Darling International Canada Inc., is Canada's largest provider of rendering and recycling services to the food industry, operating six processing facilities across Canada. Darling Canada provides essential services for the efficient and environmentally responsible management of collecting, processing and recycling edible and inedible animal by-products. Darling is committed to environmental sustainability, superior quality and excellent customer service.

POSITION SUMMARY:

Reporting directly to the Supervisor of Customer Service, the Customer Service Coordinator is responsible for responding to external customer inquiries and resolving requests in a timely and professional manner. The ideal candidate will thrive in a fast-paced environment and demonstrate strong multitasking abilities while supporting both the Logistics Supervisors and Sales Department.

KEY RESPONSIBILITIES:

• Manage inbound and outbound calls with professionalism and a focus on delivering exceptional customer service
• Respond to customer inquiries received via telephone, email, or written correspondence politely and promptly
• Investigate and resolve customer inquiries and service requests efficiently
• Analyze customer concerns to determine the most appropriate and effective resolution
• Support DICI commitment to excellence in customer service
• Perform administrative duties, including reporting and data entry and review
• Engage with both new and existing customers regarding new products and renewal opportunities

QUALIFICATIONS:

• At least 1-year minimum of experience in customer service an asset
• Strong written and verbal communication skills
• Previous call center experience preferred
• Highly self-motivated with a positive attitude
• Proficiency in Microsoft Office, especially Word and Excel
• Strong interpersonal and organizational skills
• Ability to communicate clearly and professionally over the phone
• Excellent multitasking and time management abilities
• Ability to troubleshoot in a dynamic and fast-paced environment
• Ability to de-escalate customer concerns in a tense situation
• Ability to maintain positive and fact-based responses and exercise self-awareness under pressure
• Own transportation (no city transportation in the area)

Thank you for your interest in Darling Ingredients. Only those selected for an interview will be contacted.

Darling Ingredients is committed to a workforce that reflects the diversity of the communities where our facilities are located. We actively seek qualified individuals with demonstrated skill and knowledge to deal with all aspects of diversity in a manufacturing environment. Darling Ingredients is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources Coordinator responsible for this position will work with applicants requesting accommodation at any stage of the hiring process. This document is available in alternate format on request.