Top Benefits
About the role
Delta Hotels by Marriott Calgary South is looking for energetic, customer focused and dynamic people to join our Banquet team.
Job description
About Delta Hotels:
Founded in 1962 in Richmond, British Columbia, Delta Hotels grew from a single 62-room motor inn to become Canada’s leading first-class hotel management company. In 2015, Delta Hotels and Resorts was acquired by Marriott Hotels resulting in the brand becoming a part of a leading worldwide hotel chain with 30 brands and over 8,500+ hotels around the world. As a host with Marriott Hotels, we promise to deliver premium choices, sophisticated style and a strong team who share a passion for authentic hospitality to provide a truly memorable guest experience.
Are you looking for your next big challenge with an amazing organization?
If you are looking for an opportunity to advance your skills while contributing to an exciting and captivating workplace than this is the perfect fit for you. The Club Floor Lounge is the exclusive sanctuary of the hotel’s most loyal guests. The Club Floor Lounge Attendant has dual responsibilities to ensure these guests’ dining experience and service needs are met at this exclusive level.
Duties and Essential Job Functions
- Acts as a host to our guests by searching out opportunities to wow them, driving customer loyalty by building emotional, individualized connections with customers and anticipating needs
- Is courteous, friendly, professional and helpful to guests
- Interprets guest needs and provides exceptional service
- Resolves any guest issues and follows up with guests on their overall satisfaction with the hotel
- Provides assistance with computer usage including but not limited to preparing and printing travel documents for guests when required and resolving IT related issues with the IT provider
- Uses strong knowledge of the local area to help guests enjoy their stay.
- Is aware of daily events, and their location, taking place in the hotel
- Is an expert on the local area and makes recommendations
- Responsible for ensuring the guest’s dining experience is executed on both accurately and efficiently
- Maintains accurate documentation regarding guest eligibility for Club Floor Lounge services
- Responsible for the set-up, maintenance and tear down of lounge buffet
- Ensures the room and presentation of the food and beverage items are aesthetically pleasing working with the kitchen teams to ensure high quality food and beverage is served in a timely and efficient manner
- Executes drink recipes accurately, with consistency and timeliness
- Places IRD orders on behalf of guests looking for food that is charged to the guest account
- Maintains exemplary product and systems knowledge
- Adherence to AGLC regulations and ProServe best practices
- Adheres to all standard operating procedures and policies
- Ensures that all processes are adhered to including all checklist duties
- Ensures equipment is cleaned to warranty specifications on a daily basis (i.e. espresso machine)
- Follows EcoSure compliance with regards to refrigeration temperature logs, utilizing sanitizer for cleaning purposes and labeling and dating all food product in storage or refrigeration
- Knows and adheres to all health and safety, accident prevention and emergency procedures for all the areas of the lounge and hotel
Knowledge and Skills Required
- High School Diploma
- Hospitality experience a definite asset
- Strong customer service skills
- Strong computer skills
- Experience with Opera PMS an asset
- ProServe certification and knowledge of AGLC rules
- Basic bartending and wine knowledge
- Minimum 2 years in a similar customer service environment
- First aid and CPR qualifications are beneficial
- Must be able to lift at least 30 lbs.
- Must be able to stand/walk for extended periods of time
Behaviours Required
- Exceptional guest service talent
- Friendly and enthusiastic
- Strong communication and organizational skills
- Perceptive; able to read customers’ needs
- Demonstrates exceptional time management and multi-tasking abilities
- Takes ownership of duties, shows initiative and is proactive
- Ability to work independently
- Has effective problem-solving skills
Job Type: Part-time
Benefits:
- Company events
- Discounted or free food
- Flexible schedule
- On-site gym
- On-site parking
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed
Work Location: In person
About Marriott International
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories.
Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate.
Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/
Top Benefits
About the role
Delta Hotels by Marriott Calgary South is looking for energetic, customer focused and dynamic people to join our Banquet team.
Job description
About Delta Hotels:
Founded in 1962 in Richmond, British Columbia, Delta Hotels grew from a single 62-room motor inn to become Canada’s leading first-class hotel management company. In 2015, Delta Hotels and Resorts was acquired by Marriott Hotels resulting in the brand becoming a part of a leading worldwide hotel chain with 30 brands and over 8,500+ hotels around the world. As a host with Marriott Hotels, we promise to deliver premium choices, sophisticated style and a strong team who share a passion for authentic hospitality to provide a truly memorable guest experience.
Are you looking for your next big challenge with an amazing organization?
If you are looking for an opportunity to advance your skills while contributing to an exciting and captivating workplace than this is the perfect fit for you. The Club Floor Lounge is the exclusive sanctuary of the hotel’s most loyal guests. The Club Floor Lounge Attendant has dual responsibilities to ensure these guests’ dining experience and service needs are met at this exclusive level.
Duties and Essential Job Functions
- Acts as a host to our guests by searching out opportunities to wow them, driving customer loyalty by building emotional, individualized connections with customers and anticipating needs
- Is courteous, friendly, professional and helpful to guests
- Interprets guest needs and provides exceptional service
- Resolves any guest issues and follows up with guests on their overall satisfaction with the hotel
- Provides assistance with computer usage including but not limited to preparing and printing travel documents for guests when required and resolving IT related issues with the IT provider
- Uses strong knowledge of the local area to help guests enjoy their stay.
- Is aware of daily events, and their location, taking place in the hotel
- Is an expert on the local area and makes recommendations
- Responsible for ensuring the guest’s dining experience is executed on both accurately and efficiently
- Maintains accurate documentation regarding guest eligibility for Club Floor Lounge services
- Responsible for the set-up, maintenance and tear down of lounge buffet
- Ensures the room and presentation of the food and beverage items are aesthetically pleasing working with the kitchen teams to ensure high quality food and beverage is served in a timely and efficient manner
- Executes drink recipes accurately, with consistency and timeliness
- Places IRD orders on behalf of guests looking for food that is charged to the guest account
- Maintains exemplary product and systems knowledge
- Adherence to AGLC regulations and ProServe best practices
- Adheres to all standard operating procedures and policies
- Ensures that all processes are adhered to including all checklist duties
- Ensures equipment is cleaned to warranty specifications on a daily basis (i.e. espresso machine)
- Follows EcoSure compliance with regards to refrigeration temperature logs, utilizing sanitizer for cleaning purposes and labeling and dating all food product in storage or refrigeration
- Knows and adheres to all health and safety, accident prevention and emergency procedures for all the areas of the lounge and hotel
Knowledge and Skills Required
- High School Diploma
- Hospitality experience a definite asset
- Strong customer service skills
- Strong computer skills
- Experience with Opera PMS an asset
- ProServe certification and knowledge of AGLC rules
- Basic bartending and wine knowledge
- Minimum 2 years in a similar customer service environment
- First aid and CPR qualifications are beneficial
- Must be able to lift at least 30 lbs.
- Must be able to stand/walk for extended periods of time
Behaviours Required
- Exceptional guest service talent
- Friendly and enthusiastic
- Strong communication and organizational skills
- Perceptive; able to read customers’ needs
- Demonstrates exceptional time management and multi-tasking abilities
- Takes ownership of duties, shows initiative and is proactive
- Ability to work independently
- Has effective problem-solving skills
Job Type: Part-time
Benefits:
- Company events
- Discounted or free food
- Flexible schedule
- On-site gym
- On-site parking
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed
Work Location: In person
About Marriott International
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories.
Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate.
Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/