Job Profile:

The Manager, Application Services will lead and be responsible for the overall build of modules. The role is one that bridges technology, clinical workflows and practice in the build and deployment of the relevant modules within the system for all end users across the organizations. The role requires excellent knowledge of technology and the interface to clinical practice to optimize patient care, ensuring that the system is clinically relevant and usable. The manager will work with the relevant leadership groups to facilitate change management and adoption of the system.

The role sits within the governance structure and has a mandate to develop, provide and maintain the clinical system to meet the clinical and non-clinical needs to effectively and efficiently use the Epic in patient care.

The Manager, Application Services will lead and promote the integration of information technologies, clinical workflow and clinical change initiatives that automate and/or enhance evidence-based clinical practices, access to patient/client information an Electronic Patient Record (EPR) systems and other clinical applications in collaboration with clinical leaders, IT, and program managers and directors, physicians and staff.

The manager is responsible for planning, managing and directing the operations of the team including providing leadership for strategic planning, project execution and completion, change management, operational support.

Main Responsibilities:

Operational Leadership

• Provides leadership to ensure that the EPR and its different applications support clinical practice, as well as safe and effective patient care;
• Plans and manages the build and deployment of EPR applications and ensures the goals of the project, the practices and workflows of the various clinical areas are congruent;
• Utilizes an innovative, creative and forward-thinking approach to ensure strong leadership for the department when participating in relevant strategic planning, innovation and other related initiatives with an informatics, information management and clinical practice focus

Clinical Engagement & Change Management

• Works collaboratively with EPR leadership to facilitate education and change management strategies to introduce new technology enabled practices and workflows. Collaborates with clinical system educators to develop, coordinate, and implement education program/tools, to enable learning about the use and functionality of the clinical system by all Clinicians across all Hospital sites;
• Manages the adoption and standardization of clinical systems through workflow/process analysis, quality outcomes, and providing support in accordance with organizational strategic goals;
• Collaborates with leaders to ensure that the clinical systems promote inter-operability of clinical information while maintaining patient safety and confidentiality.

Clinical Transformation

• Facilitates and engages in transformation management activities throughout the organization as it relates to system changes, upgrades and new installations of clinical applications, including the development of new/updated clinical workflows and clinical practice recommendations;
• Lead the decision making process of future state processes/workflows through working groups, committees, demonstrations and the development of briefing notes as required.

Human Resources

• Maintains responsibility for developing and executing human resources strategies for attracting, hiring, managing, developing and motivating union and non-staff;
• Provides direction/leadership for the team as a coach and mentor; defines accountabilities while directing and supporting the achievement of performance goals, within functional area of responsibility;
• Conducts performance reviews of direct reports on an annual basis and/or as required to ensure excellence in the provision of work activities; takes appropriate corrective action, where appropriate, up to and including termination, as required to meet identified departmental needs.

Financial Management

• Establish, organize and implement strategies within the portfolio and is responsible for the operations of its departments as well as the effective use of its resources (budget, staffing, etc);

• Ensures financial and planning processes are appropriately linked to projects, service delivery and other visible department outputs which provide value to clients,

  while identifying opportunities for cost savings and revenue generation

  ;

• Maintains full responsibility for planning, monitoring, managing and allocating departmental budget

  to meet departmental goals.

Qualifications:

• Undergraduate Degree in a health care profession, IT, Business, Health Informatics or related field required. Master’s Degree in Clinical/Health Informatics, Health Administration, e-Health preferred (or working towards).
• Five or more years related experience, implementing clinical information systems and managing teams in a health care or similarly complex environment.
• Membership as a Project Management Professional preferred.
• Ability to gain and build commitment towards new ways of doing things.
• Ability to facilitate the achievement of milestones/deadlines as detailed in project plans.
• Well spoken, well respected, with ability to exert influence. Must have strong communications skills, both oral and written.
• Experience in leading large scale, complex change processes, preferably with a health technology focus.
• Experience with managing process redesign related to major clinical systems implementations and delivering clinical change.
• Demonstrated ability to engage multiple stakeholders and deliver results.
• Formal training and experience in quality improvement and people change management principles and methodologies.
• Solid understanding of quality and workflow process improvement methodologies and lean principles.
• Solid understandings of CI process, implementation approaches, change management strategy.
• Ability to define the strategic requirements and plan that will ensure process re-engineering is quality based and fully facilitates clinician engagement and adoption.
• Ability to translate communication and facilitate common understanding across clinicians and information systems/technology professionals.
• Ability to articulate and implement a vision of seamless patient information collection and documentation.
• Strong political, relationship management, verbal and written communication, and execution skills.
• Analytical skills tempered with realism and a “can do” attitude.
• Ability to work under pressure to meet project deadlines.

Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.

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