Manager, Mail Operations
About the role
Job Requisition Id: 191761
Business Function: Delivery Operations
Primary City: Saint John
Other Location(s): Province: New Brunswick
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: Bilingual Imperative (BBBB)
Employee Class and Level: CPMGA02
Number of Vacancies 1
Job Closing Date (YYYY/MM/DD): 2025/08/10
Job Description Under the general direction of the Director, Operations and in accordance with corporately established policies, procedures and guidelines, the incumbent manages the collection, processing and delivery operations in support of achieving local, divisional and national service performance and efficiency objectives.
Job Responsibilities Below are the main job requirements and responsibilities for the Manager, Mail Operations.
- Manages, directs and controls the collection, processing and delivery function in order to effectively meet established targets for service performance, productivity and efficiency.
- Develops and implements strategies to improve upon service performance and efficiency, inclusive of contingency planning in the event of emergency situations, with the assistance of various support functions (D.C.C., C&D Services, Network, Sales, etc.).
- Manages, directs and controls the collection, processing and delivery function to facilitate the distribution and integration of local mails with like products from regional, national and international points of origin.
- Reviews and monitors collection, processing and delivery operations to ensure business is conducted within corporately established tolerance rates for quality measurement.
- Implements effective financial planning and control mechanisms, in accordance with corporate policies and procedures, and monitors their implementation and use to ensure the establishment of sound financial practices.
- Manages personnel and material costs within established budgets while determining means for cost reduction through the achievement of productivity and efficiency gains as well as effective utilization of materials and equipment.
Job Responsibilities (continued)
- Manages and directs the introduction of corporately sponsored programs and systems or service changes through effective appropriation, delegation or assignment of resources and responsibility and ensures maintenance in accordance with established guidelines.
- Ensures the establishment and maintenance of local and/or corporately designed reporting systems in order to provide and retain data.
- Ensures, with the support of internal functions as well as provincial agencies and Labour Canada that the work environment is healthy, safe and secure for all resources, personnel, financial and material.
- Identifies facility, equipment, vehicle requirements and ensures the physical state and appearance of all facilities and equipment are maintained at a high standard reflecting well on the Corporation and its employees.
- Manages the administration of the collective agreements as well as the Canada Labour Code in association with those collective agreements.
- Establishes and maintains good employee/management relations in order to create an environment that will facilitate the development of personnel to meet individual as well as Corporate objectives.
Qualifications Education
- Completed post-secondary, preferably in a related field OR a combination of equivalent professional experience and training
Experience
- 3 to 5 years of relevant functional experience
- 2 or more years’ experience managing people
- One or more years of experience in a unionized environment an asset
Other Candidate Requirements
- Proficient computer skills and competent with Microsoft Office programs
- Designation and or certifications programs may be required for certain positions (e.g. Finance & Engineering)
- Excellent team building and leadership skills and experience
- Sound organizational, analytical, judgement and decision-making skills with proven abilities in problem solving
- Strong interpersonal skills with an ability to build and maintain relationships
- Strong oral and written communication skills
Other Information Canada Post’s values and behaviours Our Values - Trust , Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country.
Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions.
We’re committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting the Canada Post website.
About Canada Post / Postes Canada
As the country's postal service and leading ecommerce delivery company, we’re committed to serving Canadians and Canadian businesses, working for the greener good, and delivering a stronger Canada.
We are the only delivery organization with the network and commitment to serve all of the more than 17 million addresses across Canada. We operate the largest retail network in Canada, with almost 5,900 post offices in every corner of the country. Our nearly 68,000 employees connect us with Canadians and are proud to serve the communities where they live and work.
Canadians are at the heart of everything we do. We are dedicated to meeting their rapidly evolving needs and expectations. Our purpose, A Stronger Canada – Delivered, is anchored in our commitment to provide a service all Canadians can count on; demonstrate environmental and social leadership; and create a safe and welcoming workplace for all employees.
En tant que service postal et chef de file de la livraison des colis du cybercommerce au pays, nous sommes déterminés à servir la population et les entreprises d’ici, et à être porteurs d’un Canada plus fort et plus vert.
Grâce à notre réseau de livraison inégalé, nous avons la responsabilité de servir plus de 17 millions d’adresses d’un océan à l’autre. Avec près de 5 900 bureaux de poste, nous exploitons le plus vaste réseau de vente au détail au pays. Nos gens – quelque 68 000 employées et employés – servent fièrement les collectivités où ils vivent et travaillent, et nous relient à la population.
Les Canadiennes et les Canadiens sont au cœur de tout ce que nous faisons, et nous mettons tout en œuvre pour répondre à leurs besoins et à leurs attentes qui évoluent rapidement. Notre raison d’être, Porteurs d’un Canada plus fort, repose sur notre volonté d’offrir un service sur lequel tout le monde peut compter, de faire preuve de leadership en matière d’environnement et de responsabilité sociale, et de créer un milieu de travail sécuritaire et accueillant.
