Top Benefits
Steep learning curve
Values-based company
High-growth environment
About the role
Who you are
- If you thrive in fast-paced environments, love being the go-to helper, and enjoy turning “I don’t know how” into “nailed it!” - this might just be your perfect role!!
- 2+ years of experience in a SaaS support role, preferably working with non-technical users
- Experience supporting customers through email and chat, with a strong track record of clear, friendly written comms
- Passion for solving recurring problems, not just patching symptoms ➡️you ask why, not just what now?
- Collaborative mindset with experience working across teams like support, product, or engineering
- Self-starter attitude - you're not waiting for instructions, you're already halfway to a solution 🏁
- You thrive in ambiguous situations and bring structure wherever you go
- Strong communication and feedback skills - you're not afraid to #speakyourheart or support others
- 🎥 First-hand experience in the Creator Economy - You get what it’s like to build an audience, launch digital content, or support those who do
- 💬 HubSpot wizardry - You’ve worked your magic in pipelines, support inboxes, or workflows before and know your way around the tools
- 🌍 Remote-ready rhythm - You’re at home in async comms, video calls, and time zones that span the globe
- 💡 Customer success intuition - You’ve been part of teams that don’t just solve issues. They spot opportunities to delight, upsell, and deepen value
- 🧩 A love for patterns and puzzles - You spot the “why” behind recurring problems, dig into root causes, and don’t stop until there’s a better way
- 🧠 A curious brain and a knack for getting nerdy - You may not be an engineer, but you’re not afraid to explore how things work, ask smart questions, and get your hands a little dirty in the backend when needed!
What the job involves
- Handle product and billing inquiries through email, chat, and (when needed) calls - with a clear, helpful, and human-first approach
- Troubleshoot Tier 1 user issues, guide creators through solutions, and follow up to make sure things feel smooth and stress-free
- Escalate more complex issues to the appropriate team while keeping communication and momentum flowing
- Stay up to date on new features and known bugs so your answers are accurate, timely, and confidence-building
- Support creators during onboarding, tech setups, and day-to-day usage
- Share common bugs, patterns, and creator feedback with internal teams to drive product improvement
- Represent the Passion brand in every interaction - clear, calm, compassionate, and creator-obsessed
- Build trust with every support touchpoint by being resourceful, proactive, and solution-oriented
- Look for opportunities to surprise and delight: quick turnarounds, thoughtful tips, and those “you made my day” moments
- Show up for your team! Jump in to help with tough tickets, share knowledge, and offer backup when needed
- Join team meetings and feedback sessions with energy and ideas - we're big on shared wins and continuous learning
- Be ready to hop on a quick live call if written support just won’t cut it
The application process
- Let’s connect - Discovery Chat: We’ll kick things off with a relaxed 30-minute chat with our Senior Talent & People Ops Manager, Monique. Expect a genuine convo about your experience, interests, and what excites you. We’ll share insights about Passion.io, our culture, and what makes this role so impactful 🏋️
- 2️⃣Let’s go deeper - Technical Round: Next, you’ll meet Georgie, our Product Support Lead. This session dives into the nitty-gritty of technical problem solving and a behind-the-scenes peek at our current tooling, challenges, and how we think about support as a driver of customer delight, not just issue resolution 💡
- 3️⃣Let’s meet the Crew - Sync Up with the Team: Culture fit matters (but we like to say culture add). This step is all about connection - a relaxed conversation with teammates to explore how we work together, learn from one another, and create a collaborative spark ✨
- 4️⃣Let’s co-create - Collaborative Insights: This round with Jarret, our CS Squad Lead, is about discovering how our styles align when we’re solving problems as a team. It’s all about creative exchange and co-building energy ⚡
- 5️⃣Let’s align - Final Vision Conversation: Finally, connect with Eva (Head of Ops) and Dan (Co-Founder). This is where we zoom out and dream big - how your story fits into our mission, and how we can make magic together. 💫
Benefits
- Steep learning curve: Expect the steepest learning curve you have ever experienced - we are building a playground at passion.io to become the best version of ourselves. Meet and work with successful people worldwide to learn their success secrets
- Values-based company: Be part of an open, honest, creative, and results-driven environment where your opinion is highly valued. We want to change the world for the better by providing value to others
- High-growth environment: You will be part of a strongly growing company, with the opportunity to develop into a key contributor with crucial responsibilities
- Personal and professional development: You will tackle projects across departments and thereby gain an invaluable tool box for successfully tackling bigger and bigger challenges
- Autonomy / entrepreneurial work-style: You will only be measured by the results you produce and are in the driver’s seat, with full flexibility
- Remoteness and flexibility: You will join our truly international remote team from over 20 countries and work from anywhere you wish
- Growth: We reward top performers with promotions and space to grow into higher positions
About Passion.io
Technology, Information and Internet
51-200
Are you sick of thinking about doing something but never actually taking action? Are you tired of hearing your friends talk about their awesome plans and ideas, but they never do anything?
Well so are we!
We Are Passion - Passionate people, learning about the things we are most passionate about, and sharing those learnings on a global scale to get other people following their passions too! We are all about action.
At Passion.io, you learn from successful people! Whether it's through our online courses with your favorite social media influencers and celebrities, or via our Passion Masterclass coaches who train you to build your own business you are passionate about.
You learn directly from people that turned their passion into their profession and who have years of experience getting real results. And what's even better? We use our own specially developed technology to do it!
PASSION.io’s mission is to give people the power to have more impact with their skills, and make the world more confident and passionate.
