Mission

The Calgary Board of Education (CBE) is the largest school board in western Canada with over 144,000 students and 16,000 employees. Our mission: Each student, in keeping with their individual abilities and gifts, will complete high school with a foundation of learning necessary to thrive in life, work and continued learning. We pride ourselves in the values we hold. Students come first. Learning is our central purpose. Public education serves the common good. The CBE encourages an inclusive and equitable workplace, which supports our diverse student and employee community. We encourage all applicants to join our dynamic, diverse, and collaborative culture and welcome applications from all qualified individuals.

When you apply to the CBE, you can feel good about serving our future leaders and contributing to student success.

Competition Info

Competition Close Date: Wednesday, August 13, 2025 @ 11:59 PM

Calendar: 12 Month

Salary: Staff Association, Grade G, $35.60 - $45.12 per hour

FTE: 1.0, 35 hours per week

Position Description

Responsibilities

• Assesses family applications regarding CBE’s Extraordinary Circumstances Waiver Program.
  • Ensures that there is sufficient understanding of the family’s situation and provides approval or denial of that waiver.
  • Validates information submitted.
  • Provides family with written rationale for decision.
  • Responds to families queries on the decision in a professional and respectful manner.
• Ensures assessments of applications to the waiver program are completed in accordance with stated guidelines and in an equitable and coherent manner.
• Answers queries from public and staff regarding the waiver program, the application process and the criteria for approval.
• Investigates and responds to complaints regarding waiver program eligibility and service levels.
• Effectively works within CBE system applications for waiver management.
• Maintains accurate documentation.
• Provides data and reports on a regular basis regarding waiver program for system understanding and decision-making.
• Promotes a better understanding between the families and CBE through an in-depth knowledge of the public education system and the processes under which a family can access financial relief for fees.
• Supports the family in understanding available community agency resources and services given extraordinary circumstances families are facing.
• Supports in facilitating conversation between families, schools and staff, when requested, to provide support in articulating an individual family’s circumstance and their need for leniency in financial matters.
• Liaises with internal and external stakeholders to effectively support families.
• Recommends adjustments to the waiver program to support parents more effectively and/or to improve organizational efficiencies.
• Remains current with respect to related Calgary Board of Education policies and procedures.
• Performs other related duties as assigned to meet the purpose and accountabilities of the role.

Qualifications

Education and Experience

• A university degree in a related area such as guidance, counseling or social work.
• A minimum of five years related experience in an educational organization or social aid profession, including work with culturally diverse populations.
• Public sector experience is considered an asset.
• An equivalent combination of directly related post-secondary education and related experience may be considered.

Demonstrated Skills and Competencies

• Must be able to effectively communicate ideas or concepts
• Strong customer service orientation
• The ability to work effectively and productively independently or in an interdisciplinary team
• Must have the ability to mediate problem solving processes involving team members, school personnel, and families
• Requires attention to detail, accuracy, ability to meet timelines and multi-tasking
• Relevant computer skills appropriate to the position, i.e. spreadsheets, word processing, etc
• Above average interpersonal, organizational, verbal and written communication skills
• Personal suitability

Conditions of Employment

Police Information Clearance: Applicants new to the Calgary Board of Education WHO ARE OFFERED EMPLOYMENT must complete and pass a police information clearance before employment is confirmed.

Be Part of Our Success

A career with the CBE offers incredible opportunities, rewards and supports.

What happens next?

We thank all candidates for their interest in this position however only those selected for an interview will be contacted.

Land Acknowledgement

The Calgary Board of Education acknowledges the traditional territories and oral practices of the Treaty 7 Nations, including the Siksikaitsitapi Nations, Tsuut'ina Nation, and the Îyârhe Nakoda Nations. We acknowledge the Métis Nation within Alberta, and all people who make their homes in the Treaty 7 region of southern Alberta. As a learning organization, we are committed to advancing the Truth and Reconciliation Calls to Action focused on Education for ReconciliACTION.