Overview
We are seeking a dedicated and dynamic Retention Specialist to join our Inkeros team. The ideal candidate will play a crucial role in maintaining customer relationships and ensuring satisfaction, ultimately contributing to the growth and success of our organization. This position requires excellent communication skills, a strong customer service orientation, and the ability to analyze customer needs effectively.

Duties

• Connecting with recent TELUS cancellations to understand the "why" behind their decision
• Addressing concerns with empathy and confidence while offering retention solutions
• Rebuilding trust and offering customized solutions to retain customers
• Meeting daily/weekly sales and retention targets
• Documenting interactions and updating CRM systems accurately
• Collaborating with internal teams to improve customer feedback loops

Experience

• 2–4 years of experience in a customer-facing, sales, or retention role
• Proven ability to meet or exceed KPIs in a fast-paced environment
• Confidence in handling rejection and high-pressure interactions
• Excellent communication, negotiation, and problem-solving skills
• Willingness to work on-site and a team-first mentality

Why You’ll Love It Here:

• Competitive base pay + performance-based incentives
• Structured onboarding, coaching, and support
• Career growth opportunities in a rapidly evolving industry
• A collaborative, dynamic workplace that celebrates success

If you are passionate about delivering exceptional customer experiences and have the skills necessary to thrive as a Retention Specialist, we encourage you to apply for this exciting opportunity.

Job Types: Full-time, Permanent

Pay: $17.50 per hour

Additional pay:

• Bonus pay

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• Vision care

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person