Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #31167 - Project Manager, Coordinated Community Resolution

• Union: Non Union

• Job Descrip****tion ID #: XXXX

• Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-cityby 4:00 p.m. on June 18th, 2025

• Internal applicants should apply with your work e-mail address**.**
  Internal applicants from CityHousing Hamilton will be given first consideration.

• External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

Reporting to the Supervisor, Community Wellbeing, the Project Manager, Coordinated Community Resolutions (PM) is responsible for supporting a high-quality tenant experience that will allow tenant input and influence in the provision of community support programs that affect their quality of life at CityHousing Hamilton.

The PM will work with complex communities within CityHousing Hamilton (CHH) to assess the needs of the community, determine and secure appropriate resources and partners (such as health, income, food, addictions); develop frameworks and oversee implementation of case conferencing and coordinated responses.

The PM works collaboratively with the CityHousing Hamilton Community Wellbeing Team, Tenant Services Team, as well as all other departments within CityHousing Hamilton/City of Hamilton and a wide variety of community partners, agencies and organizations.

GENERAL DUTIES

• Manage multiple coordinated community response projects simultaneously including the development of project scope, project charters, work plans, tracking tools and final reports.
• Identify, secure and project manage community and internal resources to ensure project success.
• Provides one point of contact for community partners and resources within complex projects, providing complaints resolution and liaison, ensuring effective communication, coordination and scheduling,
• Research best practices, conduct environmental scans, critically analyze data and information, and provide advice to CHH on effective community engagement strategies, community-based projects, and funding sources. Responsible for writing and presenting both detailed reports and summaries for a wide variety of audiences.
• Participates in strategic planning discussions on the continued evolution of the community resolution program and its components, based on knowledge acquired through research, best practices, and case studies.
• Participates in strategic planning discussions on the continued evolution of the community resolution program and its components, based on knowledge acquired through research, best practices, and case studies.
• Oversee the development and implementation of an evaluation framework and monitoring tools for project work.
• Collaborates on cross-functional teams with other CHH and City staff and stakeholders to clearly define goals and objectives of coordinated community response.
• Participates in multi-disciplinary teams with both internal and external stakeholders including community partners, emergency and health services, colleges and universities, community foundations, municipal, provincial and federal funding bodies.
• Forecasts project work plans and budgets to develop funding proposals for complex CHH communities.
• Liaises with the public, elected officials, consultants, stakeholders, and other level of government on issues relating to the direct responsibilities of this position.
• Work in accordance with the provisions of applicable health and safety legislation and all City of Hamilton and CHH corporate and departmental policies and procedures related to occupational health and safety.
• Performs other duties as assigned which are directly related to the responsibilities of the position.

QUALIFICATIONS

1. Post-secondary degree/diploma in a related discipline or considerable experience, preferably in a social housing environment with previous demonstrated work experience developing frameworks in a social service delivery environment.

2. Demonstrated excellent interpersonal and facilitation skills with a citizen centered focus.

3. Ability to work with a wide variety of people of diverse backgrounds and skill sets.

4. Previous experience project managing multiple, simultaneous projects in the social services sector. Demonstrated comprehensive understanding of project management methodology.

5. Previous experience in designing and delivering required resources and partners to support complex community programs and services. Ability to provide top quality results with short notice in an ever-changing environment.

6. Knowledge of local community resources such as, but not limited to: LHIN/Ontario Health Teams, Ontario Works (OW), Ontario Disability Support Program (ODSP), Catholic Family Services, Children’s Aid Society (CAS), Catholic Children’s Aid Society (CCAS), Access to Housing, Alcohol Drugs and Gambling Services (ADGS), senior support services, mental health support services and community legal clinics.

7. A demonstrated ability to work within a developing program; both independently, showing good judgement and initiative, and as part of a team.

8. Excellent analytical, organizational, communication, report writing, and presentation skills are required.

9. Possesses a high level of personal integrity with a demonstrated record of operational experience providing work direction related to service delivery.

10. Possess a demonstrated record of innovation/creativity, negotiation, advocacy, delegation and empowerment. Ability to foster cooperative and collaborative working relationships with staff and stakeholders.

11. Demonstrated success in the management of project charters, workplans, and budgets.

12. Experienced in a computer environment. Working knowledge of Microsoft applications (Word, Excel, Outlook, Power-Point).

THE INCUMBENT SHALL COMPLY WITH ALL HEALTH AND SAFETY POLICIES AND PRACTICES FOR THIS POSITION AND THE WORKPLACE.

Disclaimer:

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.