Top Benefits
About the role
Freightcom is comprised of an amazing team of individuals of diverse backgrounds, experiences and perspectives. We praise new ideas, new methods of doing things and learning what works and what doesn’t. We promote thinking outside the box to solve problems and often look at how we can simplify or automate any process we do, freeing up valuable time of any team members and making tasks easier to complete! Our organization has a business casual environment and focuses on teamwork, associate development, training and continuous improvement.
Position Overview:
We are seeking a proactive and experienced Customer Service Manager to lead our customer support team and enhance the overall client experience. This role is critical in ensuring timely resolution of service issues, improving internal processes, and acting as a liaison between customers, carriers, and internal teams. The ideal candidate has a strong background in logistics and freight, excellent leadership skills, and a passion for delivering exceptional service.
Key Responsibilities:
- Lead, coach, and manage a team of customer service representatives to ensure high performance and customer satisfaction.
- Oversee the day-to-day operations of the customer service department, ensuring timely and effective communication with clients.
- Handle escalated service issues and collaborate with customers, carriers and account managers to resolve complex logistics challenges.
- Develop and implement customer service policies, processes, and training to improve efficiency and consistency.
- Monitor key performance indicators (KPIs) to assess service levels and drive continuous improvement.
- Maintain strong relationships with carrier partners and stay current on service trends, issues, and best practices in the logistics industry.
- Identify areas for service enhancement and contribute to customer retention and growth strategies.
Qualifications:
- 4+ years of experience in customer service, with at least 3 years in a leadership role—preferably in the freight, logistics, or transportation industry.
- Strong knowledge of LTL and parcel operations.
- Proven ability to manage and motivate teams in a fast-paced, high-pressure environment.
- Excellent communication, conflict resolution, and problem-solving skills.
- Ability to work collaboratively across departments and with external partners.
Job Type: Full-time
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Vision care
Schedule:
- Monday to Friday
Work Location: In person
About Freightcom
Freightcom is an all-inclusive web based system that is built to automate your shipping process. We utilize strong relationships with over 30 nationally recognized LTL and Courier carriers to help you grow your business; all which are backed by our different service and support levels. Our online platform allows customers to get rates and book freight instantly without having to contact numerous carriers. We offer our customers an easy to use system that will help you maximize time and cut costs, saving on average 20-30% off your annual shipping expenses. Our objective was to provide a “one-stop-shop” website that allows our customers to quote, ship, and track all in one platform.
Freightcom has grown exponentially over the years. Initially we were focused on the implementation of our technology and rating structures with our carriers. Since then, we provide our customers with extremely aggressive rates and a Tier 1 system that is being updated in real time. Our team consist of fresh faces and industry vets. We pride ourselves with our focus on customer service and back office support for agents, station and customers.
Top Benefits
About the role
Freightcom is comprised of an amazing team of individuals of diverse backgrounds, experiences and perspectives. We praise new ideas, new methods of doing things and learning what works and what doesn’t. We promote thinking outside the box to solve problems and often look at how we can simplify or automate any process we do, freeing up valuable time of any team members and making tasks easier to complete! Our organization has a business casual environment and focuses on teamwork, associate development, training and continuous improvement.
Position Overview:
We are seeking a proactive and experienced Customer Service Manager to lead our customer support team and enhance the overall client experience. This role is critical in ensuring timely resolution of service issues, improving internal processes, and acting as a liaison between customers, carriers, and internal teams. The ideal candidate has a strong background in logistics and freight, excellent leadership skills, and a passion for delivering exceptional service.
Key Responsibilities:
- Lead, coach, and manage a team of customer service representatives to ensure high performance and customer satisfaction.
- Oversee the day-to-day operations of the customer service department, ensuring timely and effective communication with clients.
- Handle escalated service issues and collaborate with customers, carriers and account managers to resolve complex logistics challenges.
- Develop and implement customer service policies, processes, and training to improve efficiency and consistency.
- Monitor key performance indicators (KPIs) to assess service levels and drive continuous improvement.
- Maintain strong relationships with carrier partners and stay current on service trends, issues, and best practices in the logistics industry.
- Identify areas for service enhancement and contribute to customer retention and growth strategies.
Qualifications:
- 4+ years of experience in customer service, with at least 3 years in a leadership role—preferably in the freight, logistics, or transportation industry.
- Strong knowledge of LTL and parcel operations.
- Proven ability to manage and motivate teams in a fast-paced, high-pressure environment.
- Excellent communication, conflict resolution, and problem-solving skills.
- Ability to work collaboratively across departments and with external partners.
Job Type: Full-time
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Vision care
Schedule:
- Monday to Friday
Work Location: In person
About Freightcom
Freightcom is an all-inclusive web based system that is built to automate your shipping process. We utilize strong relationships with over 30 nationally recognized LTL and Courier carriers to help you grow your business; all which are backed by our different service and support levels. Our online platform allows customers to get rates and book freight instantly without having to contact numerous carriers. We offer our customers an easy to use system that will help you maximize time and cut costs, saving on average 20-30% off your annual shipping expenses. Our objective was to provide a “one-stop-shop” website that allows our customers to quote, ship, and track all in one platform.
Freightcom has grown exponentially over the years. Initially we were focused on the implementation of our technology and rating structures with our carriers. Since then, we provide our customers with extremely aggressive rates and a Tier 1 system that is being updated in real time. Our team consist of fresh faces and industry vets. We pride ourselves with our focus on customer service and back office support for agents, station and customers.