JOB PROFILE

Title: Warehouse Associate

Location: Quebec City

Reporting to: Sr. Manager of Appliance Delivery Operations

About Gofor Delivers Inc.

Gofor Delivers Inc. is a leading last-mile logistics provider, delivering exceptional appliance and non-appliance services with a focus on care, sustainability, and community impact. With a commitment to innovation and service excellence, we’re rethinking the last mile to better serve both customers and the environment. Learn more at
www.gofordelivers.com. Let’s Deliver Better™, Together.

General Summary:
The Warehouse Associate supports daily warehouse operations, including the receipt, storage, sorting, and dispatch of home appliances and other large-format goods. This role helps maintain a safe and organized environment while following all safety protocols and standard operating procedures (SOPs). Working closely with warehouse and delivery teams, the Associate helps ensure inventory accuracy, assists with load-in/load-out processes, and supports seamless six-day delivery operations. They will independently manage operations at least one day per week and may interact directly with customers or act as a backup to the Dispatcher/Customer Care team.

Primary Duties and Responsibilities:

• Receive, sort, store, and dispatch inbound and outbound shipments, ensuring timely and accurate fulfillment.
• Perform cycle counts and use WMS to track, reconcile, and log returned or undeliverable items within 48 hours, supporting 99% inventory accuracy.
• Maintain a clean, organized, and compliant warehouse environment by following all safety protocols and equipment handling standards.
• Prepare and load appliances for delivery, ensuring proper sequencing (e.g., last stop loaded first) in collaboration with delivery teams and logistics partners.
• Safely operate material handling equipment such as forklifts, pallet jacks, and stackers.
• Secure appliances and bulky goods for transport using appropriate tools (e.g., straps, blankets, dollies, wraps) to prevent damage.
• Support vehicle readiness by checking truck cleanliness, assisting with inspections, and reporting maintenance needs.
• Respond to driver inquiries, help resolve on-site issues, and share feedback with the Driver Happiness team.
• Act as a backup to the Dispatcher/Customer Care team as needed, providing professional communication with customers.
• Follow hazardous materials handling and recycling protocols in accordance with Canadian regulations.
• Report lost, stolen, or damaged inventory with photo documentation and assist in preparing accurate paperwork (e.g., BOL, POD) for freight claims.
• Uphold company standards for appearance, conduct, and customer-facing interactions.
• Perform additional duties and assigned projects as required.

Qualifications & Skills:

• Minimum 1 year of warehouse or related experience, with proven reliability and safety record.
• Working knowledge of inventory systems, logistics processes, and warehouse operations.
• Experience with material handling equipment (e.g., forklifts, pallet jacks, ratchet straps); forklift certification is an asset.
• Understanding of appliance handling and hazardous material safety procedures.
• Ability to follow SOPs and maintain a safe, compliant work environment.
• Bilingual (English and French) with strong verbal and written communication skills.
• Professional, team-oriented, and dependable with a strong work ethic.
• Able to stay calm under pressure, problem-solve on the spot, and adapt to changing demands.
• Proficient with MS Word, Excel, PowerPoint, Adobe tools, and email platforms.
• Flexible with work hours, including evenings and extended shifts as needed.
• Strong interpersonal skills and ability to collaborate with co-workers, drivers, and leadership teams.

Physical Demands:

• Ability to lift, carry, and maneuver heavy items such as large appliances.
• Repetitive physical tasks include standing, walking, bending, and climbing stairs.
• Use of manual tools and equipment during loading/unloading and staging.
• Physically capable of working extended hours in a fast-paced environment.

Working Conditions:

• Work is performed on-site in a warehouse environment with fluctuating temperatures.

• Schedule may include daytime, evening, and weekend shifts.

• The warehouse operates six days a week (Monday to Saturday), with potential for seven-day operations depending on business needs.

• Extended shifts or rotation coverage may be required during peak periods.

  Commitment to Fairness and Inclusion
  We value integrity, professionalism, and respect in every aspect of our work. Our hiring decisions are made fairly and based on qualifications, experience, and alignment with our team values. We welcome and encourage applicants from diverse backgrounds and are committed to providing an inclusive and equitable work environment for all team members.