Who We Are

Habitat for Humanity Greater Ottawa is a registered Canadian charitable organization that brings communities together to help families build strength, stability, and self-reliance through affordable homeownership. We are a land developer, a home builder, a fundraiser, and a mortgage holder. Since 1993, Habitat Greater Ottawa has empowered families and communities in Ottawa and surrounding areas through building safe and affordable homes that provide a solid foundation for local families.

In support of our homebuilding operations, Habitat Greater Ottawa operates a retail home improvement store called Habitat ReStore, which sells donated home furnishings, appliances, and renovation materials, with all proceeds helping us build more homes for local families.

The Habitat Greater Ottawa team is growing! If you’re passionate about building stronger communities and working in a collaborative, engaging, and rewarding environment, please apply today.

The Role

This position offers an exceptional opportunity to develop professionally and contribute meaningfully to an organization with a recognizable, trusted brand and solid reputation. The Director of Social Enterprise Operations and Development works closely with the CEO to scale the organization and increase the number of families served per year and is a dynamic and highly motivated member of Habitat Greater Ottawa's leadership team.

As part of a growing, supportive, and extremely collaborative team, the Director of Social Enterprise Operations and Development will believe in Habitat Greater Ottawa’s vision of a world where everyone has a decent place to call home and be able to inspire others to successfully pursue our mission and expand our programs.

Reporting to the CEO, the Director of Social Enterprise Operations and Development is responsible for driving revenue growth, optimizing profitability, developing key external partnerships, and enhancing the ReStore and Habitat Greater Ottawa brand within the community. The Director will establish the strategic vision for the current ReStores and work to develop other social enterprises, revenue streams, implement data-driven decision-making processes, and build a sustainable procurement network while ensuring operational teams continue to deliver excellence in execution.

Key Responsibilities

1. Strategic Leadership

• Develop and implement a strategic plan for ReStore operations that aligns with Habitat Greater Ottawa's mission and financial objectives.
• Identify new market opportunities, revenue streams, and innovative business models to increase ReStores' contribution to Habitat Greater Ottawa's mission.
• Establish strategic metrics and KPIs to measure ReStore performance, with regular reporting to the CEO.
• Lead planning and financial forecasting for all ReStore locations.
• Identify new market opportunities, revenue streams, and innovative business models for future social enterprises
• Serve as a key member of the leadership team, contributing to organization-wide strategic initiatives.
• Identify and develop strategies to mitigate business risks and capitalize on emerging opportunities.

2. External Relations & Procurement Partnerships

• Develop a comprehensive procurement strategy to ensure consistent, quality inventory across all stores.
• Cultivate and oversee the overall efficiency of the donations department to maximize the value of goods received and drive growth.
• Build and maintain strategic community partnerships that enhance ReStore visibility and reputation.
• Represent ReStores at community events, business forums, and industry conferences.
• Collaborate with the Senior Manager, Communications & Marketing to develop compelling brand positioning and marketing strategies.
• Establish relationships with construction companies, manufacturers, retailers, and other potential gift in kind donors to create sustainable donation channels.
• Design and oversee implementation of innovative donor recognition programs to strengthen partner relationships.
• Research and apply for social enterprise, circular economy and employment grants

3. Business Analytics & Performance Optimization

• Implement data-driven decision-making frameworks to optimize inventory management, pricing strategies, and store layouts.
• Analyze market trends, sales metrics, and customer behaviors to identify opportunities for growth and improvement
• Develop benchmarking systems to evaluate ReStore performance against industry standards and best practices.
• Lead quarterly store reviews to evaluate performance against targets and adjust strategies accordingly.
• Oversee the implementation of retail analytics tools to enhance decision-making capabilities.
• Create dashboards to track ReStore performance.

