Top Benefits
About the role
Quiénes somos
En Kyndryl diseñamos, construimos, administramos y modernizamos los sistemas tecnológicos esenciales de los que el mundo depende cada día. ¿Por qué trabajar en Kyndryl? Estamos siempre avanzando, siempre nos esforzamos por llegar más lejos en nuestro empeño por construir un mundo más equitativo e inclusivo para nuestros empleados, nuestros clientes y nuestras comunidades.
Función
Position: Network Analyst
Bi-Weekly Salary: $2,737.95 – $3,589.24
Division: Infrastructure Operations
Manager: Abhishek Rastogi
Location: Regina, SK
The Network Analyst is focused on leading the new technology introduction, evolve network acceptance, participate in projects and network upgrades. You will champion operational readiness and process improvements and be an expert in the hands-on troubleshooting of network technologies with a strong knowledge in a variety of network vendors and their management systems. You will be providing technical support to network operations teams for escalated incidents of varying complexity. You will work with Solutions & Architecture team and network vendors for new technology deployments, helping to build, maintain, and operate a reliable network for our customers. You will also provide much of the hands-on support, configuration and installation for customer devices as required and may support ad-hoc network projects.
The position ensures that all network issues are dealt with quickly and efficiently by either resolving them directly or by escalating to a senior team member. The successful candidate will be an important part of a larger team, providing direct customer support on issues and participating in management of all network components.
The Network Analyst will be supported and mentored by the team lead. This is a critical front-line operational role subject to regular business working conditions, may be assigned to customer sites and occasional travel is a requirement of the role. This role is also expected to evolve as ISM’s business evolves.
Responsibilities:
- Support, configure, maintain, and upgrade network devices, including but not limited to switches, routers, firewalls, load-balancers and SD-WAN edge devices
- Monitor network availability and performance. Review alerts and notifications from monitoring systems and diagnose issues
- Perform timely response and technical support to all incidents, requests, outages, and alerts
- Analyze technical and operational problems. Work with internal technical teams and/or vendor representatives to resolve problems in a timely fashion
- Participate in optimizing the network to meet performance, capacity, and security requirements
- Recommend, schedule and perform network improvements, upgrades and repairs
- Participate in network implementation and migration plans. Implement network solutions in the enterprise environment.
- Develop and maintain the documentation to ensure changing requirements and technologies are captured and communicated
- Assist in capacity planning, networking devices procurement and support renewal
- Collaborate with customers to advise and transform network and security infrastructure to enhance and optimize performance, stability, availability, and security
- Develop and maintain the documentation to ensure changing requirements and technologies are captured and communicated
- Provide recommendation, guidance, and oversight to the NOC in configuration, maintenance, and upgrade activities
- Establish standards, thresholds and rules/policies for monitoring and alerting, network availability and performance
- Review alerts and notifications from monitoring systems and diagnose issues, where escalated
- Provide recommendations, guidance and coaching to less senior team members
- Participate in an on-call rotation
- Other duties as assigned
Quién es usted
Qualifications:
-
Post-secondary education in related field or equivalent experience.
-
3-4 years of experience supporting and monitoring network systems or equivalent experience.
-
Proven experience in deploying and troubleshooting large-scale, complex enterprise networks.
-
Understanding of general IT concepts and technologies including cloud computing, virtualization, server platforms, and security.
-
Demonstrated knowledge/experience of networking concepts, protocols, equipment, configuration and implementation (e.g. TCP/IP, UDP, layer 4-7 firewalls, IPSec and SSL VPNs, routing, switching, load balancers, etc).
-
Demonstrated understanding of industry standard ITSM process frameworks (such as ITIL, Six Sigma, etc.)
-
Demonstrated understanding of Problem Solving and Decision-Making methodologies (eg: Kepner-Tregoe).
-
Excellent written, verbal, as well as customer service and interpersonal skills.
-
One or more relevant industry certification (eg: CCNA, JNCIA, Network+ etc.)
-
Experience using a variety of monitoring and ticket management tools and providing remote support
-
Ability to participate in a rotating on-call schedule
-
Note: This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.
Ser usted mismo
La diversidad es mucho más que lo que parecemos o de dónde venimos, es cómo pensamos y quiénes somos. Recibimos con agrado a personas de todas las culturas, orígenes y experiencias. Pero no lo estamos haciendo solos: nuestras Kyndryl Inclusion Networks son solo una de las muchas formas en las que creamos un lugar de trabajo donde todos los empleados de Kyndryl pueden encontrar y proporcionar apoyo y asesoramiento. Este compromiso de acoger a todos en nuestra empresa significa que Kyndryl le da a usted y a todos los que están a su lado, la posibilidad de ser usted mismo en el trabajo, individual y colectivamente, y apoyar la activación de nuestra cultura equitativa. Es lo que conocemos como The Kyndryl Way.
