Product Operations Administrator
Top Benefits
About the role
About Inovatec:
Inovatec is an exciting growth company based in Vancouver B.C., established in 2006. We are North America’s leading provider of cloud-based software solutions for the automotive, powersports, and equipment financing industries. Our solutions are used by some of the largest banks, credit unions, and finance companies in Canada and the U.S.
At Inovatec, we foster a diverse and inclusive environment that encourages collaboration where we grow together and win as a team. It’s important that we live up to our four core values: make sound decisions, get better every day, find a way, and we before me. We thrive by challenging the status quo to push the industry forward, and we know when to have fun! With team members across North America and Europe, we’re committed to investing in the development of our team, no matter where they’re located.
Position Summary
The Product Operations Administrator is a key member of the Product Operations Team. In this role, you manage the lifecycle of incidents and proactively monitor product systems. You collaborate with Infrastructure Engineers, Customer Service Teams, and remote team members to resolve day-to-day incidents and issues related to Inovatec products and hosting infrastructure.
Responsibilities
- Resolve incidents and problems escalated by various teams, customers, and system alerts, including on-call responsibilities. Communicate effectively with internal teams and customers.
- Participate in day-to-day product operations, including deployment of new releases and maintenance of the product hosting infrastructure—covering patching, disaster recovery, backup management, and related tasks.
- Recommend processes and technologies to improve team efficiency and overall operational effectiveness.
Technical Skills Required
- Solid understanding of cloud computing technologies, business drivers, and emerging computing trends.
- Strong technical experience with common database technologies such as SQL Server, web application, .NET hosting, and Microsoft Azure Cloud.
- Knowledge of access management, administration, and application support.
- Familiarity with ITIL processes, CMDB, and change management.
- Understanding of IT infrastructure, including backups, upgrades and patching, performance tuning, monitoring, alerting, deployments, and disaster recovery.
- Proficient in technologies such as Microsoft Azure, Windows Server, SQL Server, PowerShell, .NET, PagerDuty, New Relic, Azure DevOps, Octopus Deploy, Jira, Confluence, Office 365, Teams, and SharePoint.
Non-Technical Skills Required
- Strong problem-solving skills, leveraging internal and external resources.
- Analytical and process-oriented, with a proven ability to drive decisions collaboratively, resolve conflicts, and ensure follow-through.
- Exceptional incident troubleshooting and root cause documentation skills.
- Excellent verbal and written communication skills.
Qualifications
- Bachelor’s degree in Computer Science or a related field.
- Minimum 3 years of experience in production application support and incident response within a cloud-hosted platform.
- Minimum 3 years of experience implementing, maintaining, and troubleshooting web and SQL servers.
- Preferred Certifications: Microsoft Certified: Azure Administrator Associate (AZ-104)
Associated Roles:
- Systems Administrator
- Cloud Administrator
- IT Administrator
- Support Agent
Our core values:
Make sound decisions: We put ourselves in our customer's shoes, always ensuring we have the right facts and focus on solving the right problems.
Act like an owner: Take initiative and be proactive, take responsibility for outcomes, overcome hurdles and find solutions, follows through on commitments.
Get better every day: With our growth mindset and positive attitude, we apply our passion for innovation not just to our products, but also to ourselves.
We before me: Our collaborative spirit pushes us to act without ego, to communicate openly and honestly, and to win as a team.
What we offer:
- Competitive salary and bonus structure
- Flexible work environment
- Career growth
- Industry-leading benefits plan
About Inovatec Systems Corporation
We are experts in providing innovative software solutions helping businesses establish a scalable, data driven business model within the automotive and equipment finance industry.
We offer quality solutions, service and support to clients from small businesses to large corporations no matter how unique or complex the problem may be.
Our expertise and passion for business process automation drives our commitment in developing innovative technology that will integrate and grow with your company, keeping our solutions successful in the long term. Providing clients with the highest levels of professionalism, combining integrity with excellence is the foundation upon which we continue to build our success today.
Our Product Inovatec LOS, LMS and Direct
Trusted by North America’s largest lenders, Inovatec provides an integrated lending platform developed to accelerate your lending business while ensuring you pay only for transactions you book. Our speed to market and highly configurable workflows ensure you can quickly adapt to changing markets. Our Open API infrastructure harmonizes partners, vendors, dealers, internal staff and management. Our streamlined user interface gives you the ability to quickly and easily decision a deal – often with just one click.
INOVATEC CONSUMER DIRECT Generate credit applications via mobile, web, or event chat. Our client-branded gateway opens new channels with multi-lender offerings and multi-asset submissions.
INOVATEC LOS Increase transaction volumes and speed to fund a deal. Our LOS framework leverages automation and machine learning to help you shave time off of every transaction. Plus, you only pay for the deals you book.
Inovatec LMS Eliminate silos and automate your workflows. Our simplified LMS provides a collaborative and unified view across all departments with auto-alerts for ease of operation.
Our Values • Make sound decisions – Think like the customer. Get informed and ask questions. Bring the right details. Use time wisely • Find a way – Overcome hurdles and find solutions. Follow through on commitments. Get things over the finish line • Get better every day - Thirst for innovation. Passion for learning and improving. Bring enthusiasm and a positive attitude • We before me – Open and honest conversations. Act selflessly without ego. Own mistakes and share credit. We win as a team
Product Operations Administrator
Top Benefits
About the role
About Inovatec:
Inovatec is an exciting growth company based in Vancouver B.C., established in 2006. We are North America’s leading provider of cloud-based software solutions for the automotive, powersports, and equipment financing industries. Our solutions are used by some of the largest banks, credit unions, and finance companies in Canada and the U.S.
