Automotive Service Advisor – Join Our Team in Sherwood Park at Park Mazda!

About Us: We’re a reputable family run automotive dealership/service center in Sherwood Park, Alberta committed to delivering exceptional customer experiences. Our success hinges on clear communication, technical accuracy, and a performance-driven mindset. If you're an experienced Service Advisor with a knack for building trust and maximizing revenue, we'd love to meet you!

Position Overview

As a Service Advisor, you’ll act as the primary liaison between customers and technicians—ensuring smooth workflows, accurate estimates, and superior service quality

Key Responsibilities

• Greet customers professionally—both in-person and on the phone—and gather accurate vehicle information.
• Coordinate service appointments, manage scheduling, and monitor workflow to ensure timely job completions.
• Consult with customers and technicians to develop accurate cost/time estimates and explain services in clear, relatable terms
• Proactively communicate updates, additional repairs, and any delays to customers
• Upsell services and parts using your technical insights to enhance safety and performance
• Process payments, track repair orders, and maintain detailed documentation in our service management system
• Collaborate with parts, technicians, and warranty to streamline communication and efficiency
• Handle customer feedback professionally and strive for long-term satisfaction

What We’re Looking For

• Minimum 1 year Service Advisor experience, preferably in a dealership or high-volume service center
• Strong foundation in automotive systems and diagnostics
• Exceptional communication skills—both technical and client-facing—along with proven upselling ability.
• Excellent organizational skills, attentiveness to detail, and ability to thrive under pressure
• Proficiency in service software (e.g., SDS, dealership systems).
• Availability—able to work weekdays, 40 hours/week with 1 hour lunch and every 3rd Saturday 9am-1pm as needed
• We strongly value collaboration and are seeking someone who can contribute to our positive team environment

Why Work with Us

• Competitive compensation: base salary + performance-based commission or bonuses.
• Comprehensive benefits package: health, dental, vision, life insurance.
• Positive work environment: collaborative, fast-paced, and customer-focused.
• Process: Work alongside your Assistant Manager who is directly involved in increasing hours, high CEP scores, dispatching work through the shop and answering any questions you might have.
• Support: Tons of support from your ASM, service manager, shop foreman, porter and more!

**Added Perks**

We believe a great workplace is about more than just the work. That’s why we make time to recognise milestones, team wins, and just enjoy each other’s company.

Here’s what you can look forward to:

Surprise company-sponsored lunches/treat day

• Fun social events – including seasonal parties, team outings, etc.
• A supportive, close-knit team culture where you’re more than just a number
• We work hard—and we make sure to enjoy the ride, too.

Expected Compensation

• $60,000.00 - $96,000.00 plus

Ready to Accelerate Your Career? APPLY

Job Type: Full-time

Pay: $60,000.00-$96,000.00 per year

Additional pay:

• Bonus pay
• Commission pay

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person