About the role
Objective: The Installation and Service Coordinator will be part of a team that coordinates pickup, delivery, and installation services of product and services with customers, and vendors. The Installation and Service Coordinator will also be responsible for tracking projects and driving their completion in the most time sensitive and cost-effective manner.
Relationships:
Reports to: Shared Operations Manager
Direct Reports: None
Internal: Store Managers, Designers, Installers, Shared Operations, and Warehouse Departments
External: Customers and Vendors
Location: Saskatoon
Key Position Responsibilities:
- Focused on growing and retaining customers.
- Leading the timely coordination of cabinet pickups, delivery, installation and service.
- Analyze and Process service parts in a cost-effective manner for each job.
- Communicate via phone and email with customers on the status of their jobs.
- Follow up on any concerns and provide timely solutions.
- Ongoing communication with Installers, Managers and Sales staff to ensure deadlines are met.
- Track and document the progression of the tasks via internal systems.
- Attend and participate in regular meetings.
- Continuous improvement
- Promote a culture of continuous improvement.
- Present ideas for improving customer care.
- Consistently communicate with customers, Design Consultants, Installers and Vendors.
- Participate in continuous improvement initiatives.
- Feedback from customer experience.
KPIs:
- Improve store warranty and service costs.
- Improve completions.
- Reduce number of service trips.
- Reduce number of days product is in inventory.
Core Competencies:
- Integrity – Consistently acts in a responsible and ethical manner. Accepts accountability for behavior, organizational values and legal compliance.
- Communication Skills – Effectively articulates the company’s values, vision and performance.
- Customer Orientation – Drives actions and decisions based on customer needs and values. Is passionately committed to providing fast and high-quality support to customer needs. Places priority on developing collaborative internal/external relationships.
- Conflict Management – Manages and resolves conflict in a positive and constructive manner in order to minimize negative impact. Identifies and implements corrective action to achieve proactive resolution.
- Problem Solving and Decision-Making – Efficiently analyzes problems and implements timely decisions towards resolution.
- Operational Excellence – Maintains a high focus on productivity, quality and results. Focuses efforts on activities that will have the greatest return to the customer and the organization. Ensure that the right information is provided to the right people at the right time, to make sound decisions.
Key Knowledge, Skills and Abilities:
- Excellent verbal and written English communication skills.
- Excellent typing skills.
- Proficiency of Microsoft Office, Outlook, and Teams.
- Exceptional Interpersonal and organizational skills.
- Accuracy and attention to detail.
- Time management.
- Ability to work under pressure and deal with multiple deadlines.
- Knowledge and understanding of 20/20 (preferred).
- Knowledge and understanding of Superior Cabinets’ product offerings (preferred).
- Knowledge of the construction industry.
- Knowledge and proficiency with Superior Cabinets’ inSight programs (preferred).
Requirements:
- Minimum Grade 12 or equivalent.
- Experience in construction/trade will be considered an asset.
- Project management experience will also be considered an asset.
These responsibilities are not intended to be all inclusive. It represents typical elements and criteria to perform the job successfully.
How to apply:
Please visit www.superiorcabinets.ca/careers or email careers@superiorcabinets.ca to apply! While we appreciate all applications, only candidates selected for an interview will be contacted.
Deadline to apply is Thursday, July 31, 2025.
About SUPERIOR CABINETS
Let's make the kitchen of your dreams!
Superior Cabinets, established in 1980 in Saskatoon, SK, as a small cabinet shop, with a vision to create a company based on integrity, dedication to customer service and a focus on product innovation. Today our vision has not changed. Experts in kitchen design, Superior Cabinets incorporates leading edge innovation and kitchen functionality in all of our projects. Dedication to our customer is a focus for Superior and our service promise is unparalleled.
Superior has grown to include design centers in Calgary, Edmonton, Regina, and Saskatoon, as well as dealer distribution network throughout Western Canada. Our manufacturing facilities include a 50,000 square foot plant that can produce cabinetry to accommodate any design challenge.
Superior Cabinets has become a leader in kitchen design expertise in Western Canada. With a focus is on leading edge design and functionality in the kitchen, we offer an innovative portfolio that will satisfy any design initiative. There is also an array of design options are available to ensure that every kitchen is created to accommodate lifestyle, functionality and visual flavor. We can compliment any kitchen with bathroom, office or entertainment unit designs. Our custom capability allows designers to create kitchens that incorporate unique, one of a kind details.
