift, carry, push, pull, lifting to over 50 pounds without assistance.
- Must be available to work all shifts including evenings, weekends and holidays
- Must be able to work in a fast-paced working environment
About PURE Canadian Gaming
PURE SERVICE. PURE REWARDS. PURE ENTERTAINMENT.
Our history is strong and our future is bright. We’re PURE Canadian Gaming and we’re proud to be bringing our unique brand of gaming to Albertans. We may have officially started our business in 2013 but our history goes back well over 25 years with the inception of Casino ABS. Heinz Oldach built Casino ABS into one of Alberta’s best gaming companies and we’re pleased to carry his legacy into a new era. And what an era it promises to be. PURE Canadian Gaming offers Albertan’s greater customer service, a higher level of entertainment, Alberta’s best Players Club Rewards program and a strong commitment to the communities in which we live and work. Above all, PURE offers you more fun than you can imagine. We look forward to serving you and to ushering in a new spirit of customer service—one in which we believe is the best in Alberta.
PURE Canadian Gaming operates four high-energy, action-packed Canadian casinos, Casino Calgary, Casino Lethbridge, Casino Yellowhead and Casino Edmonton. These Alberta casinos offer gamblers state-of-the-art slot machines, video lottery terminals, off-track betting, live action tables and limit and no-limit poker. Away from the action the hospitality includes restaurants with an executive chef, delis with fresh and delicious food, a mix of bar venues and live weekend entertainment!