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Operations Analyst, Client Service and Support

Citco6 days ago
Halifax, NS
Mid Level
full_time

Top Benefits

Range of benefits
Training and education support
Flexible working arrangements

About the role

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

About the Team & Business Line:

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

As a core member of our Data Operations team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon

Your Role:

  • You will be responsible for meeting the daily deliverables of the client and other Citco office’s Service Level Agreement.

  • Require a comprehensive understanding of the fundamentals of trade capture and data processing

  • Ability to follow processes and have a fundamental understanding of complex financial instruments

  • Be responsible to manage all aspects of automating and processing, via currently supported interfaces, the load of client activity/position related data into Citco’s accounting and daily reject processing; this team is expected to be able to resolve data issues based on an improved understanding of the overall lifecycle of a trade

  • Be involved in the production of daily operational deliverables in line with client/other Citco offices service level agreements

  • Configure and maintain interfaces that are used to capture transaction data

  • Work with internal and external clients to resolve any open trade capture issues

  • Facilitate the timely processing of data into Citco Fund Services core platforms

  • Verify Security Master setup to ensure proper profit and loss capture and risk management reporting

  • Support the conversion of any new clients or existing migrations in line with our standard operating model

  • Assist in verifying test results for all in house system enhancements

  • Support other business units during peak periods

  • Work with teams within and outside of Operational Support to identify and implement process improvement

  • Partake in the daily hand over of open tasks

About You:

  • You have a Bachelor’s Degree with a keen interest in Financial Services.
  • 0-1+ years in Financial Services with an exposure to operations processing
  • introductory knowledge of financial instruments; global markets, OTC security markets, fixed Income and derivatives will be an advantage
  • Comfortable with the Microsoft Office suite, specifically Excel

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection

About Citco

Financial Services
5001-10,000

Our heritage, since founding a civil law notary practice in the 1940s to establishing the Curacao International Trust Company in the 1960s, is built on challenging paradigms and delivering exceptional service within the financial and professional services industry. Today, with more than 6,000 employees in 45 countries, we continue to pioneer award-winning services and technology solutions that meet ever changing markets.

A commitment to investing in people, and proprietary technologies, has resulted in our reputation as the industry's preeminent service provider, reassuring clients that their critical administration functions are in safe hands.

Our thought leadership and ability to quickly navigate complex change means our clients can depend on us as trusted advisors to make informed decisions in response to market conditions.

Our Divisions

Citco Fund Services & Investor Relations CFS is the global leader in services for the alternative investment industry. With over 2,000 funds under administration and net assets exceeding $840 billion, we provide full service fund administration, fund accounting, net asset value calculations, investor relations, and more.

Governance Services Leveraging our extensive global office network Citco Governance Services provides customised solutions, including corporate and global subsidiary governance, secretarial services, financial accounting and reporting, tax and audit liaison, and market entry services.

Banking, Depositary & Custody Services Citco Banks operate in strategic financial centres and provide Institutional and Fund of Funds clients access to the funds universe through multiple communication and online real-time global funds platforms.

Citco Technology Management Through our eight global development centres, Citco Technology Management provides secure infrastructures and develops award-winning technology products that underpin our commitment to service excellence.