At SUNPAN, we are dedicated to transforming home furnishings and delivering exceptional experiences through the passion and enthusiasm of our team. As a fast-growing leader in the industry, we pride ourselves on our commitment to diversity, excellence, and the professional growth of our employees.

As a Great Place to Work certified company for 4 years running, SUNPAN offers a thriving environment where creativity and innovation are encouraged. We invite individuals who excel in these areas to explore career opportunities across various departments and join a company that values and nurtures its talent.

We are seeking talented, motivated individuals to join our dynamic team and contribute to shaping the future of our company. Find your next career adventure with SUNPAN and be part of our Customer Service Team, reports to the Customer Service Manager. As the Front Desk Receptionist at SUNPAN, you will be the first point of contact for visitors and callers. We are looking for someone who is professional, organized, detail-oriented, and passionate about providing excellent service.

PRINCIPAL FUNCTIONS & OBJECTIVES

• Greeting Visitors: Welcome and assist visitors, clients, and employees in a courteous and professional manner.
• Handling Client Communications: Answer and direct phone calls and emails to appropriate staff members, take messages, and handle inquiries with efficiency.
• Record Keeping: Ensuring all guest sign-in on arrival.
• Administrative Support: Perform general administrative tasks such as filing, data entry, and managing office supplies.
• Customer Service: Address any questions or concerns from visitors and clients, always providing excellent customer service.
• Mail Handling : Receive, sort, and distribute incoming mail and packages; prepare outgoing mail and shipments. Assist marketing team with seasonal mail outs.
• Reception Area Management : Maintain a clean and organized reception area, including keeping the front desk and lobby tidy.
• Office Amenities Management : Organize and maintain the coffee machines and snack bars, including monitoring inventory levels and placing orders to replenish coffee and snack supplies as needed.
• Other responsibilities and accountabilities as assigned by management

KEY SKILLS AND EXPERIENCE

• Experience: 2-4 years of experience in a high-volume administrative or customer service role preferred.
• Multitasking : Ability to manage multiple priorities simultaneously, including handling up to 8 phone lines.
• Technical Skills: Proficient in Microsoft Office Suite; experience with VOIP (Voice Over IP) systems is an asset.
• Interpersonal Skills: Strong interpersonal skills with a professional and service-driven approach.
• Adaptability: Energetic and tenacious team player who thrives in a fast-paced, dynamic environment.
• Communication Skills: Excellent verbal and written communication skills with fluency in English.
• Organizational Skills: Highly organized and efficient in planning and executing tasks with exceptional attention to detail.

We appreciate the interest of all applicants; however, only those candidates selected for an interview will be contacted.

Sunpan Trading & Importing Inc. is an equal opportunity employer, and we believe that diversity is the reason behind our success. We are committed to fair and accessible employment practices.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, accommodation will be provided in all parts of the hiring process. Applicants should make their needs known by contacting us in advance. Our HR department will consult with you so that arrangements can be made for reasonable accommodation.