About the role
Objective: The Installation and Service Coordinator will be part of a team that coordinates pickup, delivery, and installation services of product and services with customers, and vendors. The Installation and Service Coordinator will also be responsible for tracking projects and driving their completion in the most time sensitive and cost-effective manner.
Relationships:
Reports to: Shared Operations Manager
Direct Reports: None
Internal: Store Managers, Designers, Installers, Shared Operations, and Warehouse Departments
External: Customers and Vendors
Location: Saskatoon
Key Position Responsibilities:
- Focused on growing and retaining customers.
- Leading the timely coordination of cabinet pickups, delivery, installation and service.
- Analyze and Process service parts in a cost-effective manner for each job.
- Communicate via phone and email with customers on the status of their jobs.
- Follow up on any concerns and provide timely solutions.
- Ongoing communication with Installers, Managers and Sales staff to ensure deadlines are met.
- Track and document the progression of the tasks via internal systems.
- Attend and participate in regular meetings.
- Continuous improvement
- Promote a culture of continuous improvement.
- Present ideas for improving customer care.
- Consistently communicate with customers, Design Consultants, Installers and Vendors.
- Participate in continuous improvement initiatives.
- Feedback from customer experience.
KPIs:
- Improve store warranty and service costs.
- Improve completions.
- Reduce number of service trips.
- Reduce number of days product is in inventory.
Core Competencies:
- Integrity – Consistently acts in a responsible and ethical manner. Accepts accountability for behavior, organizational values and legal compliance.
- Communication Skills – Effectively articulates the company’s values, vision and performance.
- Customer Orientation – Drives actions and decisions based on customer needs and values. Is passionately committed to providing fast and high-quality support to customer needs. Places priority on developing collaborative internal/external relationships.
- Conflict Management – Manages and resolves conflict in a positive and constructive manner in order to minimize negative impact. Identifies and implements corrective action to achieve proactive resolution.
- Problem Solving and Decision-Making – Efficiently analyzes problems and implements timely decisions towards resolution.
- Operational Excellence – Maintains a high focus on productivity, quality and results. Focuses efforts on activities that will have the greatest return to the customer and the organization. Ensure that the right information is provided to the right people at the right time, to make sound decisions.
Key Knowledge, Skills and Abilities:
- Excellent verbal and written English communication skills.
- Excellent typing skills.
- Proficiency of Microsoft Office, Outlook, and Teams.
- Exceptional Interpersonal and organizational skills.
- Accuracy and attention to detail.
- Time management.
- Ability to work under pressure and deal with multiple deadlines.
- Knowledge and understanding of 20/20 (preferred).
- Knowledge and understanding of Superior Cabinets’ product offerings (preferred).
- Knowledge of the construction industry.
- Knowledge and proficiency with Superior Cabinets’ inSight programs (preferred).
Requirements:
- Minimum Grade 12 or equivalent.
- Experience in construction/trade will be considered an asset.
- Project management experience will also be considered an asset.
These responsibilities are not intended to be all inclusive. It represents typical elements and criteria to perform the job successfully.
How to apply:
Please visit www.superiorcabinets.ca/careers or email careers@superiorcabinets.ca to apply! While we appreciate all applications, only candidates selected for an interview will be contacted.
Deadline to apply is Thursday, July 31, 2025.
About SUPERIOR CABINETS
Let's make the kitchen of your dreams!
Superior Cabinets, established in 1980 in Saskatoon, SK, as a small cabinet shop, with a vision to create a company based on integrity, dedication to customer service and a focus on product innovation. Today our vision has not changed. Experts in kitchen design, Superior Cabinets incorporates leading edge innovation and kitchen functionality in all of our projects. Dedication to our customer is a focus for Superior and our service promise is unparalleled.
Superior has grown to include design centers in Calgary, Edmonton, Regina, and Saskatoon, as well as dealer distribution network throughout Western Canada. Our manufacturing facilities include a 50,000 square foot plant that can produce cabinetry to accommodate any design challenge.
Superior Cabinets has become a leader in kitchen design expertise in Western Canada. With a focus is on leading edge design and functionality in the kitchen, we offer an innovative portfolio that will satisfy any design initiative. There is also an array of design options are available to ensure that every kitchen is created to accommodate lifestyle, functionality and visual flavor. We can compliment any kitchen with bathroom, office or entertainment unit designs. Our custom capability allows designers to create kitchens that incorporate unique, one of a kind details.