Manager, PCVRS Claims

Status: Permanent Full time
Location: North York, ON. Hybrid 4 days/week on-site.
Department: Finance
Reports To: Director, Finance & Admin Field Support

Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5000 highly trained clinicians, medical experts and team members in over 300 locations, coast-to-coast, and continues to grow both organically as well as through acquisitions.

Role Overview
The PCVRS Claims Manager leads the Invoicing and Collections team for the PCVRS partnership with WCG, ensuring quality assurance of revenue postings and timely invoice generation in alignment with internal and external funder requirements. This role demands strong attention to detail, time management, and the ability to work independently, while also fostering positive stakeholder relationships. Key responsibilities include resolving billing issues, minimizing accounts receivable delays, and providing strategic leadership to enhance the claims management process, all with a focus on operational excellence and stakeholder satisfaction.

Key Responsibilities

• Lead the quality assurance, invoicing and accounts receivable cycle for PCVRS, ensuring accuracy, compliance, and timely submissions.
• Manage credit, collections, and reconciliation processes to reduce delinquencies.
• Build, mentor, and support a high-performing claims team while overseeing administrative functions.
• Develop and deliver weekly performance and efficiency reports to drive continuous improvement.
• Investigate and resolve account issues, maintain accurate records, and provide regular updates on invoicing and collections status.

Qualifications:

• Post-secondary education required; additional certifications in finance or business are an asset.
• Minimum 5 years of experience in Accounts Receivable or a related financial function.
• 3+ years of leadership experience, with a proven ability to manage and develop high-performing teams.
• Strong organizational skills with the ability to prioritize tasks and work independently in a fast-paced environment.
• Exceptional communication and interpersonal skills, with a collaborative and solution-focused mindset.
• Analytical thinker with experience managing multiple internal and external stakeholders.
• Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.
• Demonstrated ability to set clear goals, monitor performance, and foster team engagement and motivation.

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca