Bilingual AR Specialist

About the Company:

Tightly knit, second-generation family enterprise that's been thriving since the early 1980s, this company has evolved into a leading North American distributor . With showrooms and distribution centers in both Canada and the U.S., the team supports creators in the residential and hospitality design industries

What sets them apart:

• A warm, family-style environment that values open communication and professional growth—many colleagues describe it as a “second home”
• A reputation for exceptional customer service , with fast shipping and a carefully curated product line of quality materials across price tiers .
• A collaborative culture where continuous improvement , innovation, and employee learning are encouraged—complete with internal learning platforms and book clubs.

They’re on the lookout for people who want to be part of a business that values hands-on ownership , mentorship, and the opportunity to grow alongside a well-established, purpose-driven team. If you're excited by tangible results, creative problem-solving, and joining a legacy in the design industry, this is the place to build your future.

About the Role:

In this role, you will play a key part in supporting the finance team by ensuring the timely and accurate management of accounts receivable and collections processes. Responsibilities include monitoring outstanding customer balances, initiating follow-ups, maintaining accurate records, and responding to client inquiries in a professional and timely manner.

Fluency in both English and French is required , as you’ll be communicating with clients across Canada. This is an excellent opportunity to join a stable, well-established company with a strong reputation for customer service and operational excellence.

How you will contribute to the team:

Duties & Responsibilities

• Process incoming payments and customer accounts in compliance with established financial policies and procedures
• Execute daily financial transactions, including verifying, classifying, posting, and recording accounts receivable data accurately
• Prepare and record bank deposits in a timely and organized manner
• Reconcile the accounts receivable ledger to ensure all payments are properly accounted for and discrepancies are promptly resolved
• Investigate and resolve client billing issues, coordinating directly with customers as needed
• Facilitate prompt invoice payments by issuing reminders and proactively contacting clients
• Make outbound collection calls to customers regarding overdue balances or missed invoices
• Handle inbound customer inquiries related to accounts receivable in a professional and customer-focused manner
• Follow up on COD, cheque, and credit card payments to ensure timely resolution
• Serve as a backup for the release of backordered items
• Maintain accurate and up-to-date records of accounts receivable transactions and supporting documentation
• Generate and distribute daily and monthly financial and management reports
• Support broader financial management and analysis tasks as needed
• Review and release customer orders in accordance with established credit policies
• Process credit card payments via the Ebiz system in a secure and compliant manner
• Conduct collection activities in alignment with company standards and customer service expectations
• Manage credit notes and reconcile overpayments to maintain clean account balances
• Act as a backup for setting up new customer accounts
• Respond to incoming credit reference requests in a timely and professional manner
• Ensure all missed invoices are promptly emailed to clients for payment

Qualifications:

• Proven experience in accounts receivable and collections
• Strong understanding of accounting principles, fair credit practices, and collection regulations
• Ability to calculate, post, and manage financial records accurately
• Proficiency in spreadsheets and accounting software (SAP Business One experience is an asset)
• Bilingual – Proficiency in both English and French (spoken and written)

What’s in it for You:

• Salary: $50,000 - $60,000
• Job Type: 5 days in office
• Benefits: Comprehensive health benefits package, including medical, dental, and vision

About Drake International

Since 1951, Drake International has been a global leader in flexible and permanent staffing, connecting people with the right roles at any career stage, both in Canada and worldwide. As a leading recruitment and HR partner, we collaborate directly with employers to bring you the best opportunities at no cost, ensuring a human-centered approach that helps everything work seamlessly.

Drake International is an equal opportunity employer. We are committed to championing accessibility, inclusivity, and diversity in the workplace. Accommodation is available on request at all stages of the hiring process. If you require accommodation, please contact your Branch Representative at TorontoWest@na.drakeintl.com