About the role
As a Customer Success Outreach Associate, you will play a crucial role in fostering positive relationships with our customers and ensuring their satisfaction with our products or services. You will be responsible for reaching out to customers, understanding their needs, addressing any concerns they may have, and providing assistance to maximize their experience.
RESPONSIBILITIES:
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Customer Engagement:
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Initiate proactive outreach to customers via email, phone calls, and other communication channels.
-
Build rapport with customers to understand their requirements and challenges.
-
Provide product or service demonstrations and answer inquiries effectively.
-
Negotiate migration and upgrade contract and transition customer to implementation team
-
Issue Resolution:
-
Identify and address customer concerns or issues promptly.
-
Collaborate with internal teams to resolve customer queries or escalate issues when necessary.
-
Ensure timely and satisfactory resolution of customer problems.
-
Customer Success Advocacy:
-
Work closely with sales and marketing teams to identify opportunities for upselling or cross-selling based on customer requirements.
-
Contribute to the development of customer success strategies and initiatives.
REQUIREMENTS:
- Bachelor’s degree in business administration, marketing, communications, or related field.
- Strong communication skills, both verbal and written.
- Previous negotiation and objection handling experience
- Excellent interpersonal skills with the ability to build relationships and trust with customers.
- Problem-solving abilities and a proactive approach to customer issues.
- Ability to work collaboratively in a team environment.
- Familiarity with customer relationship management (CRM) software is a plus.
- Prior experience in customer service, sales, or a related field is advantageous but not required.
About Lone Wolf Technologies
At Lone Wolf Technologies, we believe making tech for real estate is about much more than just making the best tools. It’s about making them connect, all in one place—to make real estate simple.
Our mission is to provide agents, brokers, admins, and associations alike with the technology tools they need to lead in real estate—from the leading transaction solutions in North America to the industry standard in back office and accounting.
We’ve been in real estate since our very first day, over 35 years ago now—and in that time, we’ve worked with our users to create technology that works the way they do, connects the way they do, and provides an exceptional experience the way they do.
About the role
As a Customer Success Outreach Associate, you will play a crucial role in fostering positive relationships with our customers and ensuring their satisfaction with our products or services. You will be responsible for reaching out to customers, understanding their needs, addressing any concerns they may have, and providing assistance to maximize their experience.
RESPONSIBILITIES:
-
Customer Engagement:
-
Initiate proactive outreach to customers via email, phone calls, and other communication channels.
-
Build rapport with customers to understand their requirements and challenges.
-
Provide product or service demonstrations and answer inquiries effectively.
-
Negotiate migration and upgrade contract and transition customer to implementation team
-
Issue Resolution:
-
Identify and address customer concerns or issues promptly.
-
Collaborate with internal teams to resolve customer queries or escalate issues when necessary.
-
Ensure timely and satisfactory resolution of customer problems.
-
Customer Success Advocacy:
-
Work closely with sales and marketing teams to identify opportunities for upselling or cross-selling based on customer requirements.
-
Contribute to the development of customer success strategies and initiatives.
REQUIREMENTS:
- Bachelor’s degree in business administration, marketing, communications, or related field.
- Strong communication skills, both verbal and written.
- Previous negotiation and objection handling experience
- Excellent interpersonal skills with the ability to build relationships and trust with customers.
- Problem-solving abilities and a proactive approach to customer issues.
- Ability to work collaboratively in a team environment.
- Familiarity with customer relationship management (CRM) software is a plus.
- Prior experience in customer service, sales, or a related field is advantageous but not required.
About Lone Wolf Technologies
At Lone Wolf Technologies, we believe making tech for real estate is about much more than just making the best tools. It’s about making them connect, all in one place—to make real estate simple.
Our mission is to provide agents, brokers, admins, and associations alike with the technology tools they need to lead in real estate—from the leading transaction solutions in North America to the industry standard in back office and accounting.
We’ve been in real estate since our very first day, over 35 years ago now—and in that time, we’ve worked with our users to create technology that works the way they do, connects the way they do, and provides an exceptional experience the way they do.