Veterinary Client Care Representative
Top Benefits
About the role
At Cranbrook Veterinary Hospital, we are a compassionate and dedicated team of veterinary professionals committed to providing exceptional care to pets and their families. Our clinic thrives on teamwork, empathy, and excellence in service. We’re looking for a Veterinary Client Care Representative who shares our passion for animals and people—and who’s ready to lead by example.
Position Summary:
As the Client Care Representative , you will be the face of our practice and a key point of contact for clients. This role requires strong communication skills, a high level of professionalism, and a proactive approach to problem-solving and team coordination. You will oversee front desk operations, support and train client care team members, and ensure that every client interaction reflects our commitment to outstanding service.
Key Responsibilities:
Greet clients warmly and ensure a positive check-in/check-out experience
Supervise and support front desk staff in daily operations
Handle scheduling, appointment confirmations, and client communications
Train new client care representatives and provide ongoing coaching
Monitor and ensure compliance with clinic protocols and customer service standards
Resolve client concerns with empathy and professionalism
Coordinate with medical and support staff to ensure smooth workflow
Manage inventory of office supplies and front desk materials
Assist with billing, payments, and maintaining accurate client records
Qualifications:
High school diploma or equivalent
2+ years of veterinary or medical receptionist experience required
Prior experience in a leadership or supervisory role strongly preferred
Excellent communication, interpersonal, and organizational skills
Ability to multitask in a fast-paced environment
Strong Computer Skills (experience With Veterinary Software a Plus) Genuine love of animals and commitment to client care
What We Offer:
Competitive pay based on experience
Health, dental, and vision insurance
Paid time off and holidays
Employee pet care discounts
Ongoing training and development opportunities
A supportive and collaborative work environment
Join Our Team! If you are a motivated professional who thrives in a leadership role and is passionate about creating a welcoming environment for pet owners, we’d love to hear from you.
Apply Today by submitting your resume and a brief cover letter.
About P3 Veterinary Partners
P3 Veterinary Partners is a young, dynamic, and innovative Canadian veterinary practice group that empowers veterinary teams to live their passion and focus on unparalleled care for pets and the people who love them. Our vision is to be the best place to work in veterinary healthcare, and our mission is to provide the best possible medical, surgical, and preventative care. P3 was created as an alternative to the traditional corporate model. We do not impose policies that interfere with medical decisions. Our team members are empowered to employ their clinical intuition and develop customized treatment plans, and simultaneously enjoy countless home office supports. A medical advisory board to compliment P3's unparalleled commitment to CE, a comprehensive Total Compensation package that includes a 100% employer-paid health benefits package, a flexible approach to scheduling, and the opportunity for mobility within the P3 network are a few perks enjoyed by our team members. The best of both worlds. The best place to work in veterinary healthcare. If you are looking for a progressive environment where each individual is heard, and recognized for their unique contributions, we'd love to talk.
Veterinary Client Care Representative
Top Benefits
About the role
At Cranbrook Veterinary Hospital, we are a compassionate and dedicated team of veterinary professionals committed to providing exceptional care to pets and their families. Our clinic thrives on teamwork, empathy, and excellence in service. We’re looking for a Veterinary Client Care Representative who shares our passion for animals and people—and who’s ready to lead by example.
Position Summary:
As the Client Care Representative , you will be the face of our practice and a key point of contact for clients. This role requires strong communication skills, a high level of professionalism, and a proactive approach to problem-solving and team coordination. You will oversee front desk operations, support and train client care team members, and ensure that every client interaction reflects our commitment to outstanding service.
Key Responsibilities:
Greet clients warmly and ensure a positive check-in/check-out experience
Supervise and support front desk staff in daily operations
Handle scheduling, appointment confirmations, and client communications
Train new client care representatives and provide ongoing coaching
Monitor and ensure compliance with clinic protocols and customer service standards
Resolve client concerns with empathy and professionalism
Coordinate with medical and support staff to ensure smooth workflow
Manage inventory of office supplies and front desk materials
Assist with billing, payments, and maintaining accurate client records
Qualifications:
High school diploma or equivalent
2+ years of veterinary or medical receptionist experience required
Prior experience in a leadership or supervisory role strongly preferred
Excellent communication, interpersonal, and organizational skills
Ability to multitask in a fast-paced environment
Strong Computer Skills (experience With Veterinary Software a Plus) Genuine love of animals and commitment to client care
What We Offer:
Competitive pay based on experience
Health, dental, and vision insurance
Paid time off and holidays
Employee pet care discounts
Ongoing training and development opportunities
A supportive and collaborative work environment
Join Our Team! If you are a motivated professional who thrives in a leadership role and is passionate about creating a welcoming environment for pet owners, we’d love to hear from you.
Apply Today by submitting your resume and a brief cover letter.
About P3 Veterinary Partners
P3 Veterinary Partners is a young, dynamic, and innovative Canadian veterinary practice group that empowers veterinary teams to live their passion and focus on unparalleled care for pets and the people who love them. Our vision is to be the best place to work in veterinary healthcare, and our mission is to provide the best possible medical, surgical, and preventative care. P3 was created as an alternative to the traditional corporate model. We do not impose policies that interfere with medical decisions. Our team members are empowered to employ their clinical intuition and develop customized treatment plans, and simultaneously enjoy countless home office supports. A medical advisory board to compliment P3's unparalleled commitment to CE, a comprehensive Total Compensation package that includes a 100% employer-paid health benefits package, a flexible approach to scheduling, and the opportunity for mobility within the P3 network are a few perks enjoyed by our team members. The best of both worlds. The best place to work in veterinary healthcare. If you are looking for a progressive environment where each individual is heard, and recognized for their unique contributions, we'd love to talk.