At Inovatec, we foster a diverse and inclusive environment that encourages collaboration where we grow together and win as a team. It’s important that we live up to our four core values: make sound decisions, get better every day, find a way, and we before me. We thrive by challenging the status quo to push the industry forward, and we know when to have fun! With team members across North America and Europe, we’re committed to investing in the development of our team, no matter where they’re located.
Position Summary
The Product Operations Administrator is a key member of the Product Operations Team. In this role, you manage the lifecycle of incidents and proactively monitor product systems. You collaborate with Infrastructure Engineers, Customer Service Teams, and remote team members to resolve day-to-day incidents and issues related to Inovatec products and hosting infrastructure.
Responsibilities
- Resolve incidents and problems escalated by various teams, customers, and system alerts, including on-call responsibilities. Communicate effectively with internal teams and customers.
- Participate in day-to-day product operations, including deployment of new releases and maintenance of the product hosting infrastructure—covering patching, disaster recovery, backup management, and related tasks.
- Recommend processes and technologies to improve team efficiency and overall operational effectiveness.
Technical Skills Required
- Solid understanding of cloud computing technologies, business drivers, and emerging computing trends.
- Strong technical experience with common database technologies such as SQL Server, web application, .NET hosting, and Microsoft Azure Cloud.
- Knowledge of access management, administration, and application support.
- Familiarity with ITIL processes, CMDB, and change management.
- Understanding of IT infrastructure, including backups, upgrades and patching, performance tuning, monitoring, alerting, deployments, and disaster recovery.
- Proficient in technologies such as Microsoft Azure, Windows Server, SQL Server, PowerShell, .NET, PagerDuty, New Relic, Azure DevOps, Octopus Deploy, Jira, Confluence, Office 365, Teams, and SharePoint.
Non-Technical Skills Required
- Strong problem-solving skills, leveraging internal and external resources.
- Analytical and process-oriented, with a proven ability to drive decisions collaboratively, resolve conflicts, and ensure follow-through.
- Exceptional incident troubleshooting and root cause documentation skills.
- Excellent verbal and written communication skills.
Qualifications
- Bachelor’s degree in Computer Science or a related field.
- Minimum 3 years of experience in production application support and incident response within a cloud-hosted platform.
- Minimum 3 years of experience implementing, maintaining, and troubleshooting web and SQL servers.
- Preferred Certifications: Microsoft Certified: Azure Administrator Associate (AZ-104)
Associated Roles:
- Systems Administrator
- Cloud Administrator
- IT Administrator
- Support Agent
Our core values:
Make sound decisions: We put ourselves in our customer's shoes, always ensuring we have the right facts and focus on solving the right problems.
Act like an owner: Take initiative and be proactive, take responsibility for outcomes, overcome hurdles and find solutions, follows through on commitments.
Get better every day: With our growth mindset and positive attitude, we apply our passion for innovation not just to our products, but also to ourselves.
We before me: Our collaborative spirit pushes us to act without ego, to communicate openly and honestly, and to win as a team.
What we offer:
- Competitive salary and bonus structure
- Flexible work environment
- Career growth
- Industry-leading benefits plan
About Inovatec Systems Corporation
We are experts in providing innovative software solutions helping businesses establish a scalable, data driven business model within the automotive and equipment finance industry.
We offer quality solutions, service and support to clients from small businesses to large corporations no matter how unique or complex the problem may be.
Our expertise and passion for business process automation drives our commitment in developing innovative technology that will integrate and grow with your company, keeping our solutions successful in the long term. Providing clients with the highest levels of professionalism, combining integrity with excellence is the foundation upon which we continue to build our success today.
Our Product Inovatec LOS, LMS and Direct
Trusted by North America’s largest lenders, Inovatec provides an integrated lending platform developed to accelerate your lending business while ensuring you pay only for transactions you book. Our speed to market and highly configurable workflows ensure you can quickly adapt to changing markets. Our Open API infrastructure harmonizes partners, vendors, dealers, internal staff and management. Our streamlined user interface gives you the ability to quickly and easily decision a deal – often with just one click.
INOVATEC CONSUMER DIRECT Generate credit applications via mobile, web, or event chat. Our client-branded gateway opens new channels with multi-lender offerings and multi-asset submissions.
INOVATEC LOS Increase transaction volumes and speed to fund a deal. Our LOS framework leverages automation and machine learning to help you shave time off of every transaction. Plus, you only pay for the deals you book.
Inovatec LMS Eliminate silos and automate your workflows. Our simplified LMS provides a collaborative and unified view across all departments with auto-alerts for ease of operation.
Our Values • Make sound decisions – Think like the customer. Get informed and ask questions. Bring the right details. Use time wisely • Find a way – Overcome hurdles and find solutions. Follow through on commitments. Get things over the finish line • Get better every day - Thirst for innovation. Passion for learning and improving. Bring enthusiasm and a positive attitude • We before me – Open and honest conversations. Act selflessly without ego. Own mistakes and share credit. We win as a team