In order to ensure your application is received by NAIT for thorough review and consideration, please apply directly through our Careers site at www.nait.ca/careers

Please Note: This is a temporary position ending on or before April 30, 2026, with the possibility of extension.

Please Note: This is a hybrid role with an expectation to be on campus for regular periods of time.

Reporting to the Manager, the Coordinator is responsible for guiding the Prospect and Applicant Relationship team in meeting established objectives by providing supervision, training, and coaching. The PAR team will handle inbound inquiries from all student types as well as conduct targeting outbound outreach with prospects and applicants in order to contact potential students with the goal of increasing applicants and enrollment with NAIT. Major responsibilities of the role include planning and coordinating assignments, performing staff evaluations, hiring and training staff, and operationalizing strategies.

Working with the coordinators and managers of Recruitment and Admissions, as well as the Manager, the Coordinator translates recruitment strategies and enrolment objectives into priorities and targets for the Prospect and Applicant Relationship (PAR) team. They monitor the team's performance and progress towards those set targets, making adjustments to activities and priorities as needed. The coordinator develops and maintains relationships with partners and stakeholders in academic areas and service areas to ensure a seamless experience for prospects and applicants.

This position works in tandem with the other department supervisors/coordinators to jointly oversee the daily operations of the Student Service Center in a high volume, fast paced service environment. The team provides services through phone, chat, email and in-person modalities to ensure the success of prospective and current NAIT students in their academic journey.

Key Responsibilities:

• Translate recruitment strategy and enrolment objectives into activities, priorities, and targets for the specialists.

• Monitors and analyzes different data points to measure efficacy of activities and to inform staff of assignments, priorities, and communications.

• Ensures the work of the PAR team meets service standards and complies with NAIT policies and procedures.

• Handles student escalations when necessary and collaborates with different areas across campus to resolve complex scenarios in alignment with NAIT’s policies and procedures.

• Provides operational support to the PAR team and provides coverage/backfill for the SIS Coordinator during peak periods and/or absences.

• Share insights about the student experience with NAIT processes and communications to help program and service areas improve their processes and communications.

• Coordinates with various academic and service areas to provide a seamless experience and just-in-time support for prospects and applicants.

• Works closely with the Recruitment, Admissions, Marketing & Communications to plan and execute outreach campaigns.

• Collaborates with NAIT HR on interviewing, selecting, and hiring new staff members

• Coordinates the maintenance of all training and reference materials and the on-boarding and training process for all new members.

• Facilitate on-going coaching and performance enhancement conversations with team members and facilitates regular meetings with the team to provide updates, information, and identify and resolve any emerging issues.

• Manages staffing schedule and absence requests to ensure adequate coverage to meet business needs, and reports on the Prospect and Applicant Relationship (PAR) team success metrics, challenges, and priorities.

• Participates in the development and operationalization of the Registrar's Office department plan and NAIT's recruitment strategy.

• Provides leadership or operational insights on relevant projects that affect prospect and application experience.

• Maintains up-to-date knowledge of common and emerging practices in customer conversion and relationship management.

• Continuously reviews and identifies opportunities to improve relevant processes and communications.

Skills & Abilities:

• Sales and conversion knowledge and practices.

• Advanced communication and interpersonal skills.

• Proven ability to build relationships with a wide range of stakeholders.

• Ability to make sound and timely decisions, even in the absence of complete information.

• Strong organizational skills, ability to plan and prioritize work to align with strategic goals.

• Ability to handle conflict effectively.

• Can develop others through coaching, feedback, and stretch assignments.

• Persistent, results-oriented.

• A strong understanding of AUPE collective agreement, FOIP legislation, CASL and Do-Not-Call legislation.

• A strong understanding of NAIT programs, recruitment strategies, admissions practices and processes.

• In-depth understanding of customer relationship management practices and a commitment to leading a team to provide exceptional service.

Qualifications:

• Diploma required.

• 3 to 5 years of experience working in a post-secondary environment is an asset.

• 1 to 3 years of experience in Sales or Recruitment or Admissions or Student Support is required.

• Supervisory or leadership experience is an asset.

• Fluency in additional languages is an asset.

• Customer Relations Management (CRM) system experience would be an asset.

• Equivalencies may be considered.

Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS).

Remuneration: $67,738.32 - $91,093.60 annually, plus a comprehensive benefits package. (Classification – Coordinator II).

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.

Please submit a resume and cover letter to be considered for this opportunity.

About NAIT

We are proud to have been named one of Alberta’s Top Employers for 14 consecutive years. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.

People are what make NAIT great, and we prioritize the employee experience. We offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, we offer paid time off between Christmas and New Year's.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.

NAIT is committed to fostering an environment that supports equity and cultivates inclusion through our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion and Pride at Work Canada. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any accommodations, please connect with us at careers@nait.ca.

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