Top Benefits
Steep learning curve
Values-based company
High-growth environment
About the role
Who you are
- If you thrive in fast-paced environments, love being the go-to helper, and enjoy turning “I don’t know how” into “nailed it!” - this might just be your perfect role!!
- 2+ years of experience in a SaaS support role, preferably working with non-technical users
- Experience supporting customers through email and chat, with a strong track record of clear, friendly written comms
- Passion for solving recurring problems, not just patching symptoms ➡️you ask why, not just what now?
- Collaborative mindset with experience working across teams like support, product, or engineering
- Self-starter attitude - you're not waiting for instructions, you're already halfway to a solution 🏁
- You thrive in ambiguous situations and bring structure wherever you go
- Strong communication and feedback skills - you're not afraid to #speakyourheart or support others
- 🎥 First-hand experience in the Creator Economy - You get what it’s like to build an audience, launch digital content, or support those who do
- 💬 HubSpot wizardry - You’ve worked your magic in pipelines, support inboxes, or workflows before and know your way around the tools
- 🌍 Remote-ready rhythm - You’re at home in async comms, video calls, and time zones that span the globe
- 💡 Customer success intuition - You’ve been part of teams that don’t just solve issues. They spot opportunities to delight, upsell, and deepen value
- 🧩 A love for patterns and puzzles - You spot the “why” behind recurring problems, dig into root causes, and don’t stop until there’s a better way
- 🧠 A curious brain and a knack for getting nerdy - You may not be an engineer, but you’re not afraid to explore how things work, ask smart questions, and get your hands a little dirty in the backend when needed!
What the job involves
- Handle product and billing inquiries through email, chat, and (when needed) calls - with a clear, helpful, and human-first approach
- Troubleshoot Tier 1 user issues, guide creators through solutions, and follow up to make sure things feel smooth and stress-free
- Escalate more complex issues to the appropriate team while keeping communication and momentum flowing
- Stay up to date on new features and known bugs so your answers are accurate, timely, and confidence-building
- Support creators during onboarding, tech setups, and day-to-day usage
- Share common bugs, patterns, and creator feedback with internal teams to drive product improvement
- Represent the Passion brand in every interaction - clear, calm, compassionate, and creator-obsessed
- Build trust with every support touchpoint by being resourceful, proactive, and solution-oriented
- Look for opportunities to surprise and delight: quick turnarounds, thoughtful tips, and those “you made my day” moments
- Show up for your team! Jump in to help with tough tickets, share knowledge, and offer backup when needed
- Join team meetings and feedback sessions with energy and ideas - we're big on shared wins and continuous learning
- Be ready to hop on a quick live call if written support just won’t cut it
The application process
- Let’s connect - Discovery Chat: We’ll kick things off with a relaxed 30-minute chat with our Senior Talent & People Ops Manager, Monique. Expect a genuine convo about your experience, interests, and what excites you. We’ll share insights about Passion.io, our culture, and what makes this role so impactful 🏋️
- 2️⃣Let’s go deeper - Technical Round: Next, you’ll meet Georgie, our Product Support Lead. This session dives into the nitty-gritty of technical problem solving and a behind-the-scenes peek at our current tooling, challenges, and how we think about support as a driver of customer delight, not just issue resolution 💡
- 3️⃣Let’s meet the Crew - Sync Up with the Team: Culture fit matters (but we like to say culture add). This step is all about connection - a relaxed conversation with teammates to explore how we work together, learn from one another, and create a collaborative spark ✨
- 4️⃣Let’s co-create - Collaborative Insights: This round with Jarret, our CS Squad Lead, is about discovering how our styles align when we’re solving problems as a team. It’s all about creative exchange and co-building energy ⚡
- 5️⃣Let’s align - Final Vision Conversation: Finally, connect with Eva (Head of Ops) and Dan (Co-Founder). This is where we zoom out and dream big - how your story fits into our mission, and how we can make magic together. 💫
Benefits
- Steep learning curve: Expect the steepest learning curve you have ever experienced - we are building a playground at passion.io to become the best version of ourselves. Meet and work with successful people worldwide to learn their success secrets
- Values-based company: Be part of an open, honest, creative, and results-driven environment where your opinion is highly valued. We want to change the world for the better by providing value to others
- High-growth environment: You will be part of a strongly growing company, with the opportunity to develop into a key contributor with crucial responsibilities
- Personal and professional development: You will tackle projects across departments and thereby gain an invaluable tool box for successfully tackling bigger and bigger challenges
- Autonomy / entrepreneurial work-style: You will only be measured by the results you produce and are in the driver’s seat, with full flexibility
- Remoteness and flexibility: You will join our truly international remote team from over 20 countries and work from anywhere you wish
- Growth: We reward top performers with promotions and space to grow into higher positions
About Passion.io
Technology, Information and Internet
51-200
Are you sick of thinking about doing something but never actually taking action? Are you tired of hearing your friends talk about their awesome plans and ideas, but they never do anything?
Well so are we!
We Are Passion - Passionate people, learning about the things we are most passionate about, and sharing those learnings on a global scale to get other people following their passions too! We are all about action.
At Passion.io, you learn from successful people! Whether it's through our online courses with your favorite social media influencers and celebrities, or via our Passion Masterclass coaches who train you to build your own business you are passionate about.
You learn directly from people that turned their passion into their profession and who have years of experience getting real results. And what's even better? We use our own specially developed technology to do it!
PASSION.io’s mission is to give people the power to have more impact with their skills, and make the world more confident and passionate.