About the role
Job description
As a member of the Front Desk Department the Guest Service Agent is focused on providing exceptional service and creating memorable experiences by making emotional connections with all guests. In this position, you will have a direct impact on the overall experience of our hotel guests and responsible for ensuring 100% satisfaction from the moment guests arrives at the hotel until check out.
Impact & Influence on Guests, Associates and Business
- Welcome guests into the hotel and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, etc.
- Demonstrate knowledge of hotel room categories, room rates, packages, promotions, hotel services, etc. and communicate to guests accordingly.
- Utilize up-selling techniques to maximize room occupancy and rates.
- Answer telephone inquiries,including booking, editing and cancelling reservations
- Assist guests with check out, including but not limited to; ensuring rooms and services are correctly accounted for, processing credit and debit card payments etc.
- Respond to all guest inquiries, requests and concerns ensuring 100% guest satisfaction
- Other duties as assigned
Job Type: Full-time
Pay: $16.00-$17.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
- Weekends as needed
Education:
- Secondary School (preferred)
Language:
- English (preferred)
Work Location: In person
About Coast Hotels
Ready to change your perspective? Coast Hotels turns the standard hotel concept on its head, with one-of-a-kind properties and a Refreshingly Local™ attitude for everyone who wants to experience a destination the way locals do.
Discover our collection of over 40 hotels in Canada and the USA each as unique and varied as its location, with a style, personality, and sense of place all its own while delivering exceptional value and an unmatched dedication to our guests, backed by our innovative Coast Rewards loyalty program. Visit www.coasthotels.com or call 1.800.663.1144.
About the role
Job description
As a member of the Front Desk Department the Guest Service Agent is focused on providing exceptional service and creating memorable experiences by making emotional connections with all guests. In this position, you will have a direct impact on the overall experience of our hotel guests and responsible for ensuring 100% satisfaction from the moment guests arrives at the hotel until check out.
Impact & Influence on Guests, Associates and Business
- Welcome guests into the hotel and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, etc.
- Demonstrate knowledge of hotel room categories, room rates, packages, promotions, hotel services, etc. and communicate to guests accordingly.
- Utilize up-selling techniques to maximize room occupancy and rates.
- Answer telephone inquiries,including booking, editing and cancelling reservations
- Assist guests with check out, including but not limited to; ensuring rooms and services are correctly accounted for, processing credit and debit card payments etc.
- Respond to all guest inquiries, requests and concerns ensuring 100% guest satisfaction
- Other duties as assigned
Job Type: Full-time
Pay: $16.00-$17.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
- Weekends as needed
Education:
- Secondary School (preferred)
Language:
- English (preferred)
Work Location: In person
About Coast Hotels
Ready to change your perspective? Coast Hotels turns the standard hotel concept on its head, with one-of-a-kind properties and a Refreshingly Local™ attitude for everyone who wants to experience a destination the way locals do.
Discover our collection of over 40 hotels in Canada and the USA each as unique and varied as its location, with a style, personality, and sense of place all its own while delivering exceptional value and an unmatched dedication to our guests, backed by our innovative Coast Rewards loyalty program. Visit www.coasthotels.com or call 1.800.663.1144.