About the role
Concierge
We’re opening a brand-new, state-of-the-art Campus of Care in Brantford, offering both Retirement Living and Long-Term Care in one compassionate and innovative community. We're looking for caring, committed team members to help us make a difference every day.
At Sienna you won’t just fill a position; you will build lasting relationships with residents who call Brant's Landing their home. Join us in a role where knowing each resident not just by name, but by story, is not just possible, it is expected. Our purpose is to cultivate happiness in daily life! We truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives with the utmost comfort, dignity, and respect.
As a Concierge your typical day will impact in the following ways:
-
Responding to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensures all complaints are forwarded to the General Manager in writing.
-
Promoting excellent customer service in all personal interactions with visitors, families, residents and team members.
-
Greeting all visitors to the building and ensures that their needs are addressed in a pleasant and unhurried fashion and conducts mini tours in accordance with policies and procedures.
-
Providing clerical and computer support to all managers as requested.
-
Completing required records to support cash transactions related to the sale of guest and team member meal vouchers / tickets.
-
Performing other duties as assigned.
Must haves:
-
Completion of grade 12 education.
-
Excellent verbal and written communication skills.
-
Positive attitude and proven customer service skills through related work experience.
-
Proven organizational skills and ability to multi task.
-
Must demonstrate computer proficiency with MS Office, specifically Excel, Word, and Power Point.
-
As part of legislative requirements, all successful candidates must meet the provincial police check and tuberculosis screening requirements as applicable.
-
All applicants must successfully pass the prescribed Criminal Records Check. Applicable to British Columbia applicants.
Bonus Points for having:
- Additional applied courses i.e. office administration preferred.
Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.
Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.
About Sienna Senior Living
At Sienna Senior Living, our Purpose is to cultivate happiness in daily life. Our work does not stop at providing the highest quality of service and care to our residents - it goes much further. Each and every day, we strive to bring happiness into our residents’ lives by enabling our team to put their passion for their work into action and supporting families to bring joy into our homes.
Sienna is one of Canada’s largest owners and operators of senior living options, with 93 high-quality residences in key markets in Ontario, British Columbia, Alberta and Saskatchewan. We offer independent living, assisted living and memory care under our Aspira retirement brand, as well as long-term care, specialized programs and services, and expert management services. Our approximately 12,000 team members are committed to helping residents discover happiness through personalization, choice and community engagement in a comfortable, home-like setting.
Our aim is to consistently create a positive resident experience, along with a high-performing team and workplace culture that are driven by shared Values and a commitment to innovation and excellence. As leaders in the sector, we leverage technology and best practices to constantly set new benchmarks for quality. At the same time, we never lose sight of our vision— to be Canada’s most trusted and most loved senior living provider.
About the role
Concierge
We’re opening a brand-new, state-of-the-art Campus of Care in Brantford, offering both Retirement Living and Long-Term Care in one compassionate and innovative community. We're looking for caring, committed team members to help us make a difference every day.
At Sienna you won’t just fill a position; you will build lasting relationships with residents who call Brant's Landing their home. Join us in a role where knowing each resident not just by name, but by story, is not just possible, it is expected. Our purpose is to cultivate happiness in daily life! We truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives with the utmost comfort, dignity, and respect.
As a Concierge your typical day will impact in the following ways:
-
Responding to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensures all complaints are forwarded to the General Manager in writing.
-
Promoting excellent customer service in all personal interactions with visitors, families, residents and team members.
-
Greeting all visitors to the building and ensures that their needs are addressed in a pleasant and unhurried fashion and conducts mini tours in accordance with policies and procedures.
-
Providing clerical and computer support to all managers as requested.
-
Completing required records to support cash transactions related to the sale of guest and team member meal vouchers / tickets.
-
Performing other duties as assigned.
Must haves:
-
Completion of grade 12 education.
-
Excellent verbal and written communication skills.
-
Positive attitude and proven customer service skills through related work experience.
-
Proven organizational skills and ability to multi task.
-
Must demonstrate computer proficiency with MS Office, specifically Excel, Word, and Power Point.
-
As part of legislative requirements, all successful candidates must meet the provincial police check and tuberculosis screening requirements as applicable.
-
All applicants must successfully pass the prescribed Criminal Records Check. Applicable to British Columbia applicants.
Bonus Points for having:
- Additional applied courses i.e. office administration preferred.
Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.
Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.
About Sienna Senior Living
At Sienna Senior Living, our Purpose is to cultivate happiness in daily life. Our work does not stop at providing the highest quality of service and care to our residents - it goes much further. Each and every day, we strive to bring happiness into our residents’ lives by enabling our team to put their passion for their work into action and supporting families to bring joy into our homes.
Sienna is one of Canada’s largest owners and operators of senior living options, with 93 high-quality residences in key markets in Ontario, British Columbia, Alberta and Saskatchewan. We offer independent living, assisted living and memory care under our Aspira retirement brand, as well as long-term care, specialized programs and services, and expert management services. Our approximately 12,000 team members are committed to helping residents discover happiness through personalization, choice and community engagement in a comfortable, home-like setting.
Our aim is to consistently create a positive resident experience, along with a high-performing team and workplace culture that are driven by shared Values and a commitment to innovation and excellence. As leaders in the sector, we leverage technology and best practices to constantly set new benchmarks for quality. At the same time, we never lose sight of our vision— to be Canada’s most trusted and most loved senior living provider.