About the role
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
CMA CGM Canada is recruiting for 6-month intern/stage to join the Montreal Customer Service team working 40 hours/ week. A great opportunity for new graduates who are quick to learn, interested in logistics and who are customer centric.
All candidates must be legally authorized to work in Canada.
SUMMARY:
Provide exceptional customer service to the group standard customers by offering support and customer education on our digital journey, tailored to meet the unique needs and expectations according to standard Treatment Level in line with Group SLA.
RESPONSIBILITIES:
Case Management
Address customer inquiries, provide information, and resolve issues efficiently.
Ensure all customer queries (via all channels) are responded to within agreed SLA & quality.
Assist customers with documentation, including bills of lading and shipping instructions.
Escalate complex or recurring issues to the Senior Customer Service Officer or Customer Care Supervisor.
Service Level Management
Monitor service levels and ensure compliance with standard procedures.
Handle cases based on FIFO (First In, First Out) principles.
Address customer complaints and provide timely solutions.
Coordinate with internal teams for resolution and follow-ups.
Contact customers and manage/coordinate system modifications when needed (vessel delays, call omits, roll over, cut & run, late VGM etc.).
QUALIFICATIONS AND PROFILE:
Education:
A university degree (3-year regular course) or equivalent is preferred.
A transportation certificate is an asset.
Experience:
Experience in a customer service role is preferred.
Minimum of 1 year of experience in liner shipping is an asset.
Skills & Competencies:
Basic knowledge of shipping, including end-to-end shipment coordination.
Good communication skills to interact with customers and senior management.
Basic problem-solving and decision-making abilities.
Good organizational and time management skills.
Flexibility to adapt to changing priorities and work collaboratively.
Bilingual - Fluent in written and spoken English and French.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER!
Come along on CMA CGM’s adventure !
About CMA CGM
Led by Rodolphe Saadé, the CMA CGM Group, a global player in sea, land, air and logistics solutions, serves more than 420 ports around the world across 5 continents, with a fleet of around 623 vessels.
The Group transported 21.7 million TEU containers (twenty-foot equivalent units) in 2022. With its subsidiary CEVA Logistics, a global logistics player which transported 522,000 tonnes of air cargo and more than 22 million shipments of inland freight, and its air cargo division CMA CGM AIR CARGO, the CMA CGM Group is constantly innovating to provide customers a comprehensive and increasingly efficient offering, thanks to new shipping, inland, air freight and logistics solutions. Firmly committed to the energy transition in shipping and a pioneer in its use of alternative fuels, the CMA CGM Group has set a Net Zero-Carbon target for 2050.
Each year, via the CMA CGM Foundation, the Group supports thousands of children as part of its efforts to promote education for all and equal opportunities. The CMA CGM Foundation also intervenes in humanitarian crises requiring an emergency response by calling on the Group’s shipping and logistics expertise to deliver humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs 155,000 people worldwide, including nearly 4,000 in Marseille where its head office is located.
About the role
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
CMA CGM Canada is recruiting for 6-month intern/stage to join the Montreal Customer Service team working 40 hours/ week. A great opportunity for new graduates who are quick to learn, interested in logistics and who are customer centric.
All candidates must be legally authorized to work in Canada.
SUMMARY:
Provide exceptional customer service to the group standard customers by offering support and customer education on our digital journey, tailored to meet the unique needs and expectations according to standard Treatment Level in line with Group SLA.
RESPONSIBILITIES:
Case Management
Address customer inquiries, provide information, and resolve issues efficiently.
Ensure all customer queries (via all channels) are responded to within agreed SLA & quality.
Assist customers with documentation, including bills of lading and shipping instructions.
Escalate complex or recurring issues to the Senior Customer Service Officer or Customer Care Supervisor.
Service Level Management
Monitor service levels and ensure compliance with standard procedures.
Handle cases based on FIFO (First In, First Out) principles.
Address customer complaints and provide timely solutions.
Coordinate with internal teams for resolution and follow-ups.
Contact customers and manage/coordinate system modifications when needed (vessel delays, call omits, roll over, cut & run, late VGM etc.).
QUALIFICATIONS AND PROFILE:
Education:
A university degree (3-year regular course) or equivalent is preferred.
A transportation certificate is an asset.
Experience:
Experience in a customer service role is preferred.
Minimum of 1 year of experience in liner shipping is an asset.
Skills & Competencies:
Basic knowledge of shipping, including end-to-end shipment coordination.
Good communication skills to interact with customers and senior management.
Basic problem-solving and decision-making abilities.
Good organizational and time management skills.
Flexibility to adapt to changing priorities and work collaboratively.
Bilingual - Fluent in written and spoken English and French.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER!
Come along on CMA CGM’s adventure !
About CMA CGM
Led by Rodolphe Saadé, the CMA CGM Group, a global player in sea, land, air and logistics solutions, serves more than 420 ports around the world across 5 continents, with a fleet of around 623 vessels.
The Group transported 21.7 million TEU containers (twenty-foot equivalent units) in 2022. With its subsidiary CEVA Logistics, a global logistics player which transported 522,000 tonnes of air cargo and more than 22 million shipments of inland freight, and its air cargo division CMA CGM AIR CARGO, the CMA CGM Group is constantly innovating to provide customers a comprehensive and increasingly efficient offering, thanks to new shipping, inland, air freight and logistics solutions. Firmly committed to the energy transition in shipping and a pioneer in its use of alternative fuels, the CMA CGM Group has set a Net Zero-Carbon target for 2050.
Each year, via the CMA CGM Foundation, the Group supports thousands of children as part of its efforts to promote education for all and equal opportunities. The CMA CGM Foundation also intervenes in humanitarian crises requiring an emergency response by calling on the Group’s shipping and logistics expertise to deliver humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs 155,000 people worldwide, including nearly 4,000 in Marseille where its head office is located.