On-Site Temporary Customer Service Agent for Major Sports Organization
Top Benefits
About the role
In search of: service-oriented folks with heaps of patience – sound like you? Read on!
You should know there are two non-negotiables to be considered for this role; this is an in-office required job (located in Halifax) so, if you’re unable to travel for work, this won’t be a good match. And you need to be fully committed and available for the full duration of the contract and working hours which are between 8:00am to 11:00pm, Monday to Sunday from August 7th to September 7th. If you have anything that prevents you from working those hours, then check out our other jobs that have different hours of operation. If working in the office is exciting to you and your availability matches, then keep on reading!
Our client is a major sports organization and in this temporary role, you’ll assist tennis fans, event staff, and VIPs with ticketing, parking, and issue resolution through phone and email support to ensure a smooth and enjoyable event experience.
To be happy in this role, you’re someone who enjoys turning an upset customer into a happy one; you have a track record of problem solving, and clear communication skills to ensure your customer gets to what they need. Things change quickly from day to day in this role, so you thrive in a fast-paced environment, unfazed by the unknown and able to use your resources with ease.
If that sounds like a match, apply today!
Here’s the Deal:
- This is a full-time, temporary position starting August 7th and ending September 7th.
- Hourly rate of pay is $18.50/hour.
- To be considered, you need to be available and committed to training and working on-site until the end of your contract.
- Full-time training is provided and will be Monday to Friday from 10:00am to 6:00pm Atlantic time.
- This position involves a rotational schedule of 30-45 hours per week, including regular evening and weekend shifts. Our program operates from 8:00am to 11:00pm Monday to Sunday. To be considered, you must have full time working availability within those hours. Your weekly schedule will rotate through the hours of operations. If you’re looking for a Monday-Friday, 9-5 type job, this will not be the right match for you.
- NOC code 64409
What We Offer:
- Free employee & family assistance program for legal, financial, and health support
- Dedicated virtual health program.
- Beautiful office space with loads of natural light, multiple break rooms, internet, and TVs.
What You’ll Do:
- Help Tennis spectators and guests make ticket purchases, find venues, and solve/ escalated issues via inbound phone and email in English.
- Be an ambassador for the organization’s brand and the sport of tennis, delivering a consistently positive experience for customers by demonstrating empathy and urgency.
- Take ownership of each inquiry you handle. One-touch resolution is the goal.
- Find opportunities for tennis members to add value to their experience.
What You’ll Likely Have:
- Well-developed customer service skills with the ability to quickly establish a positive connection and manage expectations.
- Effective communication skills. You’ll need to be clear, empathetic, and helpful even if your customer is upset or frustrated.
- The ability to navigate multiple software platforms and websites concurrently. You don’t need to be a tech genius. You do need to be comfortable working quickly and accurately in a fully digital environment.
- Demonstrated aptitude for minor tech troubleshooting – if you know how to clear cache and cookies, you’re good.
- Passion for racket sports as a fan or a player is an asset – if you struggle to understand the passion people have for their favorite game, this is probably not the right fit for you!
Our intention is to be an actively anti-racist organization, and our goal is to provide a work environment that creates a sense of belonging for all people. If this doesn’t align with who you are, we encourage you to look elsewhere for work
About Blue Ocean Contact Centers
Here’s our ten-second elevator pitch: we provide affordable, onshore and/or nearshore, high-touch customized contact center solutions for brands who care deeply about the quality of their customer experience.
If you’re checking off boxes while you’re checking out possible partners, here’s a quick company snapshot:
*Headquartered in Halifax, Nova Scotia, Canada (Halfway between the UK and California – perfectly positioned for global support) *Onshore support provided by agents across Canada *Nearshore support provided by agents in the Dominican Republic *Founded in 1994 *800+ employees in two centers (both in Canada) *Privately-owned *Offering PCI-compliant solutions *Minimum program size: 20 FTE *Bilingual support for high volume programs in: English, French, Spanish. We can also support lower volume/coverage models with Portuguese, German, Cantonese and Mandarin.
