Top Benefits
About the role
Position Title: Solutions Designer – CRM (Senior)
Client: Ministry of Public and Business Service Delivery and Procurement – Health Services Cluster
Location: 5700 Yonge St., 10th Floor, Toronto, Ontario
Work Type: Hybrid (3 days onsite, 2 days remote)
Start Date: August 1, 2025
End Date: March 31, 2026 (No extension allowed)
Security Level: CRJMC
Job Description The ministry is seeking an experienced Senior CRM Solutions Designer to support the design, development, and configuration of Salesforce-based applications for the Health Services Cluster.
Responsibilities
- Design technology solutions based on client specifications, standards, and best practices.
- Configure and integrate Salesforce with internal applications using web services and APIs.
- Ensure solutions meet Accessibility for Ontarians with Disabilities Act (AODA) standards.
- Develop and document technical designs, build books, and performance metrics.
- Plan, implement, and support complex CRM systems.
- Develop web/mobile applications across various platforms and browsers.
- Provide support for UAT, defect management, and compliance with Agile methodologies.
- Lead solutioning efforts, including prototyping and root cause analysis.
- Ensure adherence to architecture frameworks and security/privacy standards.
- Conduct fit-gap analyses and diagnostics related to Salesforce public sector capabilities.
- Provide knowledge transfer and training documentation.
Must-Have Skills And Experience
- Minimum 5 years of hands-on experience configuring and implementing Salesforce solutions.
- Salesforce Certifications:
- Salesforce Certified Platform Developer I
- Salesforce Certified Experience Cloud Consultant
- Salesforce Certified Administrator
- Salesforce Certified OmniStudio Developer
- 3+ years experience with Lightning Web Components (LWC) and Salesforce Dynamic Forms.
- Experience with Vlocity (OmniStudio) platform, including:
- FlexCards, DataRaptors, Integration Procedures
- Calculation Matrices, OmniScripts
- Vlocity Data Model
- Proven ability to implement AODA-compliant solutions.
Preferred/Additional Experience
- Strong analytical, problem-solving, and communication skills.
- Experience working in Agile (epics, user stories, sprints).
- Hands-on integration experience between Salesforce and internal systems.
- CI/CD implementation experience in Salesforce environments.
- Familiarity with MuleSoft is a plus.
- Previous experience in Ontario Public Sector or other Government/Public Sector organizations.
About Teckhorizon Inc
Teckhorizon Inc. is a leading IT solutions and staffing company that offers innovative technology solutions and staffing services to businesses of all sizes. We specialize in a wide range of IT services, including software development, cloud computing, cybersecurity, and more, and provide high-quality IT services and staffing solutions tailored to our client's needs. Our team of experienced professionals helps clients optimize their operations and achieve their business objectives. Additionally, we offer staffing solutions that connect businesses with top-tier IT professionals. Teckhorizon Inc. is committed to providing our clients with the highest level of service and support and works closely with them to understand their needs and deliver exceptional results. We are an ideal partner for businesses looking to harness the power of technology to achieve their goals.
Top Benefits
About the role
Position Title: Solutions Designer – CRM (Senior)
Client: Ministry of Public and Business Service Delivery and Procurement – Health Services Cluster
Location: 5700 Yonge St., 10th Floor, Toronto, Ontario
Work Type: Hybrid (3 days onsite, 2 days remote)
Start Date: August 1, 2025
End Date: March 31, 2026 (No extension allowed)
Security Level: CRJMC
Job Description The ministry is seeking an experienced Senior CRM Solutions Designer to support the design, development, and configuration of Salesforce-based applications for the Health Services Cluster.
Responsibilities
- Design technology solutions based on client specifications, standards, and best practices.
- Configure and integrate Salesforce with internal applications using web services and APIs.
- Ensure solutions meet Accessibility for Ontarians with Disabilities Act (AODA) standards.
- Develop and document technical designs, build books, and performance metrics.
- Plan, implement, and support complex CRM systems.
- Develop web/mobile applications across various platforms and browsers.
- Provide support for UAT, defect management, and compliance with Agile methodologies.
- Lead solutioning efforts, including prototyping and root cause analysis.
- Ensure adherence to architecture frameworks and security/privacy standards.
- Conduct fit-gap analyses and diagnostics related to Salesforce public sector capabilities.
- Provide knowledge transfer and training documentation.
Must-Have Skills And Experience
- Minimum 5 years of hands-on experience configuring and implementing Salesforce solutions.
- Salesforce Certifications:
- Salesforce Certified Platform Developer I
- Salesforce Certified Experience Cloud Consultant
- Salesforce Certified Administrator
- Salesforce Certified OmniStudio Developer
- 3+ years experience with Lightning Web Components (LWC) and Salesforce Dynamic Forms.
- Experience with Vlocity (OmniStudio) platform, including:
- FlexCards, DataRaptors, Integration Procedures
- Calculation Matrices, OmniScripts
- Vlocity Data Model
- Proven ability to implement AODA-compliant solutions.
Preferred/Additional Experience
- Strong analytical, problem-solving, and communication skills.
- Experience working in Agile (epics, user stories, sprints).
- Hands-on integration experience between Salesforce and internal systems.
- CI/CD implementation experience in Salesforce environments.
- Familiarity with MuleSoft is a plus.
- Previous experience in Ontario Public Sector or other Government/Public Sector organizations.
About Teckhorizon Inc
Teckhorizon Inc. is a leading IT solutions and staffing company that offers innovative technology solutions and staffing services to businesses of all sizes. We specialize in a wide range of IT services, including software development, cloud computing, cybersecurity, and more, and provide high-quality IT services and staffing solutions tailored to our client's needs. Our team of experienced professionals helps clients optimize their operations and achieve their business objectives. Additionally, we offer staffing solutions that connect businesses with top-tier IT professionals. Teckhorizon Inc. is committed to providing our clients with the highest level of service and support and works closely with them to understand their needs and deliver exceptional results. We are an ideal partner for businesses looking to harness the power of technology to achieve their goals.