4. Team & Operational Leadership

• Provide vision and direction to the ReStore management team, emphasizing strategic priorities.
• Establish a high-performance culture focused on innovation, customer experience, and mission alignment.
• Develop succession plans and professional development opportunities for key ReStore staff.
• Ensure operational policies and procedures support strategic objectives.
• Collaborate with the Community Engagement Coordinator to develop innovative volunteer engagement strategies.
• Oversee the integration of technology solutions to enhance operational efficiency.
• Provide overall guidance and direction to the Warehouse & ReStore Manager, ReStore Managers, Product Specialist, Procurement and Ecommerce Coordinator.
• Ensure the overall health and safety of all staff and volunteers.
• Oversight of all hiring, staff performance, employee relations, terminations and strategic staffing requirements for the ReStores; working with ReStore managers to ensure stores are properly staffed and ensuring employees have a positive experience.
• Interface with Gift in Kind donors to drive product acquisition stream.
• Develop proposals for potential partnerships with Gift in Kind donors or other stakeholders.
• Oversight of appropriate ReStore Gift in Kind donor recognition.
• Ensure that tools and processes for effective staff performance appraisal are in place and working effectively.

Knowledge and Skills Required

The Director of Social Enterprise Operations and Development is a mission-focused, seasoned, strategic, and process-minded leader with experience scaling an organization, leading staff, and developing a performance culture among a group of diverse individuals. They are a leader who can help others deliver measurable results that make Habitat Greater Ottawa’s vision a reality. Importantly, the successful Director of Social Enterprise Operations and Development will have the skills, sensitivity, and personal confidence to tap into the power that each member of the team brings to this mission. The following competencies are required:

• Post-secondary education in Business, Finance or other related degree or an equivalent combination of education and experience;
• A minimum 5+ years of retail or social enterprise management experience;
• Highly developed people management skills;
• Experience with retail analytics platforms and performance optimization;
• Proven track record of developing and maintaining high-value external partnerships;
• Strong analytical skills with experience implementing data-driven decision-making processes;
• Knowledge/understanding of industry standards and regulations including retail, CRA rules pertaining to charities and warehousing/logistics;
• Demonstrated business and financial acumen and a good understanding of accounting and budgeting;
• Ability to organize and manage a diverse range of assignments and projects with high efficiency, and attention to detail and analytical skills;
• Excellent communications skills, both oral and written in English;
• Excellent networking skills and able to build relationships internal and external to the organization;
• Strong interpersonal skills with the ability to work as part of a team or independently with minimum supervision;
• Excellent skills in Microsoft Office Suite products: Excel, Word, Outlook, PowerPoint, SharePoint and POS;
• French language proficiency would be an asset; and
• Ability to maintain a flexible schedule, including some evenings and weekends, and access to vehicle.

Working Conditions

• The successful candidate is expected to work/live in Ottawa and/or the surrounding area.
• Due to the nature of this role, the incumbent must be available to work onsite daily at 3 Iber Road. Parking is available at no cost. Due to the nature of the organization, it can be expected at times to travel to the office, ReStores, and our build site.

The starting salary band for this role is between $88,000 and $105,000 per annum based on experience. Habitat Greater Ottawa also offers a comprehensive health benefits plan, vacation and flexible personal days.

To Apply

If this opportunity intrigues you and relates to your experience, then we want to hear from you. Please take the time to tell us about yourself in a unique cover letter – we want to hear your story – your background, your accomplishments, and why this role is a good fit for you and your career at this time. Please submit a cover letter and resume to admin@habitatgo.ca by July 18th, 2025.

You must be legally allowed to work in Canada to be eligible for this position. Please note that not all applications will be acknowledged. Only those selected for an interview will be contacted directly.

Habitat for Humanity Greater Ottawa endeavours to create a work environment where we capitalize on the diversity of ideas, experiences, skills and talents of our employees, thereby making us better able to serve our many diverse communities. We will provide equal opportunities for all employees and applicants for employment for meeting bona fide occupational qualifications, regardless of race, colour ancestry, creed, place of origin, ethnic origin, citizenship, sex (including pregnancy, gender identity), sex (including pregnancy, gender identity), sexual orientation, age, marital status, family status, disability, receipt of Public Assistance, or any other legally recognized protected basis prohibited by applicable law.

Please contact us in confidence and provide notice in advance if you require accommodations at any stage of the recruitment process. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.

Job Type: Full-time

Pay: $88,000.00-$105,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• Mileage reimbursement
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Work from home

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Stittsville, ON K2S 1E6: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Stittsville, ON K2S 1E6

Application deadline: 2025-07-18