Job Title: Donor Relations Officer

Reports to: Manager, Donor Relations

Hours of Work: Full-time

Our Mission: Because of the life-changing gospel of Jesus Christ, Hope Mission exists to serve the physical, emotional, and spiritual needs of those in search of help, healing, and hope.

Job Summary: The Donor Relations Officer plays a vital role helping provide for the needs of our vulnerable neighbours. This role is crucial in nurturing and strengthening relationships with Hope Mission’s valued donors, ensuring supporters feel appreciated, informed, and connected to the mission and understand the impact of their generosity. The ideal candidate will be passionate about Hope Mission’s work, possess excellent interpersonal and communication skills, and be dedicated to fostering a culture of gratitude and partnership with our donor community. They will be excited about fundraising to support our vulnerable neighbours.

Major Duties and Responsibilities:

• Proactively and sincerely thank donors for their contributions through various channels, including calls, emails and personalized notes.
• Regularly phone donors to express gratitude, provide updates, invite them for tours or meetings, and, when appropriate, solicit further support.
• Organize and lead tours of Hope Mission facilities for new and existing donors, effectively showcasing the tangible impact of their generosity on the lives of those we serve.
• Prepare and send timely, accurate, and compelling reports to donors, illustrating the outcomes and successes made possible by their support.
• Schedule and facilitate meetings with donors to deepen relationships, understand their philanthropic goals, and align them with Hope Mission’s funding needs.
• Actively solicit matching gifts or sponsorships from individuals and corporations to maximize fundraising opportunities.
• Identify and pursue sponsorship opportunities for Hope Mission events and programs.
• Maintain accurate and up-to-date donor records in the CRM system.
• Assist with the planning and execution of fundraising events and donor events, such as radiothons and peer-to-peer fundraising events.
• Other duties as required.

Minimum Qualifications and Skills:

• Full Class 5 Alberta driver’s license with a clean driver’s abstract and 5 years accident-free driving record.
• Clean criminal record check, including vulnerable sector check and child welfare check is required.
• First Aid and Non-Violent Crisis Intervention training is an asset, but is provided if needed.
• High level of care and compassion for marginalized and underprivileged people.
• Excellent communication and interpersonal skills.

Key Competencies:

• A deep commitment to the mission and values of Hope Mission.
• Experience in a donor relations, fundraising, stewardship, or a related customer service/relationship management role—we are willing to train those with a deep excitement about the value of fundraising as a way of helping those in need.
• Exceptional interpersonal and communication skills (written, verbal, and presentation).
• Ability to connect with and build rapport with a diverse range of individuals.
• Strong organizational skills and attention to detail.
• Proactive and driven self-starter with the ability to manage multiple priorities and meet deadlines.
• Experience in organizing tours or small events is an asset.
• Familiarity with CRM databases and proficiency in Microsoft Office Suite.
• Ability to handle sensitive information with confidentiality and integrity.
• A compassionate and empathetic demeanor, aligned with the caring environment of Hope Mission.
• Post-secondary education in a related field such as Communications, Non-profit Management, Marketing, or equivalent experience is preferred.

Other Requirements:

• Being a Christian Organization we require our employees to be in agreement and sign the Hope Mission Statement of Faith.
• Must be legally entitled to work in Canada on a full-time basis.
• Able to provide Criminal Record Check and Vulnerable Sector Search
• A letter of reference from a ministry or church is an asset
• Adherence to Hope Mission’s Policies and Procedures.

Please note: this is an in-office role with frequent meeting at various Hope Mission facilities or with donors elsewhere in the city.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Full-time

Benefits:

• Casual dress
• Company events
• Dental care
• Discounted or free food
• Paid time off
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please tell us why you would like to work with a Christian organization. You can include this information in your cover letter or below.

Work Location: In person