About the role
Role Overview:
With enthusiasm for our brand, you will support the Store Management team to deliver retail excellence, drive strong sales results, and create engaging customer experiences.
Key Job Accountabilities:
- Handle customer questions and concerns efficiently & effectively, sharing feedback with Store Management team as needed
- Problem solve effectively & proactively using available resources and guidance from Store Management team
- Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed
- Communicate effectively and act as a flexible & responsible role model to your team
- Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industry
- Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstration, and bringing our brand to life
- Meet sales & performance targets
- Support training and onboarding of new Customer Consultants
Skills/Competencies:
- Experience in a customer-facing role and a genuine passion for the retail beauty industry
- Ability to communicate & listen effectively
- Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs
- A positive mindset with the willingness to continuously develop yourself and your teammates
- Ability to proactively manage time, multi-task, while working independently with minimal direction
Physical Requirements:
- Must be able to stand and walk for extended periods (up to 8 hours per shift)
- Ability to lift and move products up to 25 lbs.
- Frequent reaching, bending, crouching as required
About The Body Shop
The Body Shop International Limited is the original natural and ethical beauty brand.
Our heritage is an amazing story of firsts.
The first to create Body Butter, the first to use manmade musk in fragrance rather than cruelly-extracted deer musk, the first to transform the beauty industry with fair trade ingredients.
For 40 years The Body Shop showed the world that business could be a force for good, anchored in Anita Roddick’s pioneering approach to doing business.
We exist to make a positive difference to people’s lives. We create superior quality products using the world’s finest natural ingredients to make your skin feel so good.
We have over 3000 stores in 68 countries, and reach out to customers around the world through launching e-commerce sites, opening sub-franchise businesses and identifying selective wholesale in new markets plus adding new Global Travel Retail locations around the world.
Our people are passionate, independent, diverse individuals. Sounds like you? Join us!
About the role
Role Overview:
With enthusiasm for our brand, you will support the Store Management team to deliver retail excellence, drive strong sales results, and create engaging customer experiences.
Key Job Accountabilities:
- Handle customer questions and concerns efficiently & effectively, sharing feedback with Store Management team as needed
- Problem solve effectively & proactively using available resources and guidance from Store Management team
- Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed
- Communicate effectively and act as a flexible & responsible role model to your team
- Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industry
- Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstration, and bringing our brand to life
- Meet sales & performance targets
- Support training and onboarding of new Customer Consultants
Skills/Competencies:
- Experience in a customer-facing role and a genuine passion for the retail beauty industry
- Ability to communicate & listen effectively
- Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs
- A positive mindset with the willingness to continuously develop yourself and your teammates
- Ability to proactively manage time, multi-task, while working independently with minimal direction
Physical Requirements:
- Must be able to stand and walk for extended periods (up to 8 hours per shift)
- Ability to lift and move products up to 25 lbs.
- Frequent reaching, bending, crouching as required
About The Body Shop
The Body Shop International Limited is the original natural and ethical beauty brand.
Our heritage is an amazing story of firsts.
The first to create Body Butter, the first to use manmade musk in fragrance rather than cruelly-extracted deer musk, the first to transform the beauty industry with fair trade ingredients.
For 40 years The Body Shop showed the world that business could be a force for good, anchored in Anita Roddick’s pioneering approach to doing business.
We exist to make a positive difference to people’s lives. We create superior quality products using the world’s finest natural ingredients to make your skin feel so good.
We have over 3000 stores in 68 countries, and reach out to customers around the world through launching e-commerce sites, opening sub-franchise businesses and identifying selective wholesale in new markets plus adding new Global Travel Retail locations around the world.
Our people are passionate, independent, diverse individuals. Sounds like you? Join us!