On-Site Temporary Customer Service Agent for Major Sports Organization
Top Benefits
About the role
In search of: service-oriented folks with heaps of patience – sound like you? Read on!
You should know there are two non-negotiables to be considered for this role; this is an in-office required job (located in Halifax) so, if you’re unable to travel for work, this won’t be a good match. And you need to be fully committed and available for the full duration of the contract and working hours which are between 8:00am to 11:00pm, Monday to Sunday from August 7th to September 7th. If you have anything that prevents you from working those hours, then check out our other jobs that have different hours of operation. If working in the office is exciting to you and your availability matches, then keep on reading!
Our client is a major sports organization and in this temporary role, you’ll assist tennis fans, event staff, and VIPs with ticketing, parking, and issue resolution through phone and email support to ensure a smooth and enjoyable event experience.
To be happy in this role, you’re someone who enjoys turning an upset customer into a happy one; you have a track record of problem solving, and clear communication skills to ensure your customer gets to what they need. Things change quickly from day to day in this role, so you thrive in a fast-paced environment, unfazed by the unknown and able to use your resources with ease.
If that sounds like a match, apply today!
Here’s the Deal:
- This is a full-time, temporary position starting August 7th and ending September 7th.
- Hourly rate of pay is $18.50/hour.
- To be considered, you need to be available and committed to training and working on-site until the end of your contract.
- Full-time training is provided and will be Monday to Friday from 10:00am to 6:00pm Atlantic time.
- This position involves a rotational schedule of 30-45 hours per week, including regular evening and weekend shifts. Our program operates from 8:00am to 11:00pm Monday to Sunday. To be considered, you must have full time working availability within those hours. Your weekly schedule will rotate through the hours of operations. If you’re looking for a Monday-Friday, 9-5 type job, this will not be the right match for you.
- NOC code 64409
What We Offer:
- Free employee & family assistance program for legal, financial, and health support
- Dedicated virtual health program.
- Beautiful office space with loads of natural light, multiple break rooms, internet, and TVs.
What You’ll Do:
- Help Tennis spectators and guests make ticket purchases, find venues, and solve/ escalated issues via inbound phone and email in English.
- Be an ambassador for the organization’s brand and the sport of tennis, delivering a consistently positive experience for customers by demonstrating empathy and urgency.
- Take ownership of each inquiry you handle. One-touch resolution is the goal.
- Find opportunities for tennis members to add value to their experience.
What You’ll Likely Have:
- Well-developed customer service skills with the ability to quickly establish a positive connection and manage expectations.
- Effective communication skills. You’ll need to be clear, empathetic, and helpful even if your customer is upset or frustrated.
- The ability to navigate multiple software platforms and websites concurrently. You don’t need to be a tech genius. You do need to be comfortable working quickly and accurately in a fully digital environment.
- Demonstrated aptitude for minor tech troubleshooting – if you know how to clear cache and cookies, you’re good.
- Passion for racket sports as a fan or a player is an asset – if you struggle to understand the passion people have for their favorite game, this is probably not the right fit for you!
Our intention is to be an actively anti-racist organization, and our goal is to provide a work environment that creates a sense of belonging for all people. If this doesn’t align with who you are, we encourage you to look elsewhere for work
About Blue Ocean Contact Centers
Here’s our ten-second elevator pitch: we provide affordable, onshore and/or nearshore, high-touch customized contact center solutions for brands who care deeply about the quality of their customer experience.
If you’re checking off boxes while you’re checking out possible partners, here’s a quick company snapshot:
*Headquartered in Halifax, Nova Scotia, Canada (Halfway between the UK and California – perfectly positioned for global support) *Onshore support provided by agents across Canada *Nearshore support provided by agents in the Dominican Republic *Founded in 1994 *800+ employees in two centers (both in Canada) *Privately-owned *Offering PCI-compliant solutions *Minimum program size: 20 FTE *Bilingual support for high volume programs in: English, French, Spanish. We can also support lower volume/coverage models with Portuguese, German, Cantonese and Mandarin.