Overview:

Our core purpose is “We are curators of unique brands, bringing elevated food and beverage experiences to Canadians.”

Tree of Life Canada ULC is an Employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. We are committed to meeting the needs of persons with disabilities. If selected for an interview, we will be happy to work with you to ensure your interview is accessible and accommodation is provided. When your interview is being scheduled, please advise the Recruiter of how we might be able to support your participation. For more information please visit our website at http://www.treeoflife.ca

** NOTE: Reference checks will be conducted for potential candidates and the information collected will be used in making the final hiring decision.

Primary Responsibilities:

The position is responsible for maintaining a portfolio of customer accounts and all corresponding duties required to maintain those accounts and balances up to a stipulated standard of performance. Duties include processing payments, credits, performing reconciliations, following up on claims and overdue accounts. We expect that all activities will be consistent with Tree of Life Canada’s Mission, Vision, and Values.

Essential Functions:

• Support and participate in food safety programs including SQF (Safe Quality Food)
• Maintain Aged Trial Balance for portfolio of Customers pro-actively to minimize aged balances over 60 days
• Perform daily posting of payments to customer accounts
• Review and release of Sales Orders on credit hold/COD block for customers throughout the day
• Contact COD customers to arrange payments and release orders accordingly in a timely fashion
• Monitor and follow up, resolve and clear customer Deductions and Short payments
• Monitor and collect past due accounts receivable by contacting customers via email and telephone
• Collaborate cross functionally with Sales, Warehouse and Deductions team to resolve and address outstanding deductions
• Upload & clear TPM claims/deductions to Vistex
• Assist others in department when required and perform tasks on department projects where required
• Must maintain good attendance, safe work practices and maintain safeguards of confidential company information

Minimum Requirements, Qualifications, Additional Skills, Aptitude:

• Post Secondary Degree or Diploma in Business Administration, Finance, Accounting or other related field
• Previous experience in Accounts Receivable or a Finance department beneficial
• Proficient in MS Office (strong Excel skills)
• Knowledge of general accounting principles, accounts receivable processes and systems beneficial
• Experience in working in financial systems (SAP) beneficial
• Experience in working with Customer Portals advantageous
• Ability to work with numbers, have analytical skills and high attention to detail
• Strong time management skills, ability to work with a sense of urgency and meet deadlines with accuracy
• Excellent customer service and problem resolution skills
• Ability to learn quickly
• Be comfortable with routine and repetitive work
• Have a high level of integrity, confidentiality, and accountability
• Desire to succeed with a strong work ethic and positive team attitude
• Ability to respond appropriately in pressure situations with a calm and steady demeanor
• Able to effectively communicate both verbally and in writing