About the role
As a Service Specialist, you’re the heartbeat of our customer experience—problem-solver, technical translator, and parts guru all in one. Whether you're resolving warranty claims or helping a customer get the exact part they need, you're making sure every interaction reflects our commitment to quality and care.
What You’ll Do
Customer Service & Support
- Be the friendly expert customers turn to for support with products, services, or concerns.
- Investigate and resolve service complaints—whether that means a refund, part exchange, or bill adjustment.
- Keep detailed logs of all customer interactions, including complaints, resolutions, and follow-ups.
- Ensure claims and concerns are resolved accurately, efficiently, and in alignment with company policies.
- Work directly with dealers to provide updates on investigations and recommend next steps.
- Escalate unresolved or complex issues to the right departments with clarity and supporting detail.
- Review documentation and assess claims to determine root causes and appropriate actions.
- Recommend ways to improve service, shipping, or billing procedures to help prevent future issues.
- Occasionally travel to support dealers or customers on-site and participate in after-hours support as required.
Inspection & Testing Support
- Interpret technical documents, work orders, or blueprints to guide your inspections.
- Measure, test, and evaluate components or finished products for accuracy and functionality.
- Order testing to confirm the source of malfunctions and report findings to the team.
- Communicate inspection outcomes to vendors or internal teams and recommend corrective actions.
Parts Support & Sales
- Collaborate with the Parts Sales team to recommend and fulfill customer parts requests.
- Help customers and dealers identify the right parts using catalogs, databases, and technical specs.
- Provide accurate pricing, availability, lead times, and delivery options.
- Process transactions and handle special orders, back orders, returns, and warranty claims.
- Stay informed on promotions, new products, and industry trends to better serve our customers.
- Support internal departments with parts requests and program development.
What You Bring to the Table
- A strong customer-first attitude with excellent interpersonal skills
- Engineering Technologist certification or 2–3 years of relevant hands-on experience
- Solid understanding of mechanical systems, maintenance, and repair
- Persuasive and confident with strong product knowledge and sales skills
- Proficiency in Microsoft Office and experience with ERP/MRP systems
- Strong command of the English language both verbally and written is mandatory. This includes the ability to understand and convey technical, procedural, and safety-related information without ambiguity as miscommunication in this role may result in safety or service issues.
- High school diploma or GED required
- Bonus points for bilingual skills or previous warranty/claims experience
Ready to Make an Impact?
If you're ready to join a collaborative, fast-moving team where your technical know-how and customer savvy will truly shine, this is the role for you!
About Supreme International
Supreme International Limited is a vertical feed mixer manufacturer based in Wetaskiwin, Alberta. Supreme serves customers in the Middle East, Japan, Australia, New Zealand, Germany, United Kingdom, Puerto Rico, Dominican Republic, Russia, Mexico, Indonesia, Costa Rica, Hungary and all across the USA and Canada. Supreme has become the benchmark for quality throughout the world and the name Supreme has become synonymous with the words PERFORMANCE and RELIABILITY.
About the role
As a Service Specialist, you’re the heartbeat of our customer experience—problem-solver, technical translator, and parts guru all in one. Whether you're resolving warranty claims or helping a customer get the exact part they need, you're making sure every interaction reflects our commitment to quality and care.
What You’ll Do
Customer Service & Support
- Be the friendly expert customers turn to for support with products, services, or concerns.
- Investigate and resolve service complaints—whether that means a refund, part exchange, or bill adjustment.
- Keep detailed logs of all customer interactions, including complaints, resolutions, and follow-ups.
- Ensure claims and concerns are resolved accurately, efficiently, and in alignment with company policies.
- Work directly with dealers to provide updates on investigations and recommend next steps.
- Escalate unresolved or complex issues to the right departments with clarity and supporting detail.
- Review documentation and assess claims to determine root causes and appropriate actions.
- Recommend ways to improve service, shipping, or billing procedures to help prevent future issues.
- Occasionally travel to support dealers or customers on-site and participate in after-hours support as required.
Inspection & Testing Support
- Interpret technical documents, work orders, or blueprints to guide your inspections.
- Measure, test, and evaluate components or finished products for accuracy and functionality.
- Order testing to confirm the source of malfunctions and report findings to the team.
- Communicate inspection outcomes to vendors or internal teams and recommend corrective actions.
Parts Support & Sales
- Collaborate with the Parts Sales team to recommend and fulfill customer parts requests.
- Help customers and dealers identify the right parts using catalogs, databases, and technical specs.
- Provide accurate pricing, availability, lead times, and delivery options.
- Process transactions and handle special orders, back orders, returns, and warranty claims.
- Stay informed on promotions, new products, and industry trends to better serve our customers.
- Support internal departments with parts requests and program development.
What You Bring to the Table
- A strong customer-first attitude with excellent interpersonal skills
- Engineering Technologist certification or 2–3 years of relevant hands-on experience
- Solid understanding of mechanical systems, maintenance, and repair
- Persuasive and confident with strong product knowledge and sales skills
- Proficiency in Microsoft Office and experience with ERP/MRP systems
- Strong command of the English language both verbally and written is mandatory. This includes the ability to understand and convey technical, procedural, and safety-related information without ambiguity as miscommunication in this role may result in safety or service issues.
- High school diploma or GED required
- Bonus points for bilingual skills or previous warranty/claims experience
Ready to Make an Impact?
If you're ready to join a collaborative, fast-moving team where your technical know-how and customer savvy will truly shine, this is the role for you!
About Supreme International
Supreme International Limited is a vertical feed mixer manufacturer based in Wetaskiwin, Alberta. Supreme serves customers in the Middle East, Japan, Australia, New Zealand, Germany, United Kingdom, Puerto Rico, Dominican Republic, Russia, Mexico, Indonesia, Costa Rica, Hungary and all across the USA and Canada. Supreme has become the benchmark for quality throughout the world and the name Supreme has become synonymous with the words PERFORMANCE and RELIABILITY.