Lo que puede esperar
Con recursos de última generación y clientes de Fortune 100, cada día es una oportunidad para innovar, crear nuevas capacidades, nuevas relaciones, nuevos procesos y nuevo valor. A Kyndryl le interesa su bienestar y se enorgullece de ofrecerle prestaciones con opciones a su elección, que reflejen la diversidad de nuestros empleados y que le apoyen a usted y a su familia en los momentos importantes, sea cual sea el momento de su vida. Nuestros programas de capacitación para empleados le dan acceso a la mejor capacitación del sector para recibir certificaciones, como Microsoft, Google, Amazon, Skillsoft y muchos más. A través de nuestra plataforma de voluntariado y donaciones en toda la empresa, puede hacer donaciones, iniciar recaudaciones de fondos, ofrecerse como voluntario y buscar en más de 2 millones de organizaciones sin ánimo de lucro. En Kyndryl invertimos mucho en usted, queremos que tenga éxito para que, juntos, triunfemos todos.
¡Venga recomendado!
Si conoce a alguien que trabaje en Kyndryl, cuando se le pregunte "cómo nos conoció" durante el proceso de solicitud, seleccione "Recomendación de un empleado" e introduzca el nombre de su contacto y la dirección de correo electrónico de Kyndryl
About ISM Canada
Providing technology based solutions to address complex business problems, backed by the global reach of Kyndryl.
Headquartered in Regina, Saskatchewan, we have local teams in cities across the country. Our combination of local presence and global connections means we are uniquely positioned to focus on providing fully managed services in addition to consulting, staff augmentation, and project-based services to our customers across Canada.
Collaborations with leading global technology firms – combined with local, skilled resources – means ISM brokers, integrates and manages state-of-the-art business solutions for our customers.
We are a wholly owned subsidiary of Kyndryl. We have over 48 years of experience in providing IT solutions, with a focus on delivering local solutions with local resources to our clients across Canada. ISM has deep roots in the Canadian IT sector. Our history speaks to a long-standing culture of innovation and providing high value services to our clients. We prioritize learning about our clients and their business to collaborate on the best approach for their unique needs based on their competitive advantage, business model and desired business outcomes. We bring forward the breadth and depth of experience by leveraging the best skills from our teams and partner organizations to help clients achieve their strategic business objectives.
Top Benefits
About the role
Quiénes somos
En Kyndryl diseñamos, construimos, administramos y modernizamos los sistemas tecnológicos esenciales de los que el mundo depende cada día. ¿Por qué trabajar en Kyndryl? Estamos siempre avanzando, siempre nos esforzamos por llegar más lejos en nuestro empeño por construir un mundo más equitativo e inclusivo para nuestros empleados, nuestros clientes y nuestras comunidades.
Función
Position: Network Analyst
Bi-Weekly Salary: $2,737.95 – $3,589.24
Division: Infrastructure Operations
Manager: Abhishek Rastogi
Location: Regina, SK
The Network Analyst is focused on leading the new technology introduction, evolve network acceptance, participate in projects and network upgrades. You will champion operational readiness and process improvements and be an expert in the hands-on troubleshooting of network technologies with a strong knowledge in a variety of network vendors and their management systems. You will be providing technical support to network operations teams for escalated incidents of varying complexity. You will work with Solutions & Architecture team and network vendors for new technology deployments, helping to build, maintain, and operate a reliable network for our customers. You will also provide much of the hands-on support, configuration and installation for customer devices as required and may support ad-hoc network projects.
The position ensures that all network issues are dealt with quickly and efficiently by either resolving them directly or by escalating to a senior team member. The successful candidate will be an important part of a larger team, providing direct customer support on issues and participating in management of all network components.
The Network Analyst will be supported and mentored by the team lead. This is a critical front-line operational role subject to regular business working conditions, may be assigned to customer sites and occasional travel is a requirement of the role. This role is also expected to evolve as ISM’s business evolves.
Responsibilities:
- Support, configure, maintain, and upgrade network devices, including but not limited to switches, routers, firewalls, load-balancers and SD-WAN edge devices
- Monitor network availability and performance. Review alerts and notifications from monitoring systems and diagnose issues
- Perform timely response and technical support to all incidents, requests, outages, and alerts
- Analyze technical and operational problems. Work with internal technical teams and/or vendor representatives to resolve problems in a timely fashion
- Participate in optimizing the network to meet performance, capacity, and security requirements
- Recommend, schedule and perform network improvements, upgrades and repairs
- Participate in network implementation and migration plans. Implement network solutions in the enterprise environment.
