Top Benefits
About the role
Grata is redefining multifamily and student housing operations with its cutting-edge smart living platform 🏢.
We are seeking a Customer Success Manager to act as a trusted advisor and strategic partner to our clients. You’ll play a pivotal role in fostering strong relationships, ensuring satisfaction, and driving measurable results by helping property owners and managers maximize their Net Operating Income (NOI) 💰.
Additionally, you will focus on expanding Grata’s footprint within existing accounts and identifying opportunities to upsell and drive net-new revenue.
Key Responsibilities: 🔑
- Client Success & Retention: Serve as the primary contact for assigned clients, ensuring they fully realize the value of Grata’s platform to streamline operations and enhance tenant engagement.
- Upselling & Expansion: Proactively identify and promote additional product features and services that align with client goals. Partner with clients to expand Grata’s solutions to additional buildings and properties within their portfolios.
- Onboarding & Training: Lead new client onboarding and ensure seamless platform adoption through tailored training sessions and ongoing support.
- Performance Reviews: Conduct regular business reviews with clients to analyze performance metrics, identify areas for improvement, and recommend best practices to optimize NOI.
- Issue Resolution: Address client concerns and coordinate with internal teams to resolve issues promptly, minimizing impact on client operations.
- Revenue Growth: Collaborate with sales and marketing teams to generate net-new opportunities and identify cross-sell potential within existing accounts.
- Client Advocacy: Act as the voice of the customer internally, sharing feedback and insights with product, marketing, and leadership teams to shape Grata’s offerings.
Requirements: 📋
- 5+ years of experience in customer success, account management, or a related client-facing role in multifamily real estate or prop-tech.
- Proven track record in upselling, cross-selling, and expanding account value.
- Strong understanding of NOI and operational efficiency strategies in multifamily real estate.
- Exceptional communication and presentation skills, with the ability to convey complex solutions to diverse audiences 🎤.
- Self-motivated, results-driven, and skilled at managing multiple client relationships simultaneously 🚀.
What We Offer: 🎁
- Competitive base salary + commission structure with uncapped earning potential 💼.
- Expense accounts for client meetings, entertainment, and travel ✈️.
- Health benefits, including comprehensive medical, dental, and vision coverage 🏥.
- Flexible working arrangements (remote or hybrid) 🌍.
- Regular team events, professional development opportunities, and a collaborative work culture 🎉.
About Grata
Grata is the leading deal sourcing platform that helps you find, research, and engage with middle market companies.
Grata was built for innovative dealmakers who want a competitive edge in finding previously undiscoverable companies.
Unlike company databases, Grata doesn’t just give you flat information. Grata is an intuitive, dynamic search engine powered by ML and NLP technology that provides the most comprehensive, up-to-date information you need to get deals done.
Top Benefits
About the role
Grata is redefining multifamily and student housing operations with its cutting-edge smart living platform 🏢.
We are seeking a Customer Success Manager to act as a trusted advisor and strategic partner to our clients. You’ll play a pivotal role in fostering strong relationships, ensuring satisfaction, and driving measurable results by helping property owners and managers maximize their Net Operating Income (NOI) 💰.
Additionally, you will focus on expanding Grata’s footprint within existing accounts and identifying opportunities to upsell and drive net-new revenue.
Key Responsibilities: 🔑
- Client Success & Retention: Serve as the primary contact for assigned clients, ensuring they fully realize the value of Grata’s platform to streamline operations and enhance tenant engagement.
- Upselling & Expansion: Proactively identify and promote additional product features and services that align with client goals. Partner with clients to expand Grata’s solutions to additional buildings and properties within their portfolios.
- Onboarding & Training: Lead new client onboarding and ensure seamless platform adoption through tailored training sessions and ongoing support.
- Performance Reviews: Conduct regular business reviews with clients to analyze performance metrics, identify areas for improvement, and recommend best practices to optimize NOI.
- Issue Resolution: Address client concerns and coordinate with internal teams to resolve issues promptly, minimizing impact on client operations.
- Revenue Growth: Collaborate with sales and marketing teams to generate net-new opportunities and identify cross-sell potential within existing accounts.
- Client Advocacy: Act as the voice of the customer internally, sharing feedback and insights with product, marketing, and leadership teams to shape Grata’s offerings.
Requirements: 📋
- 5+ years of experience in customer success, account management, or a related client-facing role in multifamily real estate or prop-tech.
- Proven track record in upselling, cross-selling, and expanding account value.
- Strong understanding of NOI and operational efficiency strategies in multifamily real estate.
- Exceptional communication and presentation skills, with the ability to convey complex solutions to diverse audiences 🎤.
- Self-motivated, results-driven, and skilled at managing multiple client relationships simultaneously 🚀.
What We Offer: 🎁
- Competitive base salary + commission structure with uncapped earning potential 💼.
- Expense accounts for client meetings, entertainment, and travel ✈️.
- Health benefits, including comprehensive medical, dental, and vision coverage 🏥.
- Flexible working arrangements (remote or hybrid) 🌍.
- Regular team events, professional development opportunities, and a collaborative work culture 🎉.
About Grata
Grata is the leading deal sourcing platform that helps you find, research, and engage with middle market companies.
Grata was built for innovative dealmakers who want a competitive edge in finding previously undiscoverable companies.
Unlike company databases, Grata doesn’t just give you flat information. Grata is an intuitive, dynamic search engine powered by ML and NLP technology that provides the most comprehensive, up-to-date information you need to get deals done.