About Float Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth.

As one of Canada’s fastest growing companies and top-rated startups in 2024 and 2023, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Shopify, Top Hat, TouchBistro, and Ada.

At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.

Our Product Float is Canada's complete business finance platform, combining modern financial services and software to help businesses spend, save, and grow. Trusted by 4,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts and fast, friendly support—all built in Canada, for Canada. Float is backed by world-class venture and fintech investors, including Growth Equity at Goldman Sachs Alternatives and OMERS Ventures, partners behind our $70 million Series B raise.

Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.

About The Role We are looking for a dynamic Strategy & Operations Manager to join Float! In this role, you'll design and implement operational processes that enhance growth, drive measurable outcomes, and support the success and efficiency of multiple functions within the company. This position will work cross-functionally to tackle critical challenges, streamline operations, and deliver impactful business results. You’ll use data-driven insights and creative problem-solving to optimize operations across various teams.

What You’ll Be Responsible For

• Drive the growth of our products and acceleration of our speed to market.
• Design, implement, and manage scalable programs to support operational excellence across multiple functions.
• Collaborate with cross-functional teams to deliver strategic projects and drive business outcomes.
• Use data and customer insights to develop strategies that address key operational challenges and create efficiencies across processes.
• Lead high-impact initiatives and continuously refine programs to optimize experiences for both internal and external stakeholders.
• Proactively identify risks, mitigate challenges, and ensure alignment with organizational goals.
• Partner with team leads to turn feedback into actionable improvements and implement new tools or processes where necessary.

About You Here’s what sets you up for success at Float:

• You Put Customers First, Always. You care deeply about delivering meaningful value. Whether you're building internal systems or customer-facing features, you're always thinking about how to make life better for our users.
• You Act Like an Owner. You take responsibility for outcomes, step up to challenges, and seek solutions proactively—doing what’s best for the business, not just your role.
• You Think Big and Move Fast. You’re energized by building from 0 to 1. You’re not afraid to challenge the status quo, experiment quickly, and learn as you go.
• You Constantly Learn and Grow. You’re hungry to improve your craft and open to feedback. You bring a growth mindset to everything you do.
• You Raise the Bar. You care about doing things well and efficiently. You balance speed with rigor and always look for ways to improve how we work.
• You Win as a Team. You’re a generous collaborator who values communication, context, and shared wins. You lift others up and help make the team stronger.

In Addition To Living Our Values, You Bring

• Key requirements:

• Proven experience in process improvement and program management – and driving measurable growth outcomes.
• Strong data skills, with advanced knowledge of excel. SQL knowledge is required.
• Excellent communication and presentation skills, with the ability to convey complex information in an easy-to-understand manner.
• Experience working cross-functionally with different teams, and can build strong relationships across sales, marketing, and product teams to drive alignment and deliver exceptional outcomes.
• Ability to manage multiple projects simultaneously and prioritize effectively.
• You can analyze and interpret data to make informed decisions, identify trends, and continuously optimize processes for efficiency and effectiveness.
• Experience working with various tech tools and you can quickly adapt to new technologies as needed to streamline operations. Experience with CRM systems, automation tools, and sales efficiency platforms such as Salesloft, Koala, and others is preferred, depending on the specific focus of the role.

• A results-oriented mindset. You’re motivated by measurable success, setting and exceeding goals that drive customer satisfaction, retention, and growth.
• Customer-obsession. You’ll advocate endlessly for our customers, and have a natural curiosity to understand their needs.
• An eagerness to continue your own learning. Scrappy and voracious, you want to know the ‘why’ behind every answer. You’re a creative product thinker who can combine quantitative thinking with a great aesthetic. Finding creative ways to work through obstacles is fun for you.
• The ability to balance big-picture thinking with an eye for detail. You can zoom out to see the broader strategic goals while also diving into the details that ensure flawless execution.
• A knack for process design. You enjoy creating systems that scale, designing streamlined workflows and automating repetitive tasks to improve overall operational efficiency.

This May Not Be The Role For You If

• You are uncomfortable experimenting with novel approaches to solve challenges
• You want detailed to-dos for your tasks and projects
• You prefer stability over change
• You aren’t comfortable prioritizing your own to-do list
• You are committed to your individual success over that of team successes

Why You Should Join

• Work at one of Canada's fastest-growing fintech companies
• Make a real impact in a high-autonomy, high-growth role
• Collaborate with an ambitious and supportive team
• Competitive compensation, equity options, and benefits
• Hybrid work model – we are based in Toronto with in-office days for connection and collaboration
• Enjoy catered team lunches every Tuesday and Wednesday
• Bring your pup to our dog-friendly office
• Thrive in a high-trust, high-performance culture where your work truly matters

In Short At Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you. We’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic ( victoria@floatcard.com ), and we’ll work with you to make sure you have what you need to succeed.