Who you are

• If you thrive in fast-moving environments, love thinking like a buyer, and want to sell a product that solves real pain for modern finance teams, this is the role for you
• 3+ years of experience in SaaS sales or customer success with renewal ownership, ideally at a startup (<$20M ARR)
• Demonstrated success owning commercial outcomes across post-sale engagements
• A track record of building or improving internal processes—you’re not afraid to start from scratch and iterate fast
• A bias for action and the ability to operate with urgency and ownership, especially in ambiguous environments
• A growth mindset—you reflect on wins and losses and continuously level up
• A team-first mentality—you value feedback, share learnings, and support others
• The ability to clearly speak to results you’ve owned, backed by metrics and examples

What the job involves

• We’re looking for a driven and strategic Account Executive, Customers Base to help build and scale our sales engine. You’ll own renewals and expansions—and work closely with GTM leadership, founders, and product to shape how we engage with customers
• Own and execute all commercial post-sale motions: renewals and expansion opportunities across hundreds of customers that are <500 employees in size
• Partner closely with Customer Experience Managers and leverage AI-powered tooling to articulate value clearly and consistently, tying Runway’s impact to customer goals and business outcomes
• Execute some of Runway’s first-ever renewals, helping to define how we approach customer success commercially
• Build and operationalize our customer AE playbook: expansion motions, churn risk mitigation, and renewal processes
• Collaborate cross-functionally with RevOps, CX, Product, and GTM Engineering to create seamless, measurable customer journeys
• Become a Runway product expert, deeply understanding how customers use our platform and where we can unlock further value
• Use product usage signals, CX insights, and commercial context to proactively identify expansion opportunities
• Contribute to GTM strategy and feedback loops across sales, success, and product with a focus on efficiency, repeatability, and impact

Benefits

• Top-tier healthcare: Runway pays 90% for you and 50% for your family, with plan options to suit your needs
• 3 weeks minimum vacation: Unlimited vacation days, with 3 weeks per year minimum
• Equity: Outsized equity compared to BigTech™
• Monthly employee stipend: $250 monthly stipend for office supplies, wellness, co-working, WiFi - get what you need
• Top-of-the-line laptop: Use the best tools for the job to perform at your highest potential
• Monthly 3-day weekends: We make sure there's at least one long weekend per month to relax and recharge
• CPA & fiduciary reimbursement: $200 to speak to a finance professional about any personal tax/finance questions
• 4 months paid parental leave: Fully paid time off for parents to spend quality time with family
• 401(k): Flexible saving options through Guideline, with industry-leading fund options and low fees
• Corporate credit card: We empower you to make decisions in Runway’s best interest—everyone has a corporate card