About the role
Position: Customer Service Representative (CSR)
📍 Onsite | Monday – Friday, 8:30 AM – 5:00 PM
💼 Industry: Construction, Manufacturing, or Industrial (preferred)
🗓 Interviews: 1 virtual + 1 onsite
📌 Experience Required: 1–3 years in a similar role
Key Responsibilities
Customer Service
- Deliver an exceptional customer experience via phone, email, fax, and in-person at the showroom
- Accurately input sales orders into the ERP system and ensure customers receive order confirmations
- Respond promptly to customer inquiries, concerns, and service requests
- Ensure sales orders reflect current pricing agreements or project-based quotes
- Provide thorough assistance and follow-up for all technical support inquiries
- Handle product return requests by collecting and verifying required documentation
- Forward keying requests to the appropriate department
- Coordinate with the Accounts Receivable team to assess customer credit limits
- Notify Account Managers when a customer refuses a shipment and it is returned
Pick-Up Counter Duties
- Place ready-for-pick-up orders in the designated blue bin
- Group multiple orders for the same customer and file them correctly
- Monitor the pick-up bin to ensure orders are no older than two weeks
- Follow up with customers regarding orders that have not been collected within two weeks to arrange pickup or delivery
Back Order Management
- Regularly review the back order report to identify orders ready for fulfillment
- Allocate inventory and prepare sales orders for shipment
- Oversee orders designated for complete shipment, ensuring all items are available
Return Merchandise Authorization (RMA)
- Assess customer return requests and verify provided details to determine RMA eligibility
- Determine and communicate applicable restocking fees
- Record approved RMAs in the ERP system and attach all relevant documentation
- When items are rejected under an RMA, inform the customer of the reasons and coordinate return logistics. If the return is approved, process repairs, replacements, or credits as needed
About Fuze HR Solutions
Our Focus is you.
Fuze HR Solutions Inc is proud to be a fully Canadian-owned company that has been servicing the recruitment and staffing industry since 2006. Fuze HR has established itself as a niche recruitment firm for all levels within an organization, from senior to administrative roles.
Our firm recruits across a wide number of disciplines to better serve our clients and offer the full service expected of a national recruitment firm for Contract, Temporary, and Permanent placements. All divisions are led by specialized recruitment consultants with a vast network of contacts in their respective verticals, combining networking, referrals, headhunting, digital marketing techniques, and our internal database to ensure success.
Specialized divisions:
- Advanced Manufacturing
- Engineering
- Skilled Trades
- Construction & Development
- Information Technology
- Industrial, Logistics & Supply Chain
- Finance and Accounting
- Executive Search
- Sales and Marketing, Clerical & Administration
- Hospitality
- Rail and Transit
- Renewal Energy
About the role
Position: Customer Service Representative (CSR)
📍 Onsite | Monday – Friday, 8:30 AM – 5:00 PM
💼 Industry: Construction, Manufacturing, or Industrial (preferred)
🗓 Interviews: 1 virtual + 1 onsite
📌 Experience Required: 1–3 years in a similar role
Key Responsibilities
Customer Service
- Deliver an exceptional customer experience via phone, email, fax, and in-person at the showroom
- Accurately input sales orders into the ERP system and ensure customers receive order confirmations
- Respond promptly to customer inquiries, concerns, and service requests
- Ensure sales orders reflect current pricing agreements or project-based quotes
- Provide thorough assistance and follow-up for all technical support inquiries
- Handle product return requests by collecting and verifying required documentation
- Forward keying requests to the appropriate department
- Coordinate with the Accounts Receivable team to assess customer credit limits
- Notify Account Managers when a customer refuses a shipment and it is returned
Pick-Up Counter Duties
- Place ready-for-pick-up orders in the designated blue bin
- Group multiple orders for the same customer and file them correctly
- Monitor the pick-up bin to ensure orders are no older than two weeks
- Follow up with customers regarding orders that have not been collected within two weeks to arrange pickup or delivery
Back Order Management
- Regularly review the back order report to identify orders ready for fulfillment
- Allocate inventory and prepare sales orders for shipment
- Oversee orders designated for complete shipment, ensuring all items are available
Return Merchandise Authorization (RMA)
- Assess customer return requests and verify provided details to determine RMA eligibility
- Determine and communicate applicable restocking fees
- Record approved RMAs in the ERP system and attach all relevant documentation
- When items are rejected under an RMA, inform the customer of the reasons and coordinate return logistics. If the return is approved, process repairs, replacements, or credits as needed
About Fuze HR Solutions
Our Focus is you.
Fuze HR Solutions Inc is proud to be a fully Canadian-owned company that has been servicing the recruitment and staffing industry since 2006. Fuze HR has established itself as a niche recruitment firm for all levels within an organization, from senior to administrative roles.
Our firm recruits across a wide number of disciplines to better serve our clients and offer the full service expected of a national recruitment firm for Contract, Temporary, and Permanent placements. All divisions are led by specialized recruitment consultants with a vast network of contacts in their respective verticals, combining networking, referrals, headhunting, digital marketing techniques, and our internal database to ensure success.
Specialized divisions:
- Advanced Manufacturing
- Engineering
- Skilled Trades
- Construction & Development
- Information Technology
- Industrial, Logistics & Supply Chain
- Finance and Accounting
- Executive Search
- Sales and Marketing, Clerical & Administration
- Hospitality
- Rail and Transit
- Renewal Energy