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Full-Time Customer Support Agent

Revitalize9 days ago
Quispamsis, NB
$45,000 - $58,000/year
Mid Level
Full-time

About the role

Revitalize, Inc. is a sales firm in the St. John area that is dedicated to delivering innovative solutions to the clients we serve. We are a proud partner and Authorized Representative of Rogers Telecommunications. As we continue to grow, we are looking for a motivated individual to join our sales team as a full-time Customer Support Agent. The Customer Support Agent position is a great opportunity for someone who wants to kickstart their career in sales while also having opportunities for professional progress and development in a supportive team environment.

As a part of our team as a Customer Support Agent, you will be responsible for managing new and existing client accounts face to face, maximizing sales opportunities, and creating long-lasting relationships with both Rogers and local customers in the region. You will directly contribute to the growth of our business! If working in a supportive team environment while gaining the skills for career advancement sounds like a good fit for you, apply to our Customer Support Agent position today!

Full-Time Customer Support Agent Responsibilities

  • Manage client accounts, track sales transactions and client interactions, and ensure customer satisfaction and that sales goals are being met
  • Engage with new and existing clients, building long-lasting relationships and providing excellent customer service to each client
  • Attend weekly meetings with the sales team and other Customer Support Agents to develop and implement improved sales strategies aimed at increasing sales performance
  • Consistently meet sales goals set for the Customer Support Agent by proactively identifying sales opportunities
  • Lead and mentor other Customer Support Agent team members in improving sales techniques and customer service skills, working towards a future account management role

Full-Time Customer Support Agent Qualifications

  • A high school diploma or equivalent is required
  • 1-2 years of previous experience as a Customer Support Agent, working in sales, customer service, or related field is preferred
  • Strong organization skills and excellent attention to detail
  • Proactive, self-motivated, and able to work both independently and within a team
  • Strong communication and interpersonal skills
  • Ability to consistently meet or exceed sales goals

Job Types: Full-time, Permanent

Pay: $45,000.00-$58,000.01 per year

Flexible language requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Work Location: In person

About Revitalize