About the role
Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Desktop Tech to join our team.
-
Provide hands-on support for operating systems, endpoint security, software distribution, and hardware management. Utilize monitoring tools to proactively maintain the health of IT systems in lab and remote environments.
-
Respond to escalated incidents that require physical presence. Travel to hub and remote sites to resolve IT, network, or device issues that cannot be addressed remotely.
-
Execute installation and configuration tasks following established procedures and checklists. Contribute to documentation and process improvement.
-
Manage incidents, service requests, and changes using ServiceNow. Maintain accurate records of IT assets and activities in compliance with ITIL practices.
-
Participate in team, individual, and collaborative projects involving IT infrastructure, lab environments, and warehousing systems.
-
Deliver flexible, skill-based support for undocumented or evolving IT needs, leveraging technical expertise and problem-solving capabilities.
-
Minimum 5 years of IT support experience
-
Proficiency in supporting Windows, Linux, networking, telecom, lab equipment, and process control domains
-
Experience working in an ITIL-based environment
-
Strong communication skills (written and verbal) and ability to interact with users and management face-to-face
-
Certifications in ITIL, Cisco, Microsoft, or Linux
-
Familiarity with ServiceNow or similar ITSM platforms
About Compucom
Unleash Your Digital Workplace Potential with Compucom To be at the forefront of your industry, having the right technology is non-negotiable. We've got you. With over 35 years of industry-leading experience as a managed service provider (MSP), we've earned the trust of giants, including 5 of the top 10 Fortune 500 companies. We specialize in sourcing, integrating, and supporting all your enterprise technology needs.
Industry-Leading Solutions Our expertise spans three primary areas:
-
Technology Sourcing Solutions: From end-user devices to robust data center equipment, we strategically source and equip every facet of your enterprise.
-
Managed Services and IT Support: Our exceptional support maximizes workforce productivity, ensuring your technology solutions perform at their best.
-
Projects and Professional Services: Need to modernize and transform your enterprise? Our team of experts is dedicated to turning your vision into reality.
Why Compucom Stands Out CUSTOMER-CENTRIC APPROACH Your success is our core mission. We place you at the center of everything we do, ensuring you adapt swiftly and stay ahead in a competitive landscape.
RELENTLESS INNOVATION Our Full Lifecycle Observability (FLO) service offers unparalleled insight into your IT operations. FLO's data-driven analytics help optimize your infrastructure, elevate the digital employee experience, and enhance your service to customers.
Join Our Many Long-Term Customers When you choose Compucom, you join an impressive roster of organizations who we've helped turn IT challenges into strategic advantages. By leveraging our vast field tech network and Advanced Configuration Centers, you’ll reduce costs, maximize productivity, and enrich both employee and customer experiences.
Compucom. Technology Driven. People Powered.
For a transformative IT partnership, visit our website or get in touch with us directly. Let's redefine your digital landscape—together.
About the role
Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Desktop Tech to join our team.
-
Provide hands-on support for operating systems, endpoint security, software distribution, and hardware management. Utilize monitoring tools to proactively maintain the health of IT systems in lab and remote environments.
-
Respond to escalated incidents that require physical presence. Travel to hub and remote sites to resolve IT, network, or device issues that cannot be addressed remotely.
-
Execute installation and configuration tasks following established procedures and checklists. Contribute to documentation and process improvement.
-
Manage incidents, service requests, and changes using ServiceNow. Maintain accurate records of IT assets and activities in compliance with ITIL practices.
-
Participate in team, individual, and collaborative projects involving IT infrastructure, lab environments, and warehousing systems.
-
Deliver flexible, skill-based support for undocumented or evolving IT needs, leveraging technical expertise and problem-solving capabilities.
-
Minimum 5 years of IT support experience
-
Proficiency in supporting Windows, Linux, networking, telecom, lab equipment, and process control domains
-
Experience working in an ITIL-based environment
-
Strong communication skills (written and verbal) and ability to interact with users and management face-to-face
-
Certifications in ITIL, Cisco, Microsoft, or Linux
-
Familiarity with ServiceNow or similar ITSM platforms
About Compucom
Unleash Your Digital Workplace Potential with Compucom To be at the forefront of your industry, having the right technology is non-negotiable. We've got you. With over 35 years of industry-leading experience as a managed service provider (MSP), we've earned the trust of giants, including 5 of the top 10 Fortune 500 companies. We specialize in sourcing, integrating, and supporting all your enterprise technology needs.
Industry-Leading Solutions Our expertise spans three primary areas:
-
Technology Sourcing Solutions: From end-user devices to robust data center equipment, we strategically source and equip every facet of your enterprise.
-
Managed Services and IT Support: Our exceptional support maximizes workforce productivity, ensuring your technology solutions perform at their best.
-
Projects and Professional Services: Need to modernize and transform your enterprise? Our team of experts is dedicated to turning your vision into reality.
Why Compucom Stands Out CUSTOMER-CENTRIC APPROACH Your success is our core mission. We place you at the center of everything we do, ensuring you adapt swiftly and stay ahead in a competitive landscape.
RELENTLESS INNOVATION Our Full Lifecycle Observability (FLO) service offers unparalleled insight into your IT operations. FLO's data-driven analytics help optimize your infrastructure, elevate the digital employee experience, and enhance your service to customers.
Join Our Many Long-Term Customers When you choose Compucom, you join an impressive roster of organizations who we've helped turn IT challenges into strategic advantages. By leveraging our vast field tech network and Advanced Configuration Centers, you’ll reduce costs, maximize productivity, and enrich both employee and customer experiences.
Compucom. Technology Driven. People Powered.
For a transformative IT partnership, visit our website or get in touch with us directly. Let's redefine your digital landscape—together.