JOB DESCRIPTION: SENIOR OTA ON BOARD QUALITY ENGINEER

Experienced OTA Triage and Quality Engineer supporting post launch Model E Products. Engage with cross functional Global teams to resolve OTA Quality issues in the form of warranty, customer feedback or post launch. Must be committed to fostering a solid one team approach, while having fun and creating high value for our customers!

• Lead initial triage for all Post Launch quality OTA issues using a wide variety of tools and provide development teams with proper root causes.

• CAN, Cloud Logs, In Vehicle Logs

• Capture logs from Management Lease Vehicles or Early Access Program members to help root cause issues.

• Work on bench or vehicle setups to replicate issues and gather more logs when necessary.

• Analyze OTA Quality Key Performance Indicator (KPI) metrics for designated Power Ups.

• Drive OTA JIRA Quality issues to resolution utilizing best engineering and quality practices such as: 5Ds, Fishbones, IS/ISNOT, 8D, R/1000 projections and Warranty Analysis tools.

• Create weekly JIRA Reports for responsible OTA items for Quality Issue Report to Executive Management weekly review.

• Leverage connected vehicle backend data to provide FOTA or MMOTA on board issue projections on R/1000, CPU (Cost Per Unit), warranty impact analysis and overall quality projections.

• Assist in Go-No-Go Production and Pilot OTA launch decisions. Maintain tracking sheet for feature content vs deployment schedule.

• Present Quality perspective for critical on-board OTA issues utilizing analytical data and benchmarks to Executive Management on critical on-board OTA issues.

Key Job Deliverables:

• Maintain Leading and Traditional KPIs
• Establish/Track actions to achieve Best In Class (BIC) metrics
• Speak to all issues assigned
• Pro-actively address early rising customer facing issues by interacting real time data (using Operational Analytics dashboards and/or querying Cloud data) as well as customer communication channels (CRC, App Stores, etc.)
• A passion for trouble shooting and thirst for gaining a deeper understanding of multiple technologies across a complex ecosystem
• Keep a clear communication channel on daily work/activities with Direct Supervisor/Peers, while maintaining resilience to balance among daily/weekly new demands

Minimum Requirements:

• The minimum requirements we seek:
• Bachelor’s degree in engineering, Data Science or related scientific field
• 3+ years of experience in handling Connected Vehicle related Quality concerns
• 3+ years in triaging with CAN and Clod tools
• 2+ years - Understand and apply failure mode avoidance methods including linkage such as Quality History, Interface Analysis, DFMEA, and Design Verification Plan.
• 1+ year of experience with querying and utilizing large datasets to prove/disprove theories/investigations.
• 1+ years of working experience with:
• Connected Vehicle cloud-based systems
• Smart phone Apps
• Wireless devices and networks
• Telematics
• Bluetooth and Wi-Fi connectivity

Location:

Ottawa - 1, Ottawa/Toronto - 1, Detroit -1