Position Title: Clinical Supervisor

Position Status: Full Time

Rate of Pay: $49.66 - $57.09

Posting No.: 25-142

Posting Date: June 30, 2025

Deadline to Apply: July 7, 2025

About the Position
Norfolk General Hospital is seeking a full-time Clinical Supervisor. The Clinical Supervisor plays a critical

leadership role at Norfolk General Hospital, ensuring the delivery of safe, timely, and high-quality patient care.

This position oversees daily clinical operations, supervises a multidisciplinary team, and optimizes patient

flow—particularly managing the transition of admitted patients from the ED to inpatient units. The ideal

candidate would be able to foster a culture of clinical excellence, teamwork and patient-centered care.

Requirements:

• Current registration in good standing with the College of Nurses of Ontario required.

• Bachelor of Science in Nursing (BScN); Masters preferred

• Current certifications: Required

• Basic Life Support (BLS)

• Advanced Cardiac Life Support (ACLS) preferred

• Pediatric Advanced Life Support (PALS) preferred

• Current member of the RNAO and BPSO Champion Certification preferred

• Minimum 5 years of recent acute care experience exposure to both ED and inpatient settings is

preferred.

• Clinical Expertise: In-depth knowledge of emergency care practices, medical technologies, and

standards of care.

• Knowledge of quality improvement initiatives, patient flow and system navigation across hospital and

community settings and pay for performance program with Ontario Health.

• Leadership: Proven ability to inspire, mentor, and guide teams; skilled in setting clear goals and

providing constructive feedback.

• Patient-Centered Focus: Committed to enhancing patient experience and outcomes through

collaborative, evidence-based care.

• Interpersonal Skills: Effective communication and relationship-building abilities

• Problem Solving: Analytical thinker with a proactive approach to identifying and addressing challenges.

• Continuous Learning: Demonstrated commitment to staying current with healthcare advances and

integrating new knowledge into practice.

Duties and responsibilities

• Provide frontline leadership support across ED ensuring alignment with NGH standards and policies.

• Act as a point of contact for staff requiring real-time decision support, coaching, or escalation of clinical

or operational concerns.

• Support optimal staffing by working with the clinical practice leaders/charge nurses to coordinate staff

redeployment, breaks, and resource allocation.

• Work closely with Clinical Practice Leaders, Charge Nurses, Physicians, and IPAC to ensure patients

receive timely assessments, and diagnostics, treatment.

• Lead by example to maintain a safe, supportive, and collaborative work environment that encourages

growth and high performance.

• Collaborate with Bed Allocation, Charge Nurses, Admission/Discharge teams and Housekeeping to

ensure timely movement of patients between the ED, inpatient units, and discharge destinations.

Supporting key QIP metrics for the ED and Flow.

• Monitor patient acuity and bed capacity in real time, making proactive adjustments to staffing,

workflows, and priorities to maintain safety and service quality.

• Implement strategies to minimize delays, improve patient experiences, and reduce ED overcrowding,

which positively impacts patient outcomes, staff workload, and departmental efficiency.

• Ensure compliance with Ontario Health P4R metrics, driving continuous improvement in patient

throughput and system performance.

• Anticipate and respond to surges in volume, prolonged admissions, or discharge delays.

• Play a key role in advancing ED leading practices and Pay for Performance deliverables in

collaboration with the Director of the ED and Patient Flow.

• Promote adherence to evidence-informed practice, including RNAO Best Practice Guidelines and

Accreditation Canada standards.

• Participate in unit-based audits, data collection, and improvement initiatives aligned with strategic

priorities

• Champion continuous quality improvement initiatives, using data to identify gaps and implement

evidence-based improvements.

• Maintain clear, effective communication with clinical staff, patients, families, and hospital leadership,

ensuring transparency around care plans, patient flow, and departmental goals.

• Serve as a communication bridge between frontline teams and management, ensuring timely and

accurate information sharing.

• Participate in departmental meetings, committees, and projects focused on enhancing patient safety.

• Work with leadership to assess, recommend, and implement changes to systems and processes that

improve the overall enhancement of patient flow and Emergency Department efficiently.

• Support staff in managing difficult situations and foster open dialogue to address concerns

constructively.

• Assist in gathering and interpreting flow or quality-related data to inform decisions

• Support documentation related to incident reporting and quality metrics.

• Promote the use of standardized tools and reporting systems to support data integrity.

Hours of Work: Monday – Friday days

About Us

Located in Simcoe, Ontario, Norfolk General Hospital provides exceptional healthcare to a municipality of

approximately 69,000 people. Our area of focus provides a continuum of service throughout the life span of

the people we serve including Emergency, Critical Care, Obstetrics, Medicine, Surgery, and Complex

Continuing Care. Employing approximately 550 highly skilled and dedicated employees, Norfolk General

Hospital continues to be a full service 106-bed hospital with round the clock on-call coverage of Specialists in

Surgery, Anesthesia, Internal Medicine, and Obstetrics, as well as on-site 24 hour per day medical coverage.

Interested applicants must submit a current cover letter and resume to the Human Resources Department by

e-mailing nghhr@ngh.on.ca referring to posting number above by 1600 hours on July 7, 2025.

In order to ensure equal opportunities during the recruitment and selection process, Norfolk General Hospital

and Norfolk Hospital Nursing Home provides accommodations for applicants with disabilities, upon request.

Norfolk General Hospital and Norfolk Hospital Nursing Home thanks all applicants for their interest. Please

note that only those applicants selected for an interview will be contacted.