Manager, Mail Operations
About the role
Job Requisition Id: 191761
Business Function: Delivery Operations
Primary City: Saint John
Other Location(s): Province: New Brunswick
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: Bilingual Imperative (BBBB)
Employee Class and Level: CPMGA02
Number of Vacancies 1
Job Closing Date (YYYY/MM/DD): 2025/08/10
Job Description Under the general direction of the Director, Operations and in accordance with corporately established policies, procedures and guidelines, the incumbent manages the collection, processing and delivery operations in support of achieving local, divisional and national service performance and efficiency objectives.
Job Responsibilities Below are the main job requirements and responsibilities for the Manager, Mail Operations.
- Manages, directs and controls the collection, processing and delivery function in order to effectively meet established targets for service performance, productivity and efficiency.
- Develops and implements strategies to improve upon service performance and efficiency, inclusive of contingency planning in the event of emergency situations, with the assistance of various support functions (D.C.C., C&D Services, Network, Sales, etc.).
- Manages, directs and controls the collection, processing and delivery function to facilitate the distribution and integration of local mails with like products from regional, national and international points of origin.
- Reviews and monitors collection, processing and delivery operations to ensure business is conducted within corporately established tolerance rates for quality measurement.
- Implements effective financial planning and control mechanisms, in accordance with corporate policies and procedures, and monitors their implementation and use to ensure the establishment of sound financial practices.
- Manages personnel and material costs within established budgets while determining means for cost reduction through the achievement of productivity and efficiency gains as well as effective utilization of materials and equipment.
Job Responsibilities (continued)
- Manages and directs the introduction of corporately sponsored programs and systems or service changes through effective appropriation, delegation or assignment of resources and responsibility and ensures maintenance in accordance with established guidelines.
- Ensures the establishment and maintenance of local and/or corporately designed reporting systems in order to provide and retain data.
- Ensures, with the support of internal functions as well as provincial agencies and Labour Canada that the work environment is healthy, safe and secure for all resources, personnel, financial and material.
- Identifies facility, equipment, vehicle requirements and ensures the physical state and appearance of all facilities and equipment are maintained at a high standard reflecting well on the Corporation and its employees.
- Manages the administration of the collective agreements as well as the Canada Labour Code in association with those collective agreements.
- Establishes and maintains good employee/management relations in order to create an environment that will facilitate the development of personnel to meet individual as well as Corporate objectives.
Qualifications Education
- Completed post-secondary, preferably in a related field OR a combination of equivalent professional experience and training
Experience
- 3 to 5 years of relevant functional experience
- 2 or more years’ experience managing people
- One or more years of experience in a unionized environment an asset
Other Candidate Requirements
- Proficient computer skills and competent with Microsoft Office programs
- Designation and or certifications programs may be required for certain positions (e.g. Finance & Engineering)
- Excellent team building and leadership skills and experience
- Sound organizational, analytical, judgement and decision-making skills with proven abilities in problem solving
- Strong interpersonal skills with an ability to build and maintain relationships
- Strong oral and written communication skills
Other Information Canada Post’s values and behaviours Our Values - Trust , Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country.
Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions.
We’re committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting the Canada Post website.
About Canada Post / Postes Canada
As the country's postal service and leading ecommerce delivery company, we’re committed to serving Canadians and Canadian businesses, working for the greener good, and delivering a stronger Canada.
We are the only delivery organization with the network and commitment to serve all of the more than 17 million addresses across Canada. We operate the largest retail network in Canada, with almost 5,900 post offices in every corner of the country. Our nearly 68,000 employees connect us with Canadians and are proud to serve the communities where they live and work.
Canadians are at the heart of everything we do. We are dedicated to meeting their rapidly evolving needs and expectations. Our purpose, A Stronger Canada – Delivered, is anchored in our commitment to provide a service all Canadians can count on; demonstrate environmental and social leadership; and create a safe and welcoming workplace for all employees.
En tant que service postal et chef de file de la livraison des colis du cybercommerce au pays, nous sommes déterminés à servir la population et les entreprises d’ici, et à être porteurs d’un Canada plus fort et plus vert.
Grâce à notre réseau de livraison inégalé, nous avons la responsabilité de servir plus de 17 millions d’adresses d’un océan à l’autre. Avec près de 5 900 bureaux de poste, nous exploitons le plus vaste réseau de vente au détail au pays. Nos gens – quelque 68 000 employées et employés – servent fièrement les collectivités où ils vivent et travaillent, et nous relient à la population.
Les Canadiennes et les Canadiens sont au cœur de tout ce que nous faisons, et nous mettons tout en œuvre pour répondre à leurs besoins et à leurs attentes qui évoluent rapidement. Notre raison d’être, Porteurs d’un Canada plus fort, repose sur notre volonté d’offrir un service sur lequel tout le monde peut compter, de faire preuve de leadership en matière d’environnement et de responsabilité sociale, et de créer un milieu de travail sécuritaire et accueillant.