Customer Service Representative
Top Benefits
About the role
Job Overview
We are seeking dedicated and enthusiastic customer service representatives to join our Calgary-based team. The ideal candidate will have excellent interpersonal and communication skills, a proven track record in telephone customer service, and knowledge in sewing, which is a bonus. You will be the friendly voice of the company, assisting customers with their inquiries, providing product knowledge, and ensuring a positive experience with our brand.
Responsibilities
- Plan and schedule calls to offer top-notch customer attendance and retention
- Familiarize and provide detailed information about the company's products, including product recommendations for various applications and projects
- Collaborate with the inside sales team to pass on specific interests and inquiries, leading to a sale
- Maintain accurate records of customer interactions using CRM software
Requirements
- Experience: minimum of 3 years in telephone customer service
- Sewing knowledge (bonus): familiarity with sewing and thread applications (e.g. quilting, embroidery, garment construction etc).
- Language skills: Fluency in English; French language skills are a strong asset.
- Technical skills: experience with CRM software for managing customer relationships.
- Interpersonal skills: Excellent communication and salesmanship with a customer-first mindset.
- Team Spirit: A collaborative attitude and eagerness to contribute to a supportive team environment
Why joining?
- Be part of a family-founded Canadian company with a global impact in hobby sewing and quilting community.
- Work in a friendly, creative and inspiring environment where your passion for sewing is unleashed.
- Enjoy competitive benefits, including on-site parking, extended medical coverage and paid time off.
- Opportunities for growth and learning, including exposure and participation in international events.
If you are passionate about sewing, customer service, and being part of a tight-knit team, we would love to hear from you! Please submit your resume and a brief cover letter highlighting your experience and why you are a great fit for our company.
Our company is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees.
Job Types: Full-time, Part-time
Pay: $18.00-$25.00 per hour
Expected hours: 25 – 35 per week
Benefits:
- Extended health care
- On-site parking
- Store discount
Schedule:
- Monday to Friday
Work Location: In person
About WonderFil Specialty Threads
WonderFil Specialty Threads™ started with humble beginnings, offering only one single rayon embroidery thread line. Through their decades of hard work and passion, WonderFil® is now an international company participating in over one hundred events annually. We currently offer 36 unique thread lines all the way from 100wt to 3wt in cotton, polyester, rayon, metallic, and wool varieties.
Our vision from the very first day has been to inspire and educate sewers across the globe, giving them the right tools to create beautiful pieces that can be treasured. The most incredible part for us is seeing our threads in the hands of quilters and sewists. We absolutely adore seeing the beautiful and inspirational projects being made all around the world, and it brings us great joy to see them stitched in everything from award winning quilts to a new grandson’s baby blanket, or even a graduate’s prom dress.
As part of our initiative to further thread education, we launched the WonderFil Boutique Program in 2016 to bring Threaducation closer to home. We’ve partnered with several quilt shops and sewing machine stores around North America and personally trained the staff on WonderFil® threads, helping these local businesses better assist you with all your thread needs. We also have on staff Threaducators all over the globe teaching at a multitude of events every year. Through teaching, published articles, social media and partnership, we hope to bring a new awareness of thread education to everyone.
We’re proud to be one of the very few thread companies that manufactures every single thread line ourselves. Whether you’re a brand-new sewer or an experienced award-winning quilter, WonderFil Specialty Threads™ are reliable and accessible for all levels. We want to bring you something special that you can rely on and create memorable projects and quilts that will be passed down through generations.
Customer Service Representative
Top Benefits
About the role
Job Overview
We are seeking dedicated and enthusiastic customer service representatives to join our Calgary-based team. The ideal candidate will have excellent interpersonal and communication skills, a proven track record in telephone customer service, and knowledge in sewing, which is a bonus. You will be the friendly voice of the company, assisting customers with their inquiries, providing product knowledge, and ensuring a positive experience with our brand.
Responsibilities
- Plan and schedule calls to offer top-notch customer attendance and retention
- Familiarize and provide detailed information about the company's products, including product recommendations for various applications and projects
- Collaborate with the inside sales team to pass on specific interests and inquiries, leading to a sale
- Maintain accurate records of customer interactions using CRM software
Requirements
- Experience: minimum of 3 years in telephone customer service
- Sewing knowledge (bonus): familiarity with sewing and thread applications (e.g. quilting, embroidery, garment construction etc).
- Language skills: Fluency in English; French language skills are a strong asset.
- Technical skills: experience with CRM software for managing customer relationships.
- Interpersonal skills: Excellent communication and salesmanship with a customer-first mindset.
- Team Spirit: A collaborative attitude and eagerness to contribute to a supportive team environment
Why joining?
- Be part of a family-founded Canadian company with a global impact in hobby sewing and quilting community.
- Work in a friendly, creative and inspiring environment where your passion for sewing is unleashed.
- Enjoy competitive benefits, including on-site parking, extended medical coverage and paid time off.
- Opportunities for growth and learning, including exposure and participation in international events.
If you are passionate about sewing, customer service, and being part of a tight-knit team, we would love to hear from you! Please submit your resume and a brief cover letter highlighting your experience and why you are a great fit for our company.
Our company is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees.
Job Types: Full-time, Part-time
Pay: $18.00-$25.00 per hour
Expected hours: 25 – 35 per week
Benefits:
- Extended health care
- On-site parking
- Store discount
Schedule:
- Monday to Friday
Work Location: In person
About WonderFil Specialty Threads
WonderFil Specialty Threads™ started with humble beginnings, offering only one single rayon embroidery thread line. Through their decades of hard work and passion, WonderFil® is now an international company participating in over one hundred events annually. We currently offer 36 unique thread lines all the way from 100wt to 3wt in cotton, polyester, rayon, metallic, and wool varieties.
Our vision from the very first day has been to inspire and educate sewers across the globe, giving them the right tools to create beautiful pieces that can be treasured. The most incredible part for us is seeing our threads in the hands of quilters and sewists. We absolutely adore seeing the beautiful and inspirational projects being made all around the world, and it brings us great joy to see them stitched in everything from award winning quilts to a new grandson’s baby blanket, or even a graduate’s prom dress.
As part of our initiative to further thread education, we launched the WonderFil Boutique Program in 2016 to bring Threaducation closer to home. We’ve partnered with several quilt shops and sewing machine stores around North America and personally trained the staff on WonderFil® threads, helping these local businesses better assist you with all your thread needs. We also have on staff Threaducators all over the globe teaching at a multitude of events every year. Through teaching, published articles, social media and partnership, we hope to bring a new awareness of thread education to everyone.
We’re proud to be one of the very few thread companies that manufactures every single thread line ourselves. Whether you’re a brand-new sewer or an experienced award-winning quilter, WonderFil Specialty Threads™ are reliable and accessible for all levels. We want to bring you something special that you can rely on and create memorable projects and quilts that will be passed down through generations.