- Develop and maintain the documentation to ensure changing requirements and technologies are captured and communicated
- Assist in capacity planning, networking devices procurement and support renewal
- Collaborate with customers to advise and transform network and security infrastructure to enhance and optimize performance, stability, availability, and security
- Develop and maintain the documentation to ensure changing requirements and technologies are captured and communicated
- Provide recommendation, guidance, and oversight to the NOC in configuration, maintenance, and upgrade activities
- Establish standards, thresholds and rules/policies for monitoring and alerting, network availability and performance
- Review alerts and notifications from monitoring systems and diagnose issues, where escalated
- Provide recommendations, guidance and coaching to less senior team members
- Participate in an on-call rotation
- Other duties as assigned
Quién es usted
Qualifications:
-
Post-secondary education in related field or equivalent experience.
-
3-4 years of experience supporting and monitoring network systems or equivalent experience.
-
Proven experience in deploying and troubleshooting large-scale, complex enterprise networks.
-
Understanding of general IT concepts and technologies including cloud computing, virtualization, server platforms, and security.
-
Demonstrated knowledge/experience of networking concepts, protocols, equipment, configuration and implementation (e.g. TCP/IP, UDP, layer 4-7 firewalls, IPSec and SSL VPNs, routing, switching, load balancers, etc).
-
Demonstrated understanding of industry standard ITSM process frameworks (such as ITIL, Six Sigma, etc.)
-
Demonstrated understanding of Problem Solving and Decision-Making methodologies (eg: Kepner-Tregoe).
-
Excellent written, verbal, as well as customer service and interpersonal skills.
-
One or more relevant industry certification (eg: CCNA, JNCIA, Network+ etc.)
-
Experience using a variety of monitoring and ticket management tools and providing remote support
-
Ability to participate in a rotating on-call schedule
-
Note: This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.
Ser usted mismo
La diversidad es mucho más que lo que parecemos o de dónde venimos, es cómo pensamos y quiénes somos. Recibimos con agrado a personas de todas las culturas, orígenes y experiencias. Pero no lo estamos haciendo solos: nuestras Kyndryl Inclusion Networks son solo una de las muchas formas en las que creamos un lugar de trabajo donde todos los empleados de Kyndryl pueden encontrar y proporcionar apoyo y asesoramiento. Este compromiso de acoger a todos en nuestra empresa significa que Kyndryl le da a usted y a todos los que están a su lado, la posibilidad de ser usted mismo en el trabajo, individual y colectivamente, y apoyar la activación de nuestra cultura equitativa. Es lo que conocemos como The Kyndryl Way.
Lo que puede esperar
Con recursos de última generación y clientes de Fortune 100, cada día es una oportunidad para innovar, crear nuevas capacidades, nuevas relaciones, nuevos procesos y nuevo valor. A Kyndryl le interesa su bienestar y se enorgullece de ofrecerle prestaciones con opciones a su elección, que reflejen la diversidad de nuestros empleados y que le apoyen a usted y a su familia en los momentos importantes, sea cual sea el momento de su vida. Nuestros programas de capacitación para empleados le dan acceso a la mejor capacitación del sector para recibir certificaciones, como Microsoft, Google, Amazon, Skillsoft y muchos más. A través de nuestra plataforma de voluntariado y donaciones en toda la empresa, puede hacer donaciones, iniciar recaudaciones de fondos, ofrecerse como voluntario y buscar en más de 2 millones de organizaciones sin ánimo de lucro. En Kyndryl invertimos mucho en usted, queremos que tenga éxito para que, juntos, triunfemos todos.
¡Venga recomendado!
Si conoce a alguien que trabaje en Kyndryl, cuando se le pregunte "cómo nos conoció" durante el proceso de solicitud, seleccione "Recomendación de un empleado" e introduzca el nombre de su contacto y la dirección de correo electrónico de Kyndryl
About ISM Canada
Providing technology based solutions to address complex business problems, backed by the global reach of Kyndryl.
Headquartered in Regina, Saskatchewan, we have local teams in cities across the country. Our combination of local presence and global connections means we are uniquely positioned to focus on providing fully managed services in addition to consulting, staff augmentation, and project-based services to our customers across Canada.
Collaborations with leading global technology firms – combined with local, skilled resources – means ISM brokers, integrates and manages state-of-the-art business solutions for our customers.
We are a wholly owned subsidiary of Kyndryl. We have over 48 years of experience in providing IT solutions, with a focus on delivering local solutions with local resources to our clients across Canada. ISM has deep roots in the Canadian IT sector. Our history speaks to a long-standing culture of innovation and providing high value services to our clients. We prioritize learning about our clients and their business to collaborate on the best approach for their unique needs based on their competitive advantage, business model and desired business outcomes. We bring forward the breadth and depth of experience by leveraging the best skills from our teams and partner organizations to help clients achieve their strategic business objectives.