About the role
Competencies
Job Description
Position Overview: The Parts Administrator is responsible for managing the lifecycle of parts orders, ensuring accuracy, efficiency, and high levels of customer satisfaction. This role involves coordinating with internal teams, suppliers, and customers to process and track parts orders, manage inventory, and resolve any issues that arise in the order fulfillment process. The ideal candidate is detail-oriented, highly organized, and possesses strong communication skills to work effectively across departments and maintain high service standards.
Key Responsibilities:
Order Processing and Fulfillment
- Manage the end-to-end process for parts orders, from receiving requests to order placement, tracking, and fulfillment.
- Verify order accuracy, availability, and lead times to ensure efficient processing and delivery.
- Maintain updated records for all parts orders in the ERP system, ensuring real-time tracking and status updates.
Customer and Internal Coordination
- Serve as the primary point of contact for customers and internal teams regarding parts inquiries, order status, lead times, and issue resolution.
- Work closely with service technicians, sales representatives, and logistics teams to fulfill parts requests promptly.
- Communicate proactively with customers and stakeholders to keep them informed on order updates, delays, or adjustments as needed.
Inventory Management
- Monitor inventory levels and assist in forecasting to ensure optimal stock availability for high-demand parts.
- Coordinate with the warehouse and procurement teams to ensure timely stock replenishment and reduce the risk of stockouts.
- Perform periodic inventory audits to validate counts and identify potential discrepancies.
Data Management and Reporting
- Update and maintain accurate records in the ERP system, including customer information, parts specifications, and order histories.
- Generate reports on parts orders, inventory levels, and fulfillment metrics to support decision-making and process improvements.
- Identify trends and suggest improvements to enhance parts availability and reduce fulfillment times.
Issue Resolution and Support
- Address and resolve any issues related to order errors, delays, damaged goods, or returns in a timely manner.
- Coordinate with suppliers to handle warranty claims or defective parts issues, ensuring replacement or credit is processed.
- Support service technicians and customers in identifying the correct parts and troubleshoot order-related inquiries.
About BIESSE
Biesse Group è un’azienda internazionale che progetta, produce e distribuisce sistemi e macchine per la lavorazione di legno, vetro, pietra, metallo, materiali plastici e compositi per i settori furniture, housing & construction, automotive ed aerospace.
Fondata a Pesaro nel 1969 da Giancarlo Selci, è quotata dal 2001 al segmento Star di Borsa Italiana. Realizza l’85% del proprio fatturato consolidato all’estero, opera in più di 160 Paesi grazie a 13 stabilimenti produttivi e ad una presenza diretta nei principali mercati mondiali. Annovera fra i suoi clienti aziende di riferimento nelle proprie Industry e prestigiosi brand del design italiano ed internazionale. Oggi conta 4.300 dipendenti.
About the role
Competencies
Job Description
Position Overview: The Parts Administrator is responsible for managing the lifecycle of parts orders, ensuring accuracy, efficiency, and high levels of customer satisfaction. This role involves coordinating with internal teams, suppliers, and customers to process and track parts orders, manage inventory, and resolve any issues that arise in the order fulfillment process. The ideal candidate is detail-oriented, highly organized, and possesses strong communication skills to work effectively across departments and maintain high service standards.
Key Responsibilities:
Order Processing and Fulfillment
- Manage the end-to-end process for parts orders, from receiving requests to order placement, tracking, and fulfillment.
- Verify order accuracy, availability, and lead times to ensure efficient processing and delivery.
- Maintain updated records for all parts orders in the ERP system, ensuring real-time tracking and status updates.
Customer and Internal Coordination
- Serve as the primary point of contact for customers and internal teams regarding parts inquiries, order status, lead times, and issue resolution.
- Work closely with service technicians, sales representatives, and logistics teams to fulfill parts requests promptly.
- Communicate proactively with customers and stakeholders to keep them informed on order updates, delays, or adjustments as needed.
Inventory Management
- Monitor inventory levels and assist in forecasting to ensure optimal stock availability for high-demand parts.
- Coordinate with the warehouse and procurement teams to ensure timely stock replenishment and reduce the risk of stockouts.
- Perform periodic inventory audits to validate counts and identify potential discrepancies.
Data Management and Reporting
- Update and maintain accurate records in the ERP system, including customer information, parts specifications, and order histories.
- Generate reports on parts orders, inventory levels, and fulfillment metrics to support decision-making and process improvements.
- Identify trends and suggest improvements to enhance parts availability and reduce fulfillment times.
Issue Resolution and Support
- Address and resolve any issues related to order errors, delays, damaged goods, or returns in a timely manner.
- Coordinate with suppliers to handle warranty claims or defective parts issues, ensuring replacement or credit is processed.
- Support service technicians and customers in identifying the correct parts and troubleshoot order-related inquiries.
About BIESSE
Biesse Group è un’azienda internazionale che progetta, produce e distribuisce sistemi e macchine per la lavorazione di legno, vetro, pietra, metallo, materiali plastici e compositi per i settori furniture, housing & construction, automotive ed aerospace.
Fondata a Pesaro nel 1969 da Giancarlo Selci, è quotata dal 2001 al segmento Star di Borsa Italiana. Realizza l’85% del proprio fatturato consolidato all’estero, opera in più di 160 Paesi grazie a 13 stabilimenti produttivi e ad una presenza diretta nei principali mercati mondiali. Annovera fra i suoi clienti aziende di riferimento nelle proprie Industry e prestigiosi brand del design italiano ed internazionale. Oggi conta 4.